South East Coast Ambulance Service NHS Foundation Trust
Nexus House, 4 Gatwick Road, Crawley, Sussex, RH10 9BGPatient ratings and reviews
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Reviews
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Review titled Amazing staff
Rated 5 stars out of 5
by Danielle Kelly - Posted on 09 June 2024
At around 2am on the morning of 9th June two paramedics turned up at my door to help my husband. They were a double crew the gentleman and unfortunately didn't catch the woman's name. From the minute they knocked on the door I felt at ease straight away, they listened to my concerns about my husbands head injury and jumped straight into action to help him. They were calm and swift at getting my very dizzy husband down 2 flights of steps and getting him on the ambulance and to the hospital as quickly and safely as possible. Making him feel comfortable and out of pain as much as they could and keeping me in the loop about his treatment in the ambulance and arrival at the hospital. I just cant thank them enough for all of their help, support and care. They really are such a credit to themselves, their families and to the ambulance service.
Visited June 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 10 June 2024
Dear Danielle, Thank you very much for posting your lovely review of our staff. I know that they would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could contact us direct to give us a few more details. We will then be able to share your review with the staff and their managers. You can leave a voicemail for my colleague Sandra, who handles our compliments, on 0300 123 9242 and she can call you back or you can email her at sandra.king@secamb.nhs.uk I hope your husband is beginning to feel much better and thank you again for taking the time to leave your review. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled First Class Care
Rated 5 stars out of 5
by Jacky Kirk - Posted on 15 May 2024
I called for an ambulance on Monday evening 13/05/24. My Husband was in a very distressed state. The ambulance arrived with two medics. They were so kind and thoughtful in the way the processed him. They were consummately professional and I have nothing but praise for them. Jacky Kirk
Visited May 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 20 May 2024
Dear Jacky, Thank you very much for sharing your lovely review of our staff. I hope your husband is now feeling much better. I know that the staff who attended your husband would love to see what you have said and, in order that we can identify them, please can you contact us direct to give us a couple more details. You can leave a voice message for my colleague Sandra, who handles compliments, on 0300 123 9242, or you can email her at compliments@secamb.nhs.uk Sandra will then be able to share your review with the staff concerned and their managers. Thank you again for taking the time to contact us and we look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Fantastic professional service
Rated 5 stars out of 5
by KATRINA CAMERON - Posted on 31 May 2024
and the two female Paramedics who attended the call at Patching Lodge Park Street Brighton Flat 62 on 31st May 2024 @08.30 went above and beyond the call of duty They put my nervous patient at ease and made the whole call caring which I have not seen for a while Those two girls are an absolute credit to you and should be recognised for this. They were caring and you could see they were meant to do this job I wish them good luck and wish they could attend my scheme all the time for 999 calls
Visited May 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 31 May 2024
Dear Katrina, Thank you for posting such a lovely review of our staff. I know that they would be delighted to read what you have said and, in order that we can identify them, please can you contact us direct to give us a few more details. You can leave my colleague, Sandra, who handles compliments for the Trust, a voicemail on 0300 123 9242 and she can call you back, or you can email her on sandra.king@secamb.nhs.uk Thank you again for posting your review and we look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Superb Service
Rated 5 stars out of 5
by Nadine Clark - Posted on 29 May 2024
An ambulance was called by 111 on my behalf after reporting stomach pains just after 8.40am. The team of 3 arrived in 10mins. They assessed me and decided they should take me to A & E. I was made comfortable in the ambulance. We arrived at the hospital at about 10.15am. To cut a long story short I went down for an emergency operation at 3pm. I'm making a good recovery and I'm so grateful to the ambulance team for making the decision to take me. I want to thank all the wonderful team of staff, everyone is amazing. Thank you all.
Visited May 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 30 May 2024
Dear Nadine, Thank you for posting your review of our service; I was pleased to read that you are now making a good recovery. I know that our staff would be very pleased to read what you have said about them and, in order that we can identify them, we would be grateful if you could contact us direct to give us a little more information. We can then share your comments with the members of staff concerned and their managers. You can leave a voicemail for my colleague Sandra, who handles compliments for the Trust, on 0300 123 9242, or you can email her at sandra.king@secamb.nhs.uk Thank you again for posting your review and we look forward to hearing from you. I hope your recovery continues to go well. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Life saving service
Rated 5 stars out of 5
by Bob Campbell - Posted on 25 May 2024
Job number 2935 date 24may 2024 during a match at stoke park bowling club a fellow member collapsed we rang the call centre and spoke with the most wonderful lady she instructed us what process to carry out at this point our member stopped breathing and started to turn blue she kept us calm and guided us through the CPR procedure we have a defibrillator and with her help managed to shock him after which he started to breathe again we then continued with CPR until the paramedics arrived he is now in hospital doing well without the professional help and instructions from this wonderful lady I don't think our member would be alive today thank you thank you thank you so much you and your fellow call centre workers do not receive the credit and praise you deserve for the wonderful work you do also many thanks to the paramedics who arrived promptly and gave fantastic medical care
Visited May 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 29 May 2024
Dear Bob, Thank you very much for sharing your wonderful review of our service - given the helpful information you provided I have been able to locate the details of the incident and have passed them to my colleague, Sandra, who handles compliments for the Trust. Sandra will share your review with the members of staff concerned, and their managers, and a copy will be placed on their files. I was so pleased to hear of the good outcome for your member and it is clearly due to the outstanding actions of the other members present at the time who quickly took control. Thank you again for sharing what happened with us. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Great service
Rated 5 stars out of 5
by Elizabeth Dee - Posted on 29 May 2024
The ambulance arrived really quickly.The crew worked well as a team and were respectful and empathic. They were knowledgeable and professional yet friendly too. They understood what my problem was and treated me successfully on the spot. They helped me to feel confident about what to do next if my problem returned before the morning. I couldn't have wished for better. Thank you.
Visited May 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 30 May 2024
Dear Elizabeth, Thank you very much for posting your review of our staff; I hope you are now feeling much better. I know that our staff would be delighted to read what you have said about them and, in order that we can identify them, we would be pleased if you could contact us direct to give us a little more detail. We can then share your comments with the staff who attended you, and their managers. You can leave a voicemail for my colleague, Sandra, who handles compliments for the Trust, on 0300 123 9242, or you can email her at sandra.king@secamb.nhs.uk Thank you again for taking the time to post your review and we look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Very Grateful
Rated 5 stars out of 5
by Lauren - Posted on 22 March 2024
So incredibly grateful to the two kind, thorough and compassionate medics who assisted me last week. I felt immediately safe and looked after and on now learning what I had, I believe they saved my life. I know being a medic is sometimes a thankless job with ungrateful people so I wanted to let the The two 'A's' know they are superwomen x
Visited March 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 25 March 2024
Dear Lauren, Thank you for posting your lovely review of our staff. l would very much like to share it with the members of staff who attended you and I would be grateful if you could contact us direct to give us some more details that would help us identify who they were. You can leave a voice message for my colleague Sandra, who handles our compliments, on 0300 123 9242 and she will call you back or you can email her at sandra.king@secamb.nhs.uk Sandra will then ensure that the members of staff and their managers get to see your kind words. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust
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Review titled Very Professional
Rated 5 stars out of 5
by Mac - Posted on 08 February 2024
Had to use nhs telephone service a week ago as wife's asthma had got progressively worse over the past few months and there is no chance of actually seeing a Dr at our current Drs surgery in Eastbourne. The nhs telephone service nurse asked a few questions before saying she would send an ambulance. A team of two paramedics (professional young men) arrived about fifteen minutes later and they were fantastic. They did all the tests including blood oxygen, listening to lungs and ecg as well applying a nebuliser cycle and then taking the time to explain options (a&e / Dr / Use of a more qualified paramedic) for steriods & anti-biotics - which they felt was the right course of treatment. It was decided for them to phone our Dr but even using their dedicated line (not the normal Dr surgery switchboard) they could not get through (tried for over half an hour). They also discussed options with their base service desk who also thought the Dr was the most appropriate course of action. They then physically went to the Drs surgery and spoke with the duty Dr - confirming their tests and decisions. About an hour later we got a call from the duty Dr and confirmed the prescription which I went to pick up. The two paramedics were brilliant from arrival to departure and went over and above by visiting the Dr's surgery and we can not thank them enough for their time, dedication and professionalism. We are so lucky to have the nhs - (in this case nhs telephone service / Paramedics and eventually the Dr) even with the system being so pressurised. If possible please pass on our thanks (telephone nurse & Paramedics) - my wife is now a lot better now and continuing to improve.
Visited February 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 29 February 2024
Dear Mac, Thank you for posting such a lovely review about our staff. In order that we can share your comments with them and their managers, we would be grateful if you could contact us with more details so that we can identify who they are. You can leave a voice message for my colleague, Sandra, who handles our compliments, on 0300 123 9242, or you can email her at sandra.king@secamb.nhs.uk I hope your wife is making a good recovery and thank you again for posting your kind comments. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust
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Review titled Awesome
Rated 5 stars out of 5
by Madeleine mcgrath - Posted on 29 February 2024
I was needing help with a medical problem yesterday and I really did not want to waste the ambulance precious time , so for the first time in 45 years one was dispatched to me, first of all they made me feel safe and then reassured me I had in no way wasted their time , I thin they are wonderful people who work so hard in very difficult situations in the times we are living in , sometimes when we are in need of help and are dealing with a problem we forget they are living human beings and our manners are forgotten at the end of the dawhat would you do if they did not exist??? so please remember they are human beings and remember some manner help thank you for helping me yesterday I'm very grateful
Visited February 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 04 March 2024
Dear Madeleine, Thank you so much for posting your lovely review. From the information you provided I have been able to locate the details and I will ensure that the staff who attended you, and their managers, are made aware of what you have said. I hope you are feeling much better and thank you again for taking the time to leave your review. Best wishes. Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Absolutely amazing
Rated 5 stars out of 5
by Liz - Posted on 23 February 2024
I would just like to thank the staff who picked me up from my doctor's practice the other day. You are both a credit to your profession. You knew I didn't want to go to hospital and that I was quite upset about the prospect. Thanks to you both I was transferred from A/E very quickly. You were both professional, friendly, knowledgeable and helpful. Thank you so very much for your care
Visited February 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 29 February 2024
Dear Liz, Thank you for posting such a lovely review about our staff. In order that we can share your comments with them and their managers, we would be grateful if you could contact us with more details so that we can identify who they are. You can leave a voice message for my colleague, Sandra, who handles our compliments, on 0300 123 9242, or you can email her at sandra.king@secamb.nhs.uk I hope you are making a good recovery and thank you again for posting your kind comments. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust