North East Ambulance Service NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2024
We have had to call out an ambulance for my grandmother a few times quite recently & the care we received was amazing, making sure she was well and treated her at home saving her a trip to hospital as per her wishes. My family and I would like to send a big thank you to all neas staff from call handlers to the paramedics, thank you for making my grandmas last days as comfortable as possible keep up the great work, thank you!!
Visited February 2024
Review titled North East Ambulance Service NHS Foundation Trust
Replied on 26 February 2024
Thank you for your kind words, they are very much appreciated. If you would like to email patient.experience.team@neas.nhs.uk with some further details they will be able to pass on your thanks.
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Review titled Exceptional paramedic service
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2024
My husband was having chest discomfort and difficulty breathing on 16/2/24 so I called 999. The advisor was quite abrupt and didn’t relieve our fears by her manner, but despite this an ambulance was dispatched. An hour later when the paramedic crew arrived, they were professional and attentive, explaining what they were doing and why. We were transferred to Durham hospital, the crew stayed with us while we waited for several hours in the corridor. Again they were attentive and kind. My husband’s condition deteriorated significantly in A/E so we were transferred by blue lights by a second crew, to James Cook hospital. Again the paramedic crew were excellent, updating me constantly on the journey. Both crews had a student paramedic with them, and I can’t thank the crews for their kindness, care and compassion that day.
Visited February 2024
Review titled North East Ambulance Service NHS Foundation Trust
Replied on 26 February 2024
Thank you for your review and if you'd like to get in touch with us directly at patient.experience.team@neas.nhs.uk, we can pass on your appreciation to the crew. We'd also be happy to review your 999 call as well, if you wish. I hope your husband is making a good recovery kind regards Mark Cotton
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Review titled No confidence in them
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2024
Don't have any confidence in them. They just don't stand up to the standard that they should. For the experience that was recently produced by one of them well what more does the service expect for a review. You don't really expect to be stared at by a employee when they are attending to you and told what to say by them. No complaint about the attending one was made because that is not worth it. You are made to feel worthless in the house you own by someone who stands and speaks to you like you are nothing other than worthless, to be left feeling that way by a person who goes to work is just not nice. You have no say in things that they want answers to. You can't get to explain anything to them because they do belittle you and you just want to curl up and hide away from them. What you can do is what they tell you to say and do even in your own home. They should have written a list of rule's when they arrived at the house and stuck it on the fridge it was that bad. They won't like this review because it's not 5 Star or praise for them, that's correct it's not especially when you are left more distressed by how they were and after the way they went on, answer me one of them said tell me what I want to hear they said I want to hear you say it they said, it was awful and like being bullied by someone at work. Maybe they were having a bad day at the office were they. Belittling a person in their own house. What next not allowing a person to even speak unless they tell you when you can. Intimidating hostile person who attended my home, learn some respect for others and also some manners along the way.
Visited February 2024
Review titled North East Ambulance Service NHS Foundation Trust
Replied on 25 March 2024
Dear patient, Thank you for your feedback and I am sorry that you feel you were not treated well by our staff . There are details on our website on what you can do when you are dissatisfied with our service, which you can access here: https://www.neas.nhs.uk/your-service/patient-feedback/complaints-compliments-and-comments kind regards Susan
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Review titled Superb caring service
Rated 5 stars out of 5
by Robert Murphy - Posted on 01 February 2024
Last night I suffered from high temperature following chemotherapy for my esophageal cancer. My emergency contact called an ambulance that arrived in minutes. The staff on the vehicle were exceptional. Caring and concerned. They carried out an assessment without delay quickly assessed and explained my condition. The result was a trip to accident and emergency at the QE in gateshead. I was treated with respect and protected from any further risk of infection in the hospital and quickly moved to an assessment room where it would be safest for me. The team ensured I took all the things I needed and ensured my health and condition was fully communicated to the waiting staff at accident and emergency. I can speak highly enough of my experience.
Visited January 2024
Review titled North East Ambulance Service NHS Foundation Trust
Replied on 06 February 2024
Dear Robert Thank you for your feedback and I would love to pass on your appreciation to our crew. If you would like to email your details in confidence to patient.experience.team@neas.nhs.uk, we can do this for you, kind regards Mark Cotton
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Review titled The care they gave was fantastic
by lloyd321 - Posted on 27 December 2023
At work got chestpains so called 999. The lads in the ambulance were brilliant, came out to the house fantastic even took the time to phone around for advice for which hospital to take me to. Got to a&e at Darlington memorial the people were very caring, very helpful at what they did. I got moved to ward 34 the staff on days and nights were fantastic for me bent over backwards to help even with the little things. I have food intolerances they bent over backwards to make sure I got food. It might not seem a lot to some people but the care they gave was fantastic. Then i got moved up to ward 44 and the care I recived was the same fantastic from the staff day and night even down to the food menu they even went back down to get my order of food becasuse of the intolerances I have. I hope the ladies and gents of these units I had been on the past few days working hard or getting the day off i hope they all get what they want for Xmas sorry i can't remember names it was all a blur but still thank you all for what you gave me in them days.
Visited December 2023
Provided by Care opinion
Review titled North East Ambulance Service NHS Foundation Trust
Replied on 21 January 2024
Dear Lloyd321, Thank you for your comments and I hope you are feeling better now? I'd love to pass on your appreciation to the ambulance crew involved. Please don't feel you have to get in touch, but if you can directly contact our patient experience team at patient.experience.team@neas.nhs.uk, they will look to forward on your appreciation, even if you can't recall their names. A few details of when and where the ambulance was called should suffice, but we would not ask you to share that in a public forum such as this. kind regards Mark
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Review titled Not Impressed
Rated 1 star out of 5
by Anonymous - Posted on 07 September 2023
I suffered a heart attack 28th June 2023, I needed angioplasty and a stent inserted into my left coronary artery. I had excellent at j cub Now for the bad news , neas , you need to address the very bad response time to a person having chest pain, and needing urgent help. We phoned but you stated a response time of 20 minutes, I really do feel let down by this, I have had time to think and reflect, and still it makes me annoyed , so I rate your service poor .
Visited June 2023
Review titled North East Ambulance Service NHS Foundation Trust
Replied on 08 September 2023
Dear patient, Thank you for your feedback and I am sorry that you feel let down by our response. There are details on our website on what you can do when you are dissatisfied with our service, which you can access here: https://www.neas.nhs.uk/patient-info/patient-feedback/complaints,-compliments-and-comments.aspx If you wish to contact us, we can investigate our response to your call and where something has gone wrong, we will capture any learning to share with colleagues and improve services for others. kind regards Mark
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Review titled Ambulance service staff
by Skulls - Posted on 12 April 2023
People should be able to tell others about the experience of the ambulance service that isn't always a good experience. If they can't then how are things supposed to improve within the neas. A few weeks ago another service contacted the neas and for some unknown reason 3 of the staff attended. They really don't need to send 3 ambulance staff so I wish they would knock it back to 2, they stand there as though they are superior and they don't listen to you. You can not be made to speak with them or go to hospital, it's a person's human rights. They ask if you have phoned an ambulance when they would know that you haven't, they should communicate with the service that contacted them and cut out all the nonsense comments. Why is it if they want respect from others that they can't respect the person or people who they are attending. They need to improve the Neas asap
Visited March 2023
Provided by Care opinion
Review titled North East Ambulance Service NHS Foundation Trust
Replied on 21 January 2024
Dear Skulls Please accept my apology for the delay in responding. Thank you for your feedback. Please don't feel you have to get in touch, but if you wish, you can contact our patient experience team at patient.experience.team@neas.nhs.uk and we will be able to look into your concerns and address them specifically, kind regards Mark
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Review titled Friendly, helpful and professional
Rated 5 stars out of 5
by Margaret Rushton - Posted on 14 February 2023
The team who came to me on the beach following an accident made a painful time less stressful. The response time was great and the care wonderful. Not only on the beach but the lady paramedic visited me when she returned to the hospital with another patient. We have a wonderful caring service to be proud of.
Visited February 2023
Review titled North East Ambulance Service NHS Foundation Trust
Replied on 21 February 2023
Thank you for taking the time to contact us, it is always good to hear that you received such good care from our staff. If you would like to email patientexperienceteam@neas.nhs.uk with further details they should be able to trace the crew and pass on your thanks, Kind regards The Comms & Engagement Team
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Review titled Fantastic practice
Rated 5 stars out of 5
by Christine ODonnell - Posted on 23 October 2022
Would like to that the professional crew that came to my mother's house 15 Ravensworth on 20/10/2022 they showed great care concern and respect to everyone in the house especially my mother. Thankyou to each and everyone of you fantastic service
Visited October 2022
Review titled North East Ambulance Service NHS Foundation Trust
Replied on 25 October 2022
Thank you for taking the time to post such a nice review, it really means a lot to our staff to hear positive feedback. If you would like us to trace the crew and pass on your thanks, please email patientexperienceteam@neas.nhs.uk with your mother's consent and we will do so. Kind regards The Comms & Engagement Team