East Of England Ambulance Service NHS Trust - Ratings and reviews
Reviews
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Review titled Fantastic crew
Rated 5 stars out of 5
by Rach - Posted on 26 April 2024
Called an ambulance on Saturday in South Essex and was taken to Basildon Hospital resus. They were brilliant with my 13 year old daughter who was in diabetic ketoacidosis. I was phoned in advance to explain that we were number one priority (unless a cardiac patient presented) talked me through everything and reassured me. Ambulance arrived within the time originally quoted and relatively quick. Straight into the house and had the stretcher and oxygen ready, very smooth journey and straight into resus for a prompt handove. Kept speaking with me and reassuring me. We are so, so grateful because you helped to save my daughter. Thank you to the crew. I think I saw Southend on some of the equipment labels or could have been Basildon. Either way, thank you again. All absolute stars!
Visited April 2024
East Of England Ambulance Service NHS Trust has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Deborah Horey - Posted on 08 March 2024
I’ve had to call the ambulance 3/4 times I just like to thank each crew they were all amazing professionals , kind and could not do enough a huge thank you all
Visited March 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 08 April 2024
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK080424-002 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Great experience
Rated 4 stars out of 5
by Jukes123 - Posted on 28 March 2024
First time we have used the transport service today. Both colleagues took a great deal of care when bringing my dad home from Lister Hospital. They were both caring and confident which helped my dad get into the house in a calm way. While they are clearly proficient and efficient in their roles there was no sense of urgency which is just what you need when caring for elderly patients.
Visited March 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 08 April 2024
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK080424-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Wonderful paramedics
Rated 5 stars out of 5
by Jo Montgomery - Posted on 14 February 2024
So well looked after by two ladies, they are an absolute 💯 credit to the profession! Told me that they had only started working together that day and you would never have k own that. Great teamwork!
Visited February 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 19 February 2024
Good morning Jo Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK190224-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Fantastic Care
Rated 5 stars out of 5
by Sarah Thompson - Posted on 05 January 2024
The GP called an ambulance to my father in law 2 nights ago as he was struggling with his breathing. The ambulance arrived at the time we were informed it would and the team provided excellent care, checking him thoroughly and arranging for a prescription to be provided at a local pharmacy which I was able to pick up that same evening. My father in law is now so much better and on the road to recovery. Sorry I'm not allowed to name the team who attended but we are very grateful and hope they enjoyed the music.
Visited January 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 29 January 2024
Dear Sarah Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK290124-001 I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Fantastic care
Rated 5 stars out of 5
by Kevin Hawkins - Posted on 03 February 2024
I just wanted to recognise the fantastic service of the ambulance crew who took care of my partner after an accident at Centre Parcs Woburn on 20 January 2024. I have always admired the NHS and think you do a fantastic job which was reconfirmed after this accident. The hospital staff at Bedford hospital in the majors ward was also great. Thank you and we hope you all get the recognition you deserve.
Visited January 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 19 February 2024
Dear Kevin Thank you for taking the time to provide feedback about the East of England Ambulance Service. I will pass your kind comments onto the staff involved Thank you again for your kind words of appreciation. Kind regards Kathryn
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Review titled Amazing Team
Rated 5 stars out of 5
by Sharon M - Posted on 06 January 2024
A crew of 3 attended when our Dad was having difficulties breathing. They were amazing when dealing with my dad and took time to discuss what we as a family thought should happen next. When the decision was made to take him to hospital they allowed my sister to accompany our dad. Unfortunately dad had a stroke on route and the crew were amazing when this happened. Dad then had another stroke whilst in the emergency department and ended up being there for several hours. We were so surprised when the crew came to see our dad later in the day. This small gesture was so appreciated by all our family and really showed what caring people they are. We cannot thank this team enough and thankfully due to their professionalism we are going to have our dad home with us very soon.
Visited January 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 29 January 2024
Dear Sharon Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK290124-002 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Long wait for ambulance stroke patient
Rated 3 stars out of 5
by Anonymous - Posted on 13 January 2024
I called an ambulance on the 16th december 23 as my husband had a sttoke to be told it would be 2 hours for an abulance maybe longer. Athough the adverts on TV state that treatment needs to be within 4 hours we waited an hour and called again to be told an ambulance would be despatched but no actual time so in the end my adult sons came to help me get him to hospital ourselves. I understand there were ilnesses and staff shortages but getting the treatment in time makes all the difference to the outcome of a stroke and to whether a person will be disabled. I dont blame the ambulance staff but something needs to be done about our nhs as if i hadnt got my husband to hospital when i did things coulx have been so different. It was a very stressful experience
Visited December 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 29 January 2024
I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so. Kind regards Kathryn Kerr
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Review titled Total Care
Rated 5 stars out of 5
by Michael Skinner - Posted on 05 December 2023
On the 29th of November I collapsed at home , as a result my wife panicked and called 999 the person who dealt with that call helped to calm her whilst dealing with the situation, the paramedics arrived in approximately 8 minutes , they were very kind caring and considerate, they quickly transferred me to Barnet General hospital , I would like to express my gratitude to all concerned ,I am now home and recovering . Thank you
Visited November 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 22 December 2023
Dear Michael Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK221223-003 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
I rang for a ambulance as I was having a serious allergic reaction. The person taking the call was incredible explained how to use my EpiPen. The ambulance crew came quickly. The crew was brilliant not just with me but also to my son I am grateful to the crew .
Visited August 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 18 August 2023
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK180823-006 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.