Reviews

Displaying 1 to 1 of 1

1. Review titled Appointment Booking System Not Fit For Purpsose

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 15 May 2023

   On 17th April 2023 I needed to book an appointment with a nurse to have clips removed following surgery. I tried to access the online Anima system at 8am as per the procedure. I received the message "Practice at capacity - not currently taking new requests". I called yhp Regis Medical Centre and was caller number 83. I proceeded to wait 1 hour 10 mins before my call was answered. Today I have tried to arrange an appointment for next week with a doctor to obtain a sick note/fit note due to my sick note expiring next week. I was informed that I can not book an appointment in advance and must call on the day to see if an appointment is available. My employer requires a sick note/fit note next week and calling on the day when there is a significant chance that all appointments have been taken is not acceptable.

   Visited April 2023

   Report as unsuitable

   Review titled Your Health Partnership - Whiteheath Medical Centre

   Replied on 23 May 2023

   Thank you for taking the time to post your review here on the NHS website. We welcome any and all comments from our patients and would therefore value the opportunity to discuss this with you directly; by sharing your experience with us, we can look to improve our service for all our patients. If this is something you would like to do, please contact your practice directly and ask to speak with the Duty Manager, telling them this is in response to a comment posted to the NHS website.

   Report as unsuitable

   ---