Your Health Partnership - Oakham Surgery - Ratings and reviews
Reviews
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Review titled Impossible to get seen routinely
Rated 1 star out of 5
by Trevor Gadd - Posted on 15 April 2024
Tried Amina on 14 occaisons at 8 am.On last try got cut off at 8.08 saying no more messages available.Tried phoning 47 in queue got cut off at no 36 .Tried again now still 36 in queue after 55 minutes no 17 .Only need a non urgent apointment with nurse or Dr for an extremley painfull and itchy skin condition which has not improved with otc creams and medicines had 3 weeks now.Would like to know what supposed to do.I cannot ring 111 for this i just want to see someone at my surgery to sort.
Visited April 2024
Your Health Partnership - Oakham Surgery has not yet replied.
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Review titled Awful appointment process
Rated 1 star out of 5
by Hayley - Posted on 09 April 2024
Struggled to get my 3 year old an appt a few weeks ago. Left a review for a manager to just apologise, didn’t tell me for under 5s I could call as they reserve slots. I spent another week trying to get an appt. Now trying for myself, logged on for 8am and selected medical request for it to say your practice is closed or at its limit. You had just opened, requests stated open. What’s is going on there?? I don’t want a response of we are aware and bringing something out in the next few weeks - you’ve been saying that since at least October on reviews! Clearly isn’t anything being worked on. People are working and trying to gain appts, how the elderly get an appt I’ll never know as it’s either fastest finger first or you’re not accepting appts to begin with at 8am
Visited April 2024
Review titled Your Health Partnership - Oakham Surgery
Replied on 11 April 2024
Thank you for taking the time to leave your feedback. Please accept our apologies for the difficulty you had in getting an appointment for your 3 year old daughter - we are contractually obliged to see all under 5s even when our appointment capacity for the day has been reached so I am concerned to hear this. You have not said how you contacted us i.e. via Anima, coming into the surgery or by phone but all of our Care Navigators/frontline staff are aware of the requirement to see under 5s and apologise if this was not done for you. We know the difficulties our patients are experiencing in accessing our services and would ask that you look on our website https://www.yhp.org.uk and review the latest patient communication that details what we are currently doing and our plans for the future to try to improve patient experience Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Disappointed
Rated 2 stars out of 5
by Ebony Plant - Posted on 26 April 2024
I had an appointment today for my son who is one his very ill they booked me an appointment I got there 5 mins late because of traffic I went into the doctors an stood there for over 10 mins waiting to be seen at reception for them to then refuse to see me because apparently I was 15 mins late when I was standing in the gp for over 10 mins this is an absolute joke now my one year old son is still ill I won’t be using this doctors ever again
Visited April 2024
Your Health Partnership - Oakham Surgery has not yet replied.
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Review titled Annoyingly slow
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
I have been awaiting my script to be approved for a week and a half, can’t get a admin request and can’t get through on the phone ! What is going on!!
Visited April 2024
Review titled Your Health Partnership - Oakham Surgery
Replied on 08 April 2024
Thank you for taking the time to leave feedback about your recent negative experience. Please accept our apologies for any distress or inconvenience this has caused you and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager, Your Health Partnership
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Hayley - Posted on 19 March 2024
Been trying for days to get an appointment on Anima for my 3 year old. Ready at 8am and by 08:02 no appointments left! Today I get to choose that the appt is for my child but then skips back to the main page and 08:01 fully booked, no more appts until tomorrow. This can’t be right, there has to be a better way! Pointless even ringing the number as they don’t want to talk to you and refer you to page
Visited March 2024
Review titled Your Health Partnership - Oakham Surgery
Replied on 23 March 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. We are fully aware of the problems our patients are facing and have been working hard over recent months to look at how we can improve access to our services. We are confident that the changes we are planning will benefit our patients and hope to be able to share this information with you in the next few weeks. We appreciate your patience and co-operation whilst we finalise the details. Amanda Shaw, Business & Governance Manager, Your Health Partnership
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Review titled Worst surgery around
Rated 1 star out of 5
by Kerry - Posted on 29 March 2024
Haven't seen a doctor in years, everytime I ring no appointments, but they keep me holding on line for almost an hour to be told this, last time I had shingles in extreme pain, felt so unwell advise go to walk in we have no appointments, no care given had 2 wait 6 hours in walk in passed a joke now, why can't we ring and make appointments like we used to if nit for that day for another one
Visited March 2024
Review titled Your Health Partnership - Oakham Surgery
Replied on 08 April 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Disgraceful service
Rated 1 star out of 5
by Deb - Posted on 29 January 2024
Tried for almost 3wks to get on anima to see or speak with GP, no joy sat on the phone for an hr,was number 70 i still waited. Finally got to talk to reception only to be told nothing they can do try nxt day or go walkin. I went to walk in and sat for almost 6hrs to see a doc for 2/3 mins I had an abcess in my ear, given antibiotic drops, I feel this was all unnecessary taking valuable hospital time up wen if my GP had seen me I could of had same drops given in less the time. Why is it you can never get to see a doctor in Oakham Surgery!! The waiting room is always empty.This really needs looking at before it causes a death!service is appalling.
Visited January 2024
Review titled Your Health Partnership - Oakham Surgery
Replied on 06 February 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Governance Manager, Your Health Partnership.
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Review titled The worst surgery
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
The online booking system is awful, you will never get an appointment with this terrible procedure you have to rush your answers to get to the end and by then it's too late. I feel sorry for the elderly who will never be able to get through. Why say come back at 8 am following day when the system doesn't even accept anything at 8am it's all booked up. I have no faith or hope for this surgery anymore and for my small children's sake I will be leaving this place today.
Visited November 2023
Review titled Your Health Partnership - Oakham Surgery
Replied on 20 November 2023
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager.
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Review titled Oakham surgery
Rated 1 star out of 5
by May baker - Posted on 23 March 2024
Sadly had to leave after 40 years could not get my meds sorted out could not get through on the phone could not get to see a doctor or speak to a doctor Oakham was a great surgery years ago I give up and left could not stand the stress always went to the walk instead
Visited October 2023
Your Health Partnership - Oakham Surgery has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2023
I'm still on the phone as I I'm writing this review. Been on the phone for 1 hour 16 minutes so far and I'm number 9 still from number 34. It is ridiculous come on this is 21 century, I have rung 111 and they told me to ring in 2 hours so thy can sort me some antibiotics. I'm at work how do you expect people to work and try and be on phone for hours. We all understand that we are busy but do you as a health provider expect patients to loose their job while attempting to get some treatment? Is this system and surgery likely to change any time soon ?
Visited October 2023
Review titled Your Health Partnership - Oakham Surgery
Replied on 05 October 2023
Thank you for taking the time to post your review here on the NHS website. We welcome any and all comments from our patients and would therefore value the opportunity to discuss this with you directly; by sharing your experience with us, we can look to improve our service for all our patients. If this is something you would like to do, please contact your practice directly and ask to speak with the Duty Manager, telling them this is in response to a comment posted to the NHS website.