York Medical Group, Water Lane - Ratings and reviews
Reviews
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Review titled Excellent experience
by Miss Holly Hardy - Posted on 28 February 2023
I just want to say that the doctor I saw today at 2pm to remove my Nexplanon implant was incredible! I really wish I could mention his name because he was an example of the perfect doctor! I was incredibly anxious about the removal after having an awful experience having it put in. I wanted to be sick and I was even crying with fear about the situation. He was so reassuring and the whole procedure was absolutely painless. His skills, experience and compassion was outstanding and the relief I felt afterwards was unbelievable. My two experiences couldn't have been more different and I just want it to be known how wonderful this particular doctor is and he should be highly rewarded every day for being so perfect at his job.
Visited February 2023
Review titled York Medical Group, Water Lane
Replied on 26 January 2024
Dear Miss Hardy, Firstly, I'm sorry for the delay in responding to you. Thank you for taking the time to provide your feedback. I'm pleased to hear that your experience was a positive one, even with the worry you were feeling at the time. I will pass on your kind comments to the relevant staff. Thank you again. Kind regards, Lian, Patient Liaison Team
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Review titled Potentially dangerous lack of competence
Rated 1 star out of 5
by Damian - Posted on 10 November 2022
I spent 30 minutes on the phone yesterday morning, following attempts to use the malfunctioning klinic service. For 30 minutes (to answer x11 calls) I heard repeatedly that the reception staff would fill a version of this in when I got through. This was refused when I finally got through. Instead, I was told to head back online and attempt to do something that could have been done there and then. During the brief conversation on the phone, the receptionist identified that contact details for us were incorrect. She did not make any attempt to either update the, or tell us that this would cause issues for any subsequent enquiries made. I then filled in the online Klinic form, along with my 'correct' contact details. No attempt was made to contact me using any of these mediums, instead contact attempts were made exclusively via the out of date mediums & therefore an emergency appointment was both made and then missed due to utter incompetence. Result of which being that my child with a congenital heart defect, cerebral palsy & massive sensory issues has gone yet another day without medical assistance.
Visited October 2022
Review titled York Medical Group, Water Lane
Replied on 26 January 2024
Dear Damian, Firstly, I'm sorry for the delay in responding to you. Thank you for taking the time to provide your feedback, we will listen, and we always look at ways we can improve. I'm sorry you had a negative experience with us, this is not what we want our patients to experience. We will pass on your comments to relevant teams, as we hope that all staff know the importance of helping our patients use klinik if needed. We do also have a complaints email address, should you ever need us to look into any concerns for you: hnyicb-voy.ymg-complaints@nhs.net Thank you again for taking the time to provide your feedback, please contact us if you need to. Kind regards, Lian, Patient Liaison Team
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Review titled Requested appt 5th May: Still waiting 19 August
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2022
I received a text message to confirm my request for an routine appointment. Still haven't been given an appointment 4 months later (they said they aim to respond in 4 weeks). Phone system is dreadful. Waited in the queue & they cut you off when you get to number 1 - happened more than once. I've also ended up writing in to get repeat prescriptions as I can't get through. Communication is dire.
Visited May 2022
Review titled York Medical Group, Water Lane
Replied on 23 August 2022
Thank you for your thoughts and due to the nature of comments section on NHS Choices means that we are not able to track and if you are satisfied with our response. Due to the lengthy wait for your appointment we encourage you to visit one of our sites directly and please be assured that we will do our very best to address your issue. We would also encourage you to join our Patient Participation Group (details on our website) where our patients get an opportunity to raise concerns, areas of improvement and hold our management team to account.