York Medical Group, Tower Court - Ratings and reviews
Reviews
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Review titled Very Poor
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2024
Completed the Klinik Form over a month ago - no response in the stated time so contacted surgery (had to be online as no answer to phone) only to be advised still in the "que" for an appointment - very likely I will need hospital referral for X Ray or Scan so the delay is a major concern - the lack of direct enquiry as to my condition unacceptable the practice gives every impression of being dysfunctional and it is clear to see why many resort to visiting the Hospital A&E services which is my next stop
Visited February 2024
Review titled York Medical Group, Tower Court
Replied on 23 April 2024
Dear Patient, Thank you for taking the time to leave your review. I am sorry to hear of the difficulties you experienced whilst completing your Klinik form. We would encourage all patients to contact us directly when they feel something has gone wrong, so that we can investigate fully. This can be done at any of our open surgeries, or via an email on hnyicb-voy.ymg-complaints@nhs.net We appreciate all feedback and it helps us look at ways we can improve. Please don't hesitate to contact us if you would like us to help. Kind Regards York Medical Group Patient Experience team
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 05 February 2024
Tried to use the repeat form for prescription. Won't let me as certain items need to be reviewed by a clinician. As this includes insulin I was wondering why I am not informed of this by the GP. Seems like a lack of duty of care by this medical group. I was told to press 1 and I would get a call vack. 50 mins and still waiting.
Visited February 2024
Review titled York Medical Group, Tower Court
Replied on 22 February 2024
Dear patient, Thank you for taking the time to leave your review. I am sorry to hear of the difficulties you experienced whilst getting your prescription. We would encourage patients to contact us directly when they feel something has gone wrong, so that we can investigate fully. This can be done in any of our open surgeries, or via email on hnyicb-voy.ymg-complaints@nhs.net We appreciate all feedback and it helps us to look at ways we can improve. Do please contact us if you would like us to help. Kind regards, Lian, Patient Liaison Team
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Review titled Extremely helpful
Rated 4 stars out of 5
by Christine Shelton - Posted on 06 April 2023
I rang the surgery this morning asking for a relatively urgent prescription for my husband. Bearing in mind he’d left very late to repeat and it being Bank holiday the receptionist I spoke to could not have been more helpful and even sent a message to say I could collect medication from the pharmacy today. Many, many thanks Christine
Visited April 2023
Review titled York Medical Group, Tower Court
Replied on 26 January 2024
Dear Christine, Firstly, I'm sorry for the delay in responding. Thank you for taking the time to provide your feedback. I am pleased you had a positive experience. We appreciate your comments and we will pass on to the relevant staff. Kind regards, Lian, Patient Liaison team
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Review titled Poor organisation
Rated 2 stars out of 5
by Anonymous - Posted on 06 August 2022
I had put a request through for a prescription on 13th June, was asked via text a week later whether I could send a blood pressure reading, told them I could not, then a week later via text asked to come to surgery to get bp readings before they could send prescription. I had at that point managed to get hold of bp monitor so replied with bp readings. Received no response. Tried to call the medical centre, the phone line menu just goes round and round no matter what number I press. First chance I was able to, on 7th July, went to medical centre and took bp readings. Was assured by the receptionist that they would get it to the correct doctor and I would be informed when my prescription had been sent through. Tried to phone medical centre several times, menu still going round no matter what number I pressed. Waited a few weeks (was now several weeks without having taken medication). Called pharmacy, they said did not have it. Put in a message on Klinic. Got a text reply on 29th July, saying that the prescription request had been sent on 20th June elextronically and to give enough time for it to go through. Called pharmacist again on 6th August, they said not got anything, I asked them to make sure, and they said, no nothing since June. I have not had any other prescriptions since Janurary so asked to see if that was still there and not been collected. They said yes. Tower court medical centre had sent through the prescription, prior to receiving the bp readings they had asked for, and not informed me about it. Very frustrating experience. Especially in regard to the phone line- this needs to be sorted! Communication is very poor.
Visited July 2022
Review titled York Medical Group, Tower Court
Replied on 23 August 2022
Thank you for your thoughts and due to the nature of comments section on NHS Choices means that we are not able to track and if you are satisfied with our response. We encourage you to contact one of our sites directly and please be assured that we will do our very best to address your issue. We would also encourage you to join our Patient Participation Group (details on our website) where our patients get an opportunity to raise concerns, areas of improvement and hold our management team to account.