YARDLEY WOOD HEALTH CENTRE - Ratings and reviews
Reviews
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Review titled Efficient and friendly practice
Rated 5 stars out of 5
by Lynn Lickiss - Posted on 03 May 2024
The reception staff, who helped me check in and the nurse, were efficient and friendly. Good experience.
Visited May 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 03 May 2024
Dear Lynn Thank you so much for taking the time to leave us such a positive review. It really does mean so much to us when we hear our patients have had a good experience. We hope to continue exceeding your expectations. Kind Regards Sophia
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Review titled Great practice
Rated 4 stars out of 5
by Charlotte - Posted on 02 May 2024
Really happy with the care my daughter got & the support as she's only 16, the doctor listened to her & myself & were really happy with the outcome & support we had x
Visited May 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 02 May 2024
Dear Charlotte, Thank you so much for your positive review. It means so much to us when we hear from our patients that things have gone well. I hope we continue to exceed your expectations. With Kind Regards Sophia
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Review titled It takes a battle to get a prognosis
Rated 3 stars out of 5
by Hanna - Posted on 03 May 2024
I don’t have confidence in the knowledge of the medics. You have to see them for months and months before you know what’s wrong with you. My daughter came to surgery with bad chest I was sent away and told to give her paracetamol. Not very happy
Visited May 2024
YARDLEY WOOD HEALTH CENTRE has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Susan - Posted on 02 May 2024
The GP i seen was kind compassinate and went above and beyond to help me the recepcionist was also very helpfull and kind
Visited May 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 02 May 2024
Dear Susan Thank you so very much for taking the time to leave such a positive review. I look forward to sharing your positive review with the practice team. Kind Regards Sophia
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Review titled Superb practice
Rated 5 stars out of 5
by Pauline Thomas - Posted on 03 May 2024
Dr thorough and kind. Results of blood tests fast and follow ups dealt with quickly and efficiently. My concerns were treated with understanding and compassion
Visited May 2024
YARDLEY WOOD HEALTH CENTRE has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Dr S Chauhan - Posted on 29 April 2024
I am surprised at this Health Centre. Being a medical person, it grieves me to see how difficult it is to get appointments. There have been several weeks where the appointment booking site has been saying ''outside of core hours'', even during the usual opening hours of the practice, and not near the end of the day. Now, for the 3rd week in a row, it says the appointments have been temporarily suspended and to call if need appointment same day, however the phone lines rarely get answered, and if someone answers, they tell you to go online, for same day appointments, and are already full up for that day, really. Other local practices to Ywhc, using the same appointment booking site, say the request will be read either in 1 working day or 2 working days. Appointments with the doctors is quite hit and miss as is the whole service Ywhc supposedly offer. The website could do with an overhaul as well. Patients who are vulnerable and have mental health issues, are still not being treated as good as we would expect within the NHS at Ywhc. Seems to me Cqc need to do an up to date visit and report since there hasn't been one since 2019. Overall I would advise people to give this place a wide birth, which as an NHS professional, it's quite hard to say. Also seeing other reviews and replies, I was quite surprised how someone's review had been responded to online, for everyone to view and how extremely unprofessional the response had been.
Visited April 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 30 April 2024
Dear Dr Chauhan Thank you for taking the time to complete a review of the practice; I am sorry you have experienced issues with our online service – can I ask that you raise this as a complaint via our email address (nhsbsolicb.receptionywhc@nhs.net) so I can investigate further? Our website is regularly updated and we have received quite positive feedback from our patients about the ease of use of the site so I am sorry you have not enjoyed a similar experience. We’re actively looking for new members to our Patient Participation Group (PPG) and considering the strong views you have shared, we would value your input – if you would like to join our friendly group, please do include this in the email, I hope you will send to the reception email address. Regarding CQC; we had a focused assessment on the 12th March where the key focus was access. I am pleased to share that the assessor was really impressed with the hard work the entire team had put into improving access of services to our patients; especially to our vulnerable cohort. The report will be published soon and is a great read! I hope we can pick this up offline and delve further into the challenges you have faced. Kind Regards Sophia
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Review titled fast response
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
Thank you for your unwavering commitment in difficult times, just to express heartfelt gratitude for the exceptional care by phone, face to face or requesting a prescription . Sincerely .
Visited January 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 15 January 2024
Dear Anonymous Thank you for taking the time to review our service and your words of gratitude. I will share with my practice team who I am sure will be elated to read your kind review Many Thanks Sophia
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Review titled They're Amazing!
Rated 5 stars out of 5
by Edyta Jedruszyna - Posted on 15 December 2023
Every time I visit this surgery, the receptionists are welcoming and helpful. The surgery its so well run and organised. All the Doctors are great, and always go the extra mile. All the years I've been a patient here I have felt respected and cared for. Thank you all of you.
Visited December 2023
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 17 December 2023
Dear Edyta, Thank you so much for your kind review of the services you have received. We hope to continue to not only meet, but exceed your expectations Many thanks again for your kind words Kindest Regards Sophia
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Review titled Seriously?
Rated 2 stars out of 5
by Anonymous - Posted on 24 October 2023
Actually saw a Dr in August, who advised me to drop my hypertension medication and to monitor my blood pressure for a few weeks to assess the impact of this. The BP was OK for the first couple of weeks, but this week (& particularly yesterday) it has gone up alarmingly. I went online at 8am today, but by 8.11 the website had still not opened. I therefore rang (12th in the queue) & waited. When the receptionist answered, I told her about the screen not opening, to which she replied "it is now, so you have to go back on the website to book an appointment"! Seriously?? However, I said nothing & waited for a Dr to contact me. 2 hours later I had a text from a different doctor telling me to monitor my blood pressure for a week! So not only could I not get to see the doctor, but he wouldn't even speak to me so that I could tell him that I have already done this and have all my results already to hand. I have been a patient at this practice for 50+ years and, whilst the doctors and nurses are very kind, caring, professional and skilled, it is becoming impossible to get near them. All of this has happened since Covid - why can't things go back to the way they were before??
Visited October 2023
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 27 October 2023
Dear Anonymous Thank you for taking the time out to complete a review; in order to move forward effectively please can I ask that you submit a complaint via email to nhsbsolccg.receptionywhc@nhs.net? This will give us the opportunity to investigate your concerns in full. We have this week changed our appointment system moving away from our book on the day system so you really shouldn’t have experienced the medical appointment request form closed at 8.11am, I am hoping we can investigate this further if you are comfortable sharing your information. I am grateful that you have acknowledged that one of our efficient GP’s contacted you within 2 hours of you requesting advice, and followed our policy of asking you to monitor for a week – this is so the medical team can effectively devise a treatment plan for you. If you already have a week’s readings to hand, please do submit them via the website, it will speed up the process. Thank you for the positive feedback regarding our wonderful team and I hope you will experience the benefits of our new flexible appointment system. Kind Regards Sophia Raja
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Review titled handled with care
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2023
A perfect combination of humanity, responsibility and compassion. A gift when everything in life comes to a standstill. Thank you also for the constant appointments and reminders.
Visited September 2023
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 11 September 2023
Dear Anonymous Thank you for taking time out of your day to rate us so highly and provide such glowing praise. As mentioned in previous responses; we can sometimes not acknowledge when things have gone right and so as an organisation, we are so grateful when we hear that we have made a positive impact on our patients health and wellbeing A great big thank you again! Sophia