Woodhill Surgery - Ratings and reviews
Reviews
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
I recently filled in a form to join the surgery, only be be told I’m not in the catchment area when taking the form in. I’m not sure why I was told this when the NHS website says I am? I was told to try heathfield surgery, which I already had and they’re not taking on new patients. The receptionist was extremely rude. She had an attitude and said heathfield are taking on. Why lie? When I only spoke to heathfield surgery a couple of days ago.
Visited January 2024
Review titled Woodhill Surgery
Replied on 13 March 2024
Dear Anonymous. I am sorry to read of your experience and that the service we provided did not meet your expectations. Our Patient Services Manager is available to discuss this matter and I would encourage you to contact the surgery in order that we can resolve this matter for you. NHS Choices does not advise practice catchment areas but this is available on our website. Andrew Cornell – Managing Partner
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Review titled Quick appointments but no-nonsense doctors.
Rated 3 stars out of 5
by Anonymous - Posted on 14 December 2023
It’s extremely quick and easy to get through to this surgery and you are usually offered an appointment on the same day. That’s incredible these days and something to be grateful for. We’ve seen two different doctors so far, however, and they’ve both been quite curt and abrupt. I suppose that’s a sign of the pressure they’re under nowadays but it does make one feel like a nuisance.
Visited November 2023
Review titled Woodhill Surgery
Replied on 27 December 2023
Thank you for leaving your review. We do strive to offer the best possible service to our patients and we welcome a further discussion regarding your experience. Please contact the surgery and ask to speak with our Patient Services Manager. Thank you
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Review titled Avoid if you need 3m prescriptions
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
Having recently moved GP practices, this practice has a policy of not issuing prescriptions for 3 months like I was getting at my last GP Practice for a long term condition. I tried to get a GP appointment about this matter but the receptionist refused to give me an apointment which is strange as they aren't medically qualified to decide this question.
Visited July 2023
Review titled Woodhill Surgery
Replied on 19 July 2023
I am sorry to read of your experience. There are very strict guidelines regarding prescribing and I would suggest you call reception and ask to make an appointment with our Clinical Pharmacist to discuss your specific issue. Many thanks Andrew Cornell - Practice Manager
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Review titled Exceptional caring service
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2022
I would like to thank this practice for always being available and always attending to our health needs. This practice is a cornerstone of this community.
Visited September 2022
Review titled Woodhill Surgery
Replied on 16 March 2023
Many thanks for your feedback, I will ensure the entire team have sight of this positive review. Many thanks Andrew Cornell Practice Manager