Woodhall Spa New Surgery - Ratings and reviews
Reviews
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Review titled Huge barriers to access GP
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
This surgery insists that all queries and requests are placed via their online askmygp service. This service is open for as little as 8 minutes some days. This clearly puts working people at a disadvantage not to mention those that struggle with the internet. Absolutely shocking that you can't access your GP.
Visited August 2023
Review titled Woodhall Spa New Surgery
Replied on 18 September 2023
Dear patient, Thank you for your feedback. I'm sorry you have found things challenging. In common with most surgeries, we offer an online consultation tool to submit queries and appointment requests. This facility is switched off once capacity is reached for appointments and consultations that day-this can be early, but it is not commonly after 8minutes. As the site states, once the facility is switched off, you are still able to call the surgery who will help with any queries you have, navigating to other healthcare options and also ensuring that medically urgent queries are put through to the doctors for an urgent appointment so patients can receive the care that day when needed. Please do contact us if you would like to discuss this further.
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Review titled Problem solved!
Rated 5 stars out of 5
by Stephen Tapley - Posted on 30 October 2022
It took several consultations to get there but the surgery organised an appointment with a Doctor in Louth, who instantly gave me a cortisone injection which almost immediately relieved the pain in my 'tennis' elbow. Thank you. Massive difference.
Visited October 2022
Review titled Woodhall Spa New Surgery
Replied on 18 September 2023
Dear Mr Tapley, Thank you for your feedback. I'm glad that your elbow is much better. We now have a specialist physio working at the surgery who does offer injections-so he will be able to help you further if needed. Thanks
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Review titled No personal service
Rated 1 star out of 5
by Jones - Posted on 15 August 2022
Seems impossible to actually ever see or speak to a doctor . Today tried to reorder meds thro ask my GP app . It said I needed a medication review so should contact the doctors surgery . I phoned them to be told I had to do this via ask my GP. I tried again with the same result . I was then told I couldn't do it thro the app I had to go online . I asked if they could just help as I was on the phone for a second time - the lady reluctantly agreed but them cut me off .I have now spent 30 mins whilst trying to work trying to locate how to ask for a medication review to no avail - feeling extremely stressed and fed up . Surely they could have helped - I now close to running out of tablets and don't know how to get some more
Visited August 2022
Review titled Woodhall Spa New Surgery
Replied on 29 August 2022
Thank you for your feedback. I’m sorry that you had a frustrating experience trying to organise a medication review. Medication reviews can be done via accessing the AskMyGP tool. This allows direct discussion with a doctor to go through your medication and answer any queries. If you are struggling with AskMyGP or any other difficulties, our reception staff will be happy to help. They can also liaise directly with clinicians to ensure you do not run out of any medication. I hope this helps.