Whitley Road Medical Centre - Ratings and reviews
Reviews
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Review titled Disgusting
Rated 1 star out of 5
by Chelsea. - Posted on 17 October 2023
Had a telephone consultation was told antibiotics were sent to pharmacy as I’m in agony, went pharmacy nothing there’s whilst stood in the pharmacy I called Whitley road 3 times, each time someone picked the phone up and put it down. I went over to query where my medication was she said it’s not been signed off and wouldn’t be signed off until after 4pm. I am in agony. Woman behind the desk with no sympathetic courtesy and looks at you like she is uninterested. This is not the first time with this member of staff! Working in general practice myself I try and go above and beyond for the patients unfortunately Whitley road reception staff do not do this. I was just moved on my way. As for the staff who put down the phone 3 times?? If I did that I would be in trouble. Terrible to try and get through and getting an appointment is a rare occasion. Appalling treatment by this practice. If I didn’t get employment at my own practice I would never have moved to this practice I’ve never witnessed anything like it. I have to now wait until after 4pm when I am in agony! Disgusting
Visited October 2023
Review titled Whitley Road Medical Centre
Replied on 18 October 2023
Hi Chelsea. We appreciate your feedback, and we want to assure you that your experience doesn't reflect the overall sentiment of our patients, 95% of the feedback we receive from friends and family post-appointment is positive, and we take great pride in that. However, we recognise that every individual's experience is unique, and we're sorry that yours did not meet expectations. We're constantly striving to provide the best possible care for all our patients, and your input helps us identify areas for improvement. If you decide to reach out to our practice manager, we'll do our best to address your concerns and ensure that your future visits are more positive. Thank you again for sharing your thoughts with us.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2023
After my appointment with one of the doctors, I feel that I would like to leave a review to say what a great job he does. He spends the time to listen and has put a great review process in place for me to help me with my struggles. I can't thank him and the practice enough. The appointment process is great. I filled the triage form in and within less than half an hour got a text message to select a convenient appoiontment time. You never seem to be waiting long periods for appointments and someone will always get back to you. From the doctors to the nursing and reception staff everyone is doing a brilliant job. Keep up the good work Whitley Road.
Visited August 2023
Review titled Whitley Road Medical Centre
Replied on 22 August 2023
Thank you so much for taking the time to share your positive feedback! We have worked hard to improve our triage process for our patient and we are glad it is working for you. We will feed this positive feedback to the clinical team.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2023
A very positive experience and a really helpful doctor who put me at ease and was really reassuring and understanding
Visited June 2023
Review titled Whitley Road Medical Centre
Replied on 25 July 2023
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience at our GP surgery. Providing excellent care is our top priority, and it's always rewarding to know that our efforts are making a difference in our patients' lives. If you have any suggestions or if there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to serving you with the same level of care and dedication in the future!
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Review titled Gave me time
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
I had a very positive experience today, I was give the time to talk and more importantly I was listened too, that in itself made me feel better, a great practitioner.
Visited May 2023
Review titled Whitley Road Medical Centre
Replied on 05 June 2023
Thank you for your kind feedback, this will be fed back to our clinical team so that they are aware of your positive experience.
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Review titled Once an excellent service gone to worst
Rated 2 stars out of 5
by Anonymous - Posted on 13 April 2023
It was very good but gone worse in last 2 years. Triage system is a pain. U fill triage then thrn u wait for days, sometime they dont bother to call at all. When u call back, they say there were busy and ask u to resend form. U have to be near phone for 2-3 days, if u miss the call, whole thing starts again and u have to fill another triage form and wait again for few days. Seriously thinking about changing
Visited April 2023
Review titled Whitley Road Medical Centre
Replied on 05 June 2023
Thank you for your feedback, we do apologise that you had this experience with us. This will be discussed during our strategy meeting and we hope to improve our services based on your feedback.