Whitemoor Medical Centre - Ratings and reviews
Reviews
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
Do you have two issue then don’t bother! Told at booking on phone that I could only talk about potential chest infection. Fact that I feel awful generally and have barely slept in a month is obviously irrelevant! Hardly ever go to a GP, appalled that when I need them my overall health is just irrelevant. Not bothering as there is no point and there in lies the issue, guess I won’t manage my health and will just present with loads more Issues as I couldn’t get an appointment.
Visited February 2024
Review titled Whitemoor Medical Centre
Replied on 26 February 2024
Dear Anonymous, Many thanks for taking the time to leave your review and we are sorry you are not happy with the service provided. Our GP appointments, like the vast majority of GP practices, operate with 10 minute appointment slots. If a GP overuns those 10 minutes it can leave them running behind time and every other patient on their list will late being seen. Ten minutes is usually long enough to help with a single health issue but it is not long enough to sort out the complex health needs that you appear to have. We suggest you use our popular econsult (via our website) to give us a full rundown of your concerns; this will then be reviewed by a GP who will be able to decide on the best course of action.
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Review titled Well impressed
Rated 5 stars out of 5
by MRS L PHIPPS - Posted on 29 January 2024
I have been attending the surgery for treatment for a leg wound over the past month or so and have been greatly impressed by the treatment I have received from the team of practice nurses involved in my treatment. The care and attention that I received from all of them was exceptional. I would like to offer my very grateful thanks to all concerned.
Visited January 2024
Review titled Whitemoor Medical Centre
Replied on 31 January 2024
Thank you very much for your kind words. The team will be delighted to hear that we were able to help when you needed us.
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
Tried for 2 months to get meds for a long trip abroad. Applied in advance as advised by staff…short note on prescription, not a problem, they do it all the time. Well not for me, three letters four phone calls two visits to the reception , still no meds and I travel next week. It appears the have pharmacists who decide if you can have your meds early, but fail to tell you you can’t…not even the GP who signed it off apparently. So third attempt has disappeared into the ether 13 days ago, after handing it in at the reception with great promises it would be sorted. Today they can’t find it again!! No doubt it’s with the pharmacist who have no care for my health whilst abroad or the high level of anxiety this is causing to a patient. Thanks Whitemoor, look like I will have to go without.
Visited November 2023
Review titled Whitemoor Medical Centre
Replied on 24 January 2024
Dear Annonymous Thank you for taking the time to leave your review and I am sorry to hear about the issues you are facing obtaining medication. There are a number of NHS guidelines about the issue of medication for people who are travelling outside the UK for an extended period so please contact a member of the management team at the practice if you need some further help with these.
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Review titled Exceptional Medical practitioner and colleagues
Rated 5 stars out of 5
by Michael Shaw - Posted on 20 October 2023
Presented with claims of pelvic discomfort and questions regarding prostate issues . The Doctor , who I know I’m not allowed to name , was very kind and reassuring and conducted the required examination with impressive thoroughness and care . The whole process was seamless and very good humoured and complete . ( blood test arrangements etc sorted ) the appointment had been a few days earlier very pleasantly by the receptionist who I knew to be dealing with A high volume calls at the time . I could ask for no more in terms of care a service .
Visited October 2023
Review titled Whitemoor Medical Centre
Replied on 23 October 2023
Many thanks for taking the time to leave your feedback, We are really pleased we were able to help you when you needed us.
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Review titled Excellent service
Rated 5 stars out of 5
by Janet Ostle - Posted on 17 October 2023
I went for my covid and flu jabs which I had booked online. Super efficient service. Thanks to everyone involved.
Visited October 2023
Review titled Whitemoor Medical Centre
Replied on 18 October 2023
Thank you very much for taking the time to leave your positive feedback. Colleagues carry out the vaccinations in addition to their normal workload so they will be really please to know that their efforts are appreciated.
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Review titled Receptionists are angels!!
Rated 5 stars out of 5
by Kelly - Posted on 09 May 2023
I have an acute skin condition and unfortunately my prescriptions seemingly get messed up, forgotten and on occasions I think due to how busy the doctors are I have felt they are very disconnected to my personal situation. However, the receptionists here have supported me, mopped me up, sorted out appointments, prescriptions, listened and been so kind. I personally can’t thank them enough. And I have recently noted a massive improvement with the doctors. But the receptionists well! The difference they have made to my life I cannot put in words. Thank you. Thank you, thank you!
Visited May 2023
Review titled Whitemoor Medical Centre
Replied on 10 May 2023
Dear Kelly Many thanks for your review. The reception team will be delighted that you appreciate your hard work.
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Review titled Excellent responsive service!
Rated 4 stars out of 5
by John King - Posted on 30 March 2023
Over the past 8 weeks I've had cause to need to visit Whitemoor for a number of different health problems. I've seen different Doctors, nurses, medical students and a physiotherapist. The care, treatment, kindness & thoroughness I've experienced has been excellent. Thank you everyone.
Visited March 2023
Review titled Whitemoor Medical Centre
Replied on 30 March 2023
Dear Mr King Thank you for taking the time to leave your feedback and for your kind words. It makes a real difference to the team to know that their efforts are appreciated.
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Review titled Absolutely brilliant
Rated 5 stars out of 5
by Marilyn Reaney - Posted on 09 February 2023
The Doctors and all of the staff are absolutely brilliant. We have nothing but praise for their kindness, helpfulness and consideration. We find they always seem to go beyond our expectations. They are always helpful and understanding. Both me and my husband cannot understand anyone complaining if they get the quality of service that we have always received. We moved away from Belper to the other side of Derby, but the 30 mile round trip is certainly worth it. Long may it continue
Visited February 2023
Review titled Whitemoor Medical Centre
Replied on 14 February 2023
Dear Marilyn Many thanks for your kind words. We are really pleased to hear that you and your husband are happy with the care we provide.
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Review titled repeat prescriptions
Rated 3 stars out of 5
by Anonymous - Posted on 31 January 2023
Well, what can one say. Since Whitemoor Medical Centre updated their computer systems in December 2022 reordering prescriptions has been a nightmare! On two or three occasions I have had to phone several times to both the practice and the pharmacy to find out if my repeat prescription has been processed and when I could expect. Each time I had ordered via the nhs app. Each time the app stated it had been issued. But each time the pharmacy informed they had not received my prescription - after 7 days! I've had to chase up my meds and also attended at the practice to sort it out. Being disabled this was especially a problem!
Visited January 2023
Review titled Whitemoor Medical Centre
Replied on 31 January 2023
Dear Anonymous Many thanks for taking the time to post your review and I am really sorry to hear abouyt the issues that you have been having obtaining your repeat prescriptions. Please contact us directly and ask for one of the management team, we'll do our best to try and sort out the issue with ordering online.
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Review titled Excellent Service at all levels
Rated 5 stars out of 5
by Fred Barrett - Posted on 04 August 2022
Typical service today - At 8.35 I rang with concerns. Reception told me the doctor would ring back at or after 10.00. At 9.50 I was rung back and told a Face to Face would be more appropriate. I was offered a choice of appointments for the morning or afternoon. At 9.40 I saw the doctor who was courteous, clearly addressed my issues that were related and set out the steps required for me, all in 10 minutes. Fab service. If it could be improved I have absolutely no idea how.
Visited August 2022
Review titled Whitemoor Medical Centre
Replied on 04 August 2022
Many thanks for your kind words - the whole team will be delighted with your feedback and pleased we were able to help.