Whitefields Surgery - Ratings and reviews
Reviews
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
Staff have been extremely rude and act as though the patients request is a hardship. Lack of empathy and urgency, I think they need to review the NHS values. I’m also a health care professional and I cannot believe the attitude of your reception staff. It is absolutely disgusting. On 2 occasions now, my now 9 month old daughter has been left without medication due to incorrect dosages/ lack of availability, and the lack of empathy and urgency shown to help resolve the situation was non- existent. If anything, your staff appeared as if it was a nuesence to deal with, which left me infuriated. I can honestly say, there is only one bloke on that reception desk who has always made my experience pleasant and demonstrates the values of the NHS…he even offered to help carry my buggy when I was using your delapre location (as you don’t have a lift)… when the other receptionist was just sat there watching me struggle. You need more people like him.
Visited July 2023
Whitefields Surgery has not yet replied.
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Review titled dreadful customer service
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
Waiting 50 minutes minimum on all telephone calls, (4 in total) to book an telephone call for a patient in a care home. Worst case scenario for non-answering of calls was when I was with paramedics who had been called out , and the also had to wait in this queue!
Visited May 2023
Review titled Whitefields Surgery
Replied on 14 June 2023
Dear patient, Thank you very much for your feedback. We are aware that telephone waiting times are high at the moment, as is the demand for our services. EMAS paramedics have access to bypass numbers so they are not held in queues, so I am not sure why the paramedic did not use this, or used our emergency option instead. If they had done this and explained they were with a patient, then the case would have been handled by the duty doctor. We are also in the process of updating our telephone system, so call backs are offered to save patients waiting on the telephone.
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Review titled Trying to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I have been trying to get an appointment for 2 weeks!!use the app they said . ..useless phone 111 they said .....useless!!!my blood pressure is sky high I need to talk to someone. The meds I'm on are giving me chronic back pain. I've just given up
Visited May 2023
Whitefields Surgery has not yet replied.
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Review titled Nobody answers the phones
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2023
I called the surgery. I spent 1 hour 20 minutes listening to a pre recorded message repeatedly informing me they they were sorry for the wait and they were aware I was waiting and would get to me a soon as possible. In the end I just hung up. They clearly weren't aware I was waiting or didn't care, otherwise they would have answered the phone. Just one more example of our doctor's distancing themselves from their patients. If our doctors want to provide an internet / call center level of service, perhaps we can save tax payer money by introducing a two tier degree. A one year distance learning diploma for those planning to become general practitioners, and keep the five year degree for those planning to become hospital doctors. This cannot all be down to Government funding. There is a real problem with the quality of our general practitioners and their attitude to service.
Visited February 2023
Whitefields Surgery has not yet replied.
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Review titled Worst of the worst
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
Firstly I hate having to call this surgery. They never answer the phones. Like never! Over an hour for the phone to be picked up is a joke. I can't accept the tired excuse of being short staffed, especially when you read other reviews that go back some time saying exactly the same thing so it's not just me. Secondly, I had blood tests that required a GP appointment but was told there was nothing available for over 6 weeks. Seriously never know anything like it. So my advice to anyone reading this - if you can't get through, use the emergency option - they pick that up in less than a minute, however my main piece of advice would be find another GP Practice as I will be doing - this has got to be the lowest ranked place in the uk.
Visited February 2023
Whitefields Surgery has not yet replied.
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Review titled Refused to examine as no time.
Rated 1 star out of 5
by Maisie - Posted on 26 March 2024
Had few things wrong.told Dr couldn't do three things in ten mins off handedly .told need another app. Given one in month time. As not examined was emergency admission to hospital and urgent operation next day. Drs tapping watches saying your times up mid sentence. Not very caring .twice now I have been put in hospital due to rushing and wrong medication given .not read notes. Was only matter of time I know..I had left this surgery and am finally getting some care .and no watch tapping time restrictions. How rude is that though. More interested in time keeping than patients sadly.
Visited February 2023
Whitefields Surgery has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2023
Rude receptionist. Never leave feeling satisfied. Always feel like I am a hinderednce. I contact the doctors when it's only ever an emergency but I am getting to the point of not bothering. I do have to say there is one nurse who I have spoken to and she is lovely and does her best to help. You will be very lucky if u get to speak to her. Infact she has probably left now
Visited November 2022
Review titled Whitefields Surgery
Replied on 06 January 2023
Dear Patient, Thank you for your feedback. None of our receptionist intend to be rude, but if that’s how you perceived their behaviour I apologise. You should have asked to speak to their supervisor at the time, so it could be addressed immediately. General Practice is not funded to provide an emergency service, so if, as stated you had an emergency, then NHS 111 or 999 would have been the correct service to contact. We have several excellent nurses, so it is difficult to identify which one you have singled out for praise, but thank you very much regardless.
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Review titled Shocking
Rated 1 star out of 5
by Roy - Posted on 22 September 2022
I filled out the doctor link as requested and the receptionist was rude about the fact my request went into their wrong folder apparently. No call back and not expecting to hear back either. Trip to A&E when it worsens, I do really wonder why I have a GP when I’m treated like this.
Visited September 2022
Review titled Whitefields Surgery
Replied on 26 September 2022
Thank you for your feedback and observations. However, the only way for a DoctorLink request to be delivered into the 'wrong' folder, is if it has not been completed fully by the user. If at the end of the process, the user does nots elect 'request an appointment', then the form is incomplete and is not sent through to the Practice to action. Rather than burden A&E we recommend you call NHS111 who will triage your condition and direct you to the most appropriate service.
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Review titled Not happy at all
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2022
Had nothing but problems with this send my meds over at all diffrent times then send wrong amount or they haven't got it or don't send enough I have mental health issue and all this has made it much worse
Visited July 2022
Review titled Whitefields Surgery
Replied on 19 October 2022
Dear Patient. We are sorry that you have encoutered problems when requesting your repeat medications. Please raise this with the reception staff at the time, so we can investigate straight away.
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Review titled Excellent appointment service
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2022
Today I was able to book two appointments for an elderly relative by phone for next week. I have to travel 100 miles. The staff could not have been more helpful. I have always found them incredibly professional. Thank you!
Visited May 2022
Review titled Whitefields Surgery
Replied on 26 September 2022
Thank you for your kind comment; it is always good to receive feedback, especially when it is positive.