White Lodge Medical Practice - Ratings and reviews
Reviews
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Review titled Very disappointed
Rated 1 star out of 5
by Deny - Posted on 27 March 2024
My family and myself have visited a female doctor who was just so rude abrupt and no bed side manner , my grand child of 6 was quiet upset and so were her parents as this female doctor was so so rude and unkind in her manner , my daughter will be taking this further , we are considering seriously of leaving this surgery which is very sad because we have been with white lodge for years , when they were in silver street we never had a problem with appts and rude doctors . Just so sad that it’s come to this ! The receptionist are nice though …
Visited March 2024
White Lodge Medical Practice has not yet replied.
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Review titled So frustrating!
Rated 1 star out of 5
by Denise Deakin - Posted on 20 February 2024
I been with white for 20 years but since they have moved the system has been diabolical. You can’t get through in the phone most of the time even when they say ring back at a certain ! You can’t get appointments urgent or not ! You can’t get through even for test results because they keep stating there closed on the phone until a certain time and when you try again it sates the same message . So how are you supposed to get a new prescription if needed or even tan to your doctor if you’re worried … in occasions I’ve had to revert to paying private which we can’t really afford or telephoning 111 .. I was so excited with this new surgery , but been left bitterly disappointed it’s just been a nightmare since they have moved I’m sorry to say !
Visited February 2024
White Lodge Medical Practice has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Gillian Wilkinson - Posted on 02 February 2024
Needed a new prescription this week after hospital did not give me enough eye drops Popped into the practice, reception staff so helpful. Prescription sent to my local chemist in no time at all, amazing service thank you.
Visited January 2024
White Lodge Medical Practice has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Gillian Wilkinson - Posted on 04 February 2024
I popped into the surgery last Monday, as after having an eye op was running out of medication. The girls on reception were just so helpful. Prescription sorted sent to my local chemist. What more can you ask for. Thank you so much
Visited January 2024
Review titled White Lodge Medical Practice
Replied on 20 February 2024
Dear Ms Wilkinson, Thank you for taking the time to share your positive experience with us! We are delighted to hear that our reception team was able to assist you promptly and efficiently. If you have any more feedback or if there is anything else we can do for you, please feel free to contact us. We appreciate your kind words and are here to support you. Wishing you a smooth recovery from your eye operation. Kind regards, Mr Maciej Karas Practice Manager
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Review titled a1 100% fantastic
Rated 5 stars out of 5
by Jon - Posted on 10 October 2023
I had my COVID booster and flu jab last Saturday and the surgery was extremely busy and I only had to wait 10 minutes before I was seen the doctors attending to all of us are very professional and efficient they did every thing so well I do recommend the surgery to everyone. Also the ladies at reception are so helpful and always have a smile for us and I think that helps us when we come in not feeling very well, it shows a professional approach and you know the ladies Will do all they can to help us.
Visited October 2023
Review titled White Lodge Medical Practice
Replied on 20 February 2024
Dear Jon, Thank you for taking the time to share your experience with us! We were delighted to hear that your COVID booster and flu jab visit went smoothly and that you had a short wait time. Our team strives to provide professional and efficient service to our patients, and your kind words are truly appreciated. It is lovely to know that you find our reception team helpful and welcoming. We believe in offering a caring and supportive environment, and your feedback reinforces that we're on the right track. We value your recommendation and are grateful to have you as part of our practice. Kind regards, Mr Maciej Karas Practice Manager
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Review titled Exceptional
Rated 5 stars out of 5
by Jon Hubbard - Posted on 08 September 2023
I was in there on Monday and had a query about my medication prescription the wonderful reception staff did everything they could to help me sort out the query. They are so professional and friendly and give 110 percent to help they are fantastic people.
Visited September 2023
Review titled White Lodge Medical Practice
Replied on 11 September 2023
Dear Mr Hubbard, Thank you for taking the time to share your positive experience with our reception staff. I am delighted to hear that they were able to assist you effectively with your medication prescription query. Your kind words mean a lot to us, and I will be sure to share your feedback with the team, as it is a great motivator to continue delivering high-quality service to our patients. Kind regards, Maciej Karas Practice Manager
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Review titled efficient and helpful
Rated 5 stars out of 5
by jon hubbard - Posted on 22 September 2023
I was in the practice today with a query on the paperwork for a blood test within two minutes the query was resolved and with a smile they are always polite and helpful and I will always admire the professionalism of all the staff that work there.
Visited September 2023
Review titled White Lodge Medical Practice
Replied on 25 September 2023
Dear Mr Hubbard, Thank you for taking the time to share your positive experience with our practice. We truly appreciate your kind words and are delighted to hear that your query was resolved promptly and with a smile. Your admiration for the professionalism of our staff means a lot to us. We are dedicated to providing excellent care and service to all our patients, and your feedback is a great motivator for our team. Thank you for choosing our practice for your healthcare needs. We look forward to serving you with the same level of care and professionalism in the future. Best regards, Maciej Karas Practice Manager
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Review titled Totally Pointless
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
You cannot get appointments at this practice. Urgent or otherwise. Nothing is ever available. Got all the shop front with the new building but an empty practice that does not see patients unless you are willing to wait a month. Calling is now pointless as you get cut off if you choose options to book appointments or wait on hold at number 30 or something ridiculous from 8am to be told nothing available. I don’t see the point anymore and despite everything I believe in I am now forced to go private or find another GP.
Visited June 2023
White Lodge Medical Practice has not yet replied.
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Review titled Made my day
Rated 5 stars out of 5
by Irene - Posted on 14 June 2023
I felt the doctor was very helpful and all I told her was taken in and thought about .my first thought when I met her was she is very young can she help me. Since my fall last year I have been quite house bound.but now I feel things hopefully will get better I will definitely see her again
Visited June 2023
Review titled White Lodge Medical Practice
Replied on 21 June 2023
Dear Irene, Thank you for your feedback. We're glad the doctor was helpful and attentive to your concerns. We understand your initial hesitation and are pleased that you felt understood. We look forward to seeing you again and working together to improve your well-being. I look forward to seeing you at our next PPG meeting. All the best. Maciej Practice Manager
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Review titled Painful to book an appointment
Rated 2 stars out of 5
by Pej - Posted on 09 May 2023
I am trying to book an appointment in past 2 weeks and it was unsuccessful. I have been asked to call either at 8:00 or 14:00 to book an emergency for same day or none emergency for week after same day. I also was refused to be booked in person at surgery. Today I called at 14:01 and Machine said no appointments are available!! it looks like all the appointments was booked under 1 Minute!! I have been with this surgery for 17 years and never had issue untill they have mooved to new building and it looks like the management system has changed
Visited May 2023
Review titled White Lodge Medical Practice
Replied on 16 May 2023
Dear Pej, Thank you for reaching out to us and providing your feedback regarding your recent experience in trying to book an appointment. As the practice manager, I apologise for any inconvenience or frustration you may have experienced. Your feedback is important to us, and we appreciate you taking the time to share your concerns. I understand that you have been with our surgery for 17 years and have never encountered such issues until our recent move to a new building. Regarding the appointment booking process, I apologise if there was any miscommunication or confusion. We intend to provide the best possible care for our patients, and we strive to accommodate both emergency and non-emergency appointments. The time slots of 8:00 and 14:00 were designated for urgent appointments only. However, it seems that the availability of appointments has been limited, and I understand your frustration in not being able to secure an appointment. The situation you described, with all appointments seemingly booked within a minute, suggests a high demand for our services, which has outpaced our current capacity. We are actively working to address this issue and improve the availability of appointments for our patients. In light of your feedback, I assure you that we are reviewing our appointment booking system and exploring potential solutions to enhance the overall patient experience. We want to regain your trust and ensure that you receive the care you need in a timely manner. I would appreciate the opportunity to discuss your concerns further and gather more details about your experience. This will help us gain a better understanding of the challenges you faced and how we can improve our services moving forward. Please let us know if you would be available for a phone call or an in-person meeting so that we can address your concerns more effectively. You can contact us via our website: https://whitelodgemedicalpractice.nhs.uk/navigator/feedback/ Once again, I sincerely apologise for the inconvenience caused. I want to assure you that we are committed to resolving these issues and providing the level of care you deserve. We value your continued support as our patient and look forward to addressing your concerns promptly. Yours sincerely, Mr Maciej Karas Practice Manager