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Werrington Village Surgery - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Absolutely shocking

    Rated 1 star out of 5

    by Anonymous - Posted on 02 September 2023

    Where to start, refused to see and told to call 999 even though it wasn’t an emergency, discharged from hospital and didn’t read the discharge letter for over 10 days and only then because we needed a repeat prescription and even though I had to phone to ask if meds had been charged I’m then told you can’t order repeat prescriptions over the phone Then because they don’t read discharge letters properly they sent the wrong drugs order to the pharmacy, thankfully the pharmacy are fab and realised so asked me to go through the meds The only reason we stay there is because the pharmacy next door are so good

    Visited July 2023

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    Werrington Village Surgery has not yet replied.

  2. Review titled Never there when you need it

    Rated 1 star out of 5

    by Anonymous - Posted on 25 January 2023

    Unfortunately I've needed to get in touch over the past few months as I have not been well. Every phonecall I make I am in the queue for at least 40 minutes each time. Why can I not book a routine appointment at this surgery? Why do the receptionists never allow me to do so? By 08:01 the appointments are all gone. They just send you to the walk in hospital (it's nurse led and they send you back to the Dr!!!) When I've finally been offered an appointment it's in the next village 5 miles away, 4 days later. I can't remember the last time I saw a GP at my own practice. The phone lines are appalling and this village surgery is unfortunately not fit for purpose anymore, it needs an overhaul. It's a constant battle to actually speak to a receptionist and if you're elderly you won't stand a chance,my next door neighbour said he just suffers now because he hasn't got the energy to stay on the phone that long. Big improvements need to be made here. Why can we not book appointments online like other Dr's surgeries? This practice is letting the village down. What will happen once the new houses are built? How will this surgery cope?

    Visited January 2023

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    Werrington Village Surgery has not yet replied.

  3. Review titled Dr Call backs

    Rated 2 stars out of 5

    by Jacqueline Bradbury - Posted on 09 August 2022

    I contacted the surgery on August 8th 2022 as I needed medication having both my father and brother die in the last 8 weeks in the cruelest of ways which the doctor was aware of ( my father initially) …. I was informed that the doctor would call between 9am and 10 am on the 9th August , I have received no call as of 11.30am I contacted the surgery the receptionist told me that the Doctor had rang me , I made the receptionist aware that I had no missed calls on my phone or messages , as I made sure to carry it with me as I was expecting the call … the receptionist could not tell me when the doctor had called and didn’t seem to be in any rush to expand on anymore info , I asked for a call back later today the receptionist told me this was not possible and to call back the next day ….very very disappointing

    Visited August 2022

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    Werrington Village Surgery has not yet replied.