Wellsbourne Healthcare CIC - Ratings and reviews
Reviews
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Review titled They dont seem bothered
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2024
So firstly the doctor delays my medication by 3 weeks - with the result that now i have actually run out. This was to force me to a review appt- some of us work full time in jobs where we do timesheets and account for every minute of our time - not as easy to just turn up to their convenience; then withholds one medication - still havent got it - and now is only providing 2 weeks and nothing more - although it will take probably til Monday for me to get it and i ran out last week. And after 30 minutes on hold on the phone i cant even make the appointment!
Visited April 2024
Wellsbourne Healthcare CIC has not yet replied.
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Review titled Rude receptionist and incorrect advice
Rated 1 star out of 5
by BryonyP - Posted on 04 April 2023
I attended the practice both yesterday and today. Each time to ask to sign up as a temporary patient, as require some blood tests but am working away from home at present. Upon presenting at the practice yesterday and asking to sign up as a temp patient, I was told instead by a receptionist to go to the Walk In Clinic by the station. The walk-in clinic does not, it turns out, do blood tests. I went again today, and asked again to sign up as a temporary patient. Today's receptionist was rude and abrupt and simply said "it takes more than a day, I can't just do that for you." I am a Registered Nurse, very au fait with the system, and did not expect it to be done within a day. What I did expect was general courtesy and manners. I was told instead to go to the Hove Poly Clinic for bloods, and again sent on my way rather than being allowed to sign up as a temp patient. Much like yesterday this was another wild goose chase as Hove Poly Clinic will only do bloods for people that *are registered with a local GP practice!* In the end I had to call 111 and they eventually advised I got to A&E for bloods, acknowledging that this was inappropriate but I'd been left little other option. I'm very aware of the pressures the NHS is under, but this does not justify being discouraged (against NHS policy) from being able to sign up as a temporary patient, being sent away inappropriately twice with incorrect advice, or simple rudeness.
Visited April 2023
Wellsbourne Healthcare CIC has not yet replied.
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Review titled Felt Cared For Here
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
Had an appointment yesterday and was so pleasantly surprised at how caring and attentive the staff were. Doctor was patient and took time explaining things to me. I can't recommend this place more.
Visited February 2023
Review titled Wellsbourne Healthcare CIC
Replied on 13 February 2023
Hi, I'm pleased to hear that you had a positive experience with Wellsbourne Healthcare this month and thank you for taking the time to leave such kind feedback. Best wishes, Sarah Webb Business Manager
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Review titled Great reception staff
Rated 5 stars out of 5
by Mandy Saunders - Posted on 15 August 2022
Thank you all the reception team for helping me resolve my request. You were all very kind helpful and patient. Nothing I asked was to much trouble. My request was resolved promptly. Thank you
Visited July 2022
Wellsbourne Healthcare CIC has not yet replied.
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Review titled Incredible service and amazing recption staff
Rated 5 stars out of 5
by Janek - Posted on 07 July 2022
It was so heartwarming seeing how reception staff were coping with difficult staffing conditions and an abundance of patients. Many frustrated members of the public airing their concerns to reception staff who supported them and facilitated means to resolve their issues. It can often be a thankless job being the front face of services but reception staff maintained their composure and excelled. Thank you for all you do!
Visited June 2022
Wellsbourne Healthcare CIC has not yet replied.