Waltham Forest Comm & Fam Hth Serv Ltd - Ratings and reviews
Reviews
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Review titled Dangerous
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2023
My GP is amazing but there are serious issues at this surgery. I put in a request for repeat medication last Tuesday. I asked the receptionist if it had been increased to 40 mg, the receptionist said she did not know because she was not medical. So I had no idea if I would be issued the right anount. They were in receipt of a letter authorising the medication to go upto 40mg from the Jane Atkins Wellbeing centre which had been authorised by a psychiatrist. 6 days later I informed the reception I was completely out of medication and that I had been waiting since last Tuesday. Initially the receptionist printed out a prescription for 30mg, and told me I had to wait a couple of days for it. I told her it was the wrong amount and that I needed it today as I had completely run out and I had already put the prescription in last Tuesday .The receptionist told me the in-house pharmacist had to approve the medication increase, and they couldn't do it today and they never issue prescriptios on the day, yet the surgery had been in receipt of the letter to increase the meds to for over two weeks and had done absolutely nothing and I had requested the meds 6 days ago. This surgery were completely at ease with me having to wait another couple of days with no meds despite it not being my fault and giving me the prescription for the wrong amount. This is a dangerous way to treat people with mental health issues who have requested the correct amount of medication in plenty of time. In the end I had to call the Jane Atkins Well being centre and a mental health nurse had to contact them to tell them to issue my prescription at the correct dose.
Visited May 2023
Waltham Forest Comm & Fam Hth Serv Ltd has not yet replied.
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Review titled Seems designed to avoid you speaking to a Doctor
Rated 1 star out of 5
by Mr David Maher - Posted on 02 September 2022
Before Covid the practice was ok but since the pandemic it has become appalling. All their processes seem designed to avoid you speaking to or seeing a Doctor. Rang today and was told it would be 2 weeks before I could have a phone call to see a Doctor about a chest infection!! The Doctor will then decide if they need to see me or not. The reception staff are incredibly rude and unhelpful. The eConsult system is cumbersome and Doctors don't even follow-up in the timeframes that they say. Avoid at all costs.
Visited September 2022
Waltham Forest Comm & Fam Hth Serv Ltd has not yet replied.