Vine Medical Group - Ratings and reviews
Reviews
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Review titled Very good , confident staff
Rated 4 stars out of 5
by BEATA. Byczyk - Posted on 11 May 2024
The nurse was very confident, very good attitude, and polite, able to answer my questions, understand my condition and listening but my appointment was a little late
Visited May 2024
Vine Medical Group has not yet replied.
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Review titled Good Practice
Rated 3 stars out of 5
by Anonymous - Posted on 12 May 2024
My experience with my GP pratice was very smooth. The reception staff are nothing but polite and welcoming and the GP herself was brilliant.
Visited May 2024
Vine Medical Group has not yet replied.
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Review titled Friendly nurse
Rated 3 stars out of 5
by Anonymous - Posted on 09 May 2024
I was seen on time for my blood test by a friendly nurse, she was very efficient and answered my questions
Visited May 2024
Vine Medical Group has not yet replied.
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Review titled Professional and approachable
Rated 5 stars out of 5
by John Pratley - Posted on 09 May 2024
Covid jabs for the wife and I delivered on time and with humour . As always, despite pressures, the surgery and staff deliver. Well done
Visited May 2024
Vine Medical Group has not yet replied.
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Review titled Excellent staff
Rated 4 stars out of 5
by Sharon - Posted on 15 May 2024
The phlebotomist who I saw was incredibly friendly and chatty. I barely even noticed her taking my bloods and actually left the surgery giggling away.
Visited May 2024
Vine Medical Group has not yet replied.
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Review titled Run of the mill
Rated 3 stars out of 5
by Melvyn Banting - Posted on 12 May 2024
I when for my COVID jab at the health centre off Milton Road, the receptionist was very pleasant and booked me in I sat for less than a minute before going into room 2, very nice people had my injection and left. No problems and now covered until the next one. Thank you.
Visited May 2024
Vine Medical Group has not yet replied.
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Review titled Well run surgery
Rated 5 stars out of 5
by Steve - Posted on 09 May 2024
Appointment for blood test was right on time. Super start and very quick results. Given the frequent criticism of the practice this’s was a breath of fresh air.
Visited May 2024
Vine Medical Group has not yet replied.
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Review titled Worst Surgery
Rated 2 stars out of 5
by Karen - Posted on 19 April 2024
Appointment cancelled twice, sent booking link to rebook, rebooted using link. Arrived for appointment to be advised wrong nurse booked(I followed link booking) another appointment made, waited over half an hour to be seen. This was for a simple appointment!! Total waste of time
Visited April 2024
Review titled Vine Medical Group
Replied on 22 April 2024
Dear Karen, I'm so sorry to hear that your appointment was cancelled twice and then you were booked into the wrong nurse. We only cancel clinics if we have no other option, usually the result of unexpected staff absences. Generally, the link to rebook your appointment works well, as patients are able to choose a time and date that suits them. If you'd like us to look into what happened on this occasion please get into contact with the surgery at hiowicb-hsi.vinemedicalgroup@nhs.net Kind Regards, Sarah Assistant Practice Manager Vine Medical Group
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Review titled Pleasantly surprised for once!
Rated 1 star out of 5
by Rachel - Posted on 23 April 2024
Historically I have had negative experiences with Vine medical group and have considered moving my family to a new practice. This has included referral to the wrong hospital department, poor telephone systems, unable to access care when 111 referred my husband to the GP, mix ups and delays with prescription requests. However, my recent experience has given me a glimmer of hope. The new online system seems to work much better and although I had to wait 4 weeks for a routine appointment it was face to face, the sign in system was efficient and easy to use and the doctor was very attentive and thorough. I felt listened to and came out feeling like I knew what my treatment plan was and what action to take if things were not working. Hopefully this is the sign of things changing for the better.
Visited April 2024
Review titled Vine Medical Group
Replied on 23 April 2024
Dear Rachel, Thank you for your honest review. We have been working hard to try and improve access for patients so I'm really pleased to hear that you have seen some improvement. Please do get in touch if you have any feedback for us in the future. Kind Regards, Vine Medical Group
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Review titled Very quick
Rated 4 stars out of 5
by Lin - Posted on 25 April 2024
Went for diabetic blood test in and out within 10 mins great service. Hca very professional and friendly.
Visited April 2024
Review titled Vine Medical Group
Replied on 25 April 2024
Dear Lin, Your feedback is much appreciated. Thank you. Kind Regards, Vine Medical Group