Vida Healthcare - Ratings and reviews
Reviews
-
Review titled Frustrating system
Rated 1 star out of 5
by Helen Hobbs - Posted on 25 March 2024
I need an appointment to speak to a doctor. I reluctantly telephone knowing I will be waiting in the queue. After 30 minutes I am through to an unsympathetic receptionist who states there are no appointments available at all and to try ringing again tomorrow and that “ other practices are available!!!!!!” The system is not fit for purpose, surely there is a better way? I am a retired Addenbrooke’s trained RN, in my opinion the NHS has deteriorated hugely in recent years.I fear people will die because they cannot get the help they need.
Visited March 2024
Review titled Vida Healthcare
Replied on 10 April 2024
We are sorry to hear that you were unhappy with the service that you received and the response that you received is not one that we would expect patients to be given. This has been passed onto our team leaders for action, discussion and learning with the team.
-
Review titled Website
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
When ordering my repeat script, I noticed a different layout. I had to work my way through at least 6 different "pages" before reaching Request Prescriptions. Surely the most import items that patients search for should be very near the top. That is Appointments, Repeat medication, Ask my GP (AccRx GP). It took me a long time to realise what to find this too. Its very frustrating to have to check every new page. Surely the layout needs re-tuning. Its certainly not patient friendly.
Visited February 2024
Review titled Vida Healthcare
Replied on 10 April 2024
Thank you for your feedback. We are continually reviewing and making amendments to the website and will consider your comments at our next review.
-
Review titled newsletter well done
Rated 4 stars out of 5
by Anonymous - Posted on 20 December 2023
do think the newsletter is well done. like the Patchs system. everyone has earnt a good Christmas break. many thanks
Visited December 2023
Review titled Vida Healthcare
Replied on 10 April 2024
thank you for taking to the time to give us this positive feedback. We will ensure that this is shared with the team
-
Review titled Unhappy
Rated 1 star out of 5
by Nyasha - Posted on 28 November 2023
The doctor was very rude and unproffessional. Did not listen to what i was telling her. Quick to dismiss me without giving me solutions. Had to request for some meds . I am not happy at all. Something needs to be done.
Visited November 2023
Review titled Vida Healthcare
Replied on 20 December 2023
We are sorry to hear that your experience at the practice did not meet with your expectations. We would ask that you get in touch with us directly so that we can discuss and investigate your experience and that this can then be shared with the doctor concerned so that learning can be gained and services improved.
-
Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2023
What a complete waste of time. Inefficient, unprofessional, and unsatisfactory. Passed from one person to another with no resolution to the illness. Very frustrating.
Visited September 2023
Review titled Vida Healthcare
Replied on 21 September 2023
We are sorry to hear that you did not find your experience of the practice satisfactory. We would encourage you to contact use directly and speak to our Senior Receptionist or Operations Manager so that we can investigate your experience. We would like to address the needs that you have and take this opportunity for learning and training.
-
Review titled Excellent treatment
Rated 5 stars out of 5
by Keith Wildman - Posted on 23 August 2023
Receptionist very pleasant and helpful. Doctor was great. Took time to explain everything before the treatment. Excellent bedside manner.
Visited August 2023
Review titled Vida Healthcare
Replied on 24 August 2023
Thank you for your positive feedback, this will be shared with the team. We are pleased to hear that your experience over your whole visit was good.
-
Review titled Lovely staff
Rated 5 stars out of 5
by Jane - Posted on 11 May 2023
I visited Gayton Road surgery this morning for a coil change. The staff were lovely and put me at ease straight away. The procedure was quick and straight forward, with minimal discomfort. I was in and out very quickly too. Thank you
Visited May 2023
Review titled Vida Healthcare
Replied on 24 August 2023
Thank you for taking the time to post about your positive experience, this will be shared with the team.
-
Review titled Very Rude Reception Staff
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2023
Although the Doctors themselves seem pretty good, the practice is basically ruined by the very rude lady on reception. Curtsey costs nothing.
Visited January 2023
Review titled Vida Healthcare
Replied on 22 May 2023
We would encourage you to contact the practice directly so that we may learn from your experience and address any training issues.
-
Review titled Cardiac Care leaves a lot to be desired
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2023
The Cardiac specialist nurse refused to speak to me until I had a blood test she had ordered. I wanted to speak to her about the ramifications of the blood test and the changes she wanted to make to my medication. She has absolutely no idea of the meaning of the word “holistic” and just quotes NICE guidelines verbatim.
Visited January 2023
Review titled Vida Healthcare
Replied on 22 May 2023
We are sorry to hear that you are unhappy with the service. We would encourage you to contact the practice directly so that we can investigate your specific concerns and case. It is likely that the blood test was required for the management of your medication.