Vassall Medical Centre - Ratings and reviews
Reviews
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Review titled great practice
Rated 5 stars out of 5
by Edward Cole - Posted on 28 January 2024
i saw a lady doctor on friday for my throat,she gave me good advice as it wasnt as bad as i thought so very happy.I am glad i joined the practice and have been very happy with the service and all staff and doctors always a good experience and i really do appreciate the work you all do huge respect and regards Edward
Visited January 2024
Review titled Vassall Medical Centre
Replied on 31 January 2024
Dear Patient, thank you very much for the positive feedback. We are glad to hear that we were able to provide you with the support and service that met your needs. Your feedback will be shared with the team. Michael Fidalgo IT Manager
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Review titled Whats the point
Rated 3 stars out of 5
by Anonymous - Posted on 27 September 2023
If you cannot get through to anyone, even though you are, 'position number 1 in the queue. Then it is pointless. It makes no odds about any other information if you cannot get through in the first place. It's very frustrating.
Visited September 2023
Review titled Vassall Medical Centre
Replied on 29 September 2023
Dear Patient, I am sorry to hear that the service we offer was not to your satisfaction. In order for us to investigate further please can you provide more details of the date and time of your call. Beera Patel Practice Manager
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Review titled A life saving practice..
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2023
I found myself in a scary situation due to injuries to my legs stopping me going to work, whilst thinking I was not entitled to any type of government benefits because I am self employed. My savings were going down fast paying the rent, bills etc, and the injuries require operating on before I can walk again and return to work. I feared that I would be made homeless with no phone, no means of contact and loosing my life’s belongings. I wrote to my GP for help, he phoned me the next day and guided me In a direction where I managed to get much needed financial help via Citizen Advice. I am eternally grateful to my GP and Vassall Medical Centre.
Visited July 2023
Review titled Vassall Medical Centre
Replied on 29 September 2023
Dear Patient, thank you very much for the positive feedback. Glad to hear that we were able to provide you with the support and service that met your needs. Your feedback will be shared with the team. Beera Patel Practice Manager
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Review titled Vassall Road Practice; there when I’ve needed them most
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2023
Unfortunately since lockdown, I have needed more health support. The Vassall Road Medical Centre have been truly amazing. The team have guided me through each twist and turn, and made sure I was always part of my care plan. Regular appointments were set, to ensure I could check in, to say how I was doing, and there was never a moment I felt I was being a bother. I’ve always felt very comfortable with the team, but these last nine months, they have pulled out all the stops, identifying I was in crisis, and needing specialised help. As far as ‘going above and beyond’, the only thing I can say is, they went even further. The team made sure I was supported through a very difficult time, with multiple external influences having a severe negative effect on my mental health.
Visited January 2023
Review titled Vassall Medical Centre
Replied on 08 September 2023
Dear Patient, Thank you for your positive feedback. We are pleased you feel cared for and that we did everything in our power to support you. I have passed your feedback to everyone at the practice. Regards Michael Fidalgo IT Manager