Valens Medical Partnership - Ratings and reviews
Reviews
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Review titled What is the point
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2024
Have wanted to see a doctor face to face for over 12 months now to discuss several problems but to no avail. Now in my 60s and have been put on 2 life long tablets over the phone which i'm not happy about. I can see that work is been done behind the scenes by my online medical records but face to face contact to discuss my issues and treatment might help put my mind to rest. Getting through to the practice by telephone is an absolute joke so requires a extra trip to surgery to try and book a phone call appointment at the desk if your lucky. Put in my first request on Anima today as no one answering phone so will see how that goes but not holding my breath. Whats gone wrong? Practice has been fine until Valens have taken over and now you cant get an appointment. Doctors themselves have been great in the past when i have seen them but are they now all working from home? Totally lost faith in the practice now and not what i need at my age. Sort yourselves out please.
Visited April 2024
Valens Medical Partnership has not yet replied.
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Review titled absolute waste of time, no wonder people are dying
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
what a joke of a system, had a voice mail and a text from my gp to contact them to make an appointment, no idea why except i had been there few weeks previous about my heart but got told it was all ok, tried phoning and was in a queue for 3 hours to be told i have to do it online , went online there was no possible way to book an appointment except to select a symptom and go through that way, they contacted me back in 2 days to say they have made a phone appointment for me in 2 weeks time about the symptom i reported nothing at all to do with what i had wrote in the notes to them, its just not possible to make an appointment any other way, now im sitting worrying about what they wanted me for. what a stupid system
Visited April 2024
Valens Medical Partnership has not yet replied.
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Review titled Hopeless new system
Rated 3 stars out of 5
by Fossil - Posted on 17 April 2024
I am 85yrs old, have use of a desktop computer, but this is not reliable, so have to ring for appointments. Usually start at 8am and often still waiting 40 minutes later. When finally get an answer, the doctors I am used to--therefore prefer to see--are very rarely available that day! Do they no longer work in surgery every day? Twice recently, have been told my preferred doctors were not in that day, so accepted to see others, but while waiting for my turn in the practice, actually saw one of my chosen doctors come out to call for a patient! Wasn't told they had no appointments available--was told they were not in surgery that day? Totally shabby treatment and this new appointment system is absolutely of no use to the patients--especially the elderly. There was nothing wrong with the way it used to be, when you rang your own surgery, and the receptionist there made your appointment for you--at least you knew you'd actually get an appointment! My worry is, that a lot of vulnerable patients could be put off trying to get appointments, due to all this ridiculous new system--but will anyone listen?
Visited April 2024
Valens Medical Partnership has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
Has always been terrible at answering the phones. New Anima service is even worse, only open till 2pm. Then you get a text message saying you need to log in to get your answer, if it is an appointment with a clinician or Dr, there is no way to contact them if the time is unsuitable or if you have any queries. If you try and ring, you get the same message about 4 times telling you to stop ringing and let the phones be used for more vulnerable people. But on the message you receive with your appointment, you are told to contact the practice if the appointment is unsuitable - How?! Complete waste of Drs times ringing people who just need to be seen, complete waste of adminstration time making appointments that do not need to be made or at times that are unsuitable, such a waste of time and money and resources. There is literally no way to speak to a human being at the Surgery
Visited April 2024
Valens Medical Partnership has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
Have been patients at Brockwell medical centre for many years. My daughter tried to contact the practice today via the online booking which didn’t work. Eventually got through on the phone and the receptionist registered on the system. She explained she was in acute pain with her ankle and couldn’t hardly walk. She has a disabled son who requires a lot of help with daily tasks so could she get some urgent pain relief, she was told her request would be dealt with but it could take a couple of days. Some 3 hours later she received a message to say someone would contact her on Friday as pain relief was not deemed as urgent.She was left in tears. Having read the reviews of Valens there isn’t one that is good. It’s a total disgrace
Visited April 2024
Valens Medical Partnership has not yet replied.
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Review titled Worst service ever - waste of money Anima
Rated 1 star out of 5
by Trevor Potts - Posted on 21 March 2024
Submitted 2 forms on the Tuesday including I am on a immune suppressant drug on one, response.....awaiting review. A reply that both items passed to Pharmacist as don't warrant a GP and would get call Wednesday .Got call Thursday from a lovely Pharmacist who stated due to the drug I am currently on a GP would need to see me and she would update records and send back to practice!!! went to surgery and told I would have to resubmit a form via Anima again to get a GP appt( I had earlier and was told sorry it needs to be assessed yet)! symptom's getting worse difficulty breathing and of course immune suppressant! walked out in disgust and thankfully for 111 as I am about to go for an emergency appt at the hospital!! Valens and Anima aren't worth any funding at all, unhelpful and in my opinion your better off going to any other practice!
Visited March 2024
Valens Medical Partnership has not yet replied.
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Review titled Shame on you
Rated 1 star out of 5
by Adele - Posted on 07 March 2024
Was told by my doctor, call me talk to me. I am here and ready to listen. If you have 35 mins to be kept on hold and then cut off! If you go into a surgery and ask for help to be told the systems are down and can you ring tomorrow? Send emails asking for help then told wait 3 weeks to get an appointment. It's a joke!
Visited March 2024
Valens Medical Partnership has not yet replied.
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Review titled Awful surgery
Rated 1 star out of 5
by Jamie - Posted on 27 March 2024
Needed to see a doctor on Monday on the advice of a pharmacist. Filled in their online form saying I’d get a response within 48 hours. 60 hours later get what looks like an automated response saying my request had been reviewed and to go to a pharmacist. Impossible to get through to them on the phone
Visited March 2024
Valens Medical Partnership has not yet replied.
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Review titled Abysmal practice
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
Multiple surgeries sitting empty whenever you enter; no answer to phone calls, often waiting 40-50mins plus to get an answer. I've been refused to pre-book non-urgent appointments which is ridiculous, the doctor asked me to come back in 2 weeks but due to the useless, 'first one to call in the morning' approach to booking call backs (not even appointments!) it took another 3 days to get an appointment! Been put on meds that required blood test so meds no on repeat, had test 4-5 weeks ago, no feedback, no updated regarding meds, nothing!! Useless practice, more concerned with branding than anything else.
Visited February 2024
Valens Medical Partnership has not yet replied.
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Review titled Disgraceful Service
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
So far today I have spent 2 hours 10 minutes on the telephone trying to speak to someone. after that I was told someone will ring me back sometime today what good is that. I am classed as clinically vulnerable. But that does not seem to make any difference. I ended up in hospital the last time because I got nowhere the last time and I do not wish for that to happen again. Absolutely disgraceful service or lack of. It’s obvious that you do not have your patients care.
Visited February 2024
Valens Medical Partnership has not yet replied.