Upper Tooting Road Medical Centre - Ratings and reviews
Reviews
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Review titled Caring doctors
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
I credit the care and professionalism of the Grafton Medical Practice in Tooting with helping me recover from a recent illness by providing unconditional kindness, support and compassion. I feel very lucky to have the practice and its team of excellent doctors on my doorstep.
Visited November 2023
Upper Tooting Road Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Alban colaco - Posted on 05 December 2023
Very efficient and very helpful.dont have to wait for to long, for an appointment. Doctors nurses,staff, all helpful.
Visited November 2023
Upper Tooting Road Medical Centre has not yet replied.
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Review titled The best GP practice for saving lives
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2023
I am so proud of Grafton Medical Partners and all the staff . I am grateful to your team and wished there was something I can do to tell the top NHS managers to plz plz award this GP practice for being simply the best above all the rest
Visited November 2023
Upper Tooting Road Medical Centre has not yet replied.
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Review titled Amazing Practice
Rated 5 stars out of 5
by Genny Colaco - Posted on 05 December 2023
Top customer service from a wonderful set of staff. They really know what they are doing, and wait times are short
Visited September 2023
Upper Tooting Road Medical Centre has not yet replied.
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Review titled Outstanding
Rated 5 stars out of 5
by Deny Baruch - Posted on 27 June 2023
I could not have wished for a better experience. Sympathetic and attentive listening from GP, followed by effective follow referrals to hospital, chasing up of said referrals, and prompt feedback. Wonderful !
Visited May 2023
Upper Tooting Road Medical Centre has not yet replied.
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Review titled 8 month baby appointment - impossible
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
I have 8 month old daughter and impossible to get an appointment. Was told to call 8am in the morning..I was first in the queue (still took 15mins to answer) and was told no appointments. I asked for any future appointment and was refused as for a baby, I need to call 111 or go a&e Even normal appointments at this gp are 3 weeks in advance. god help us. This day and age where you can't even get a gp to see a baby. sad times
Visited February 2023
Review titled Upper Tooting Road Medical Centre
Replied on 15 May 2023
Dear Anonymous writer I am sorry you feel dissatisfied with the service you received recently. I remember speaking with you on the phone, even though you do not give your name and what you portray is not what transpired. You were given a clear understanding of the situation and sign posted appropriately. Our team work very hard and will continue to offer a high level of care to all our patients. If you would like a fair discussion please call me at the practice. We are however sorry you feel we did not offer you an appointment at the time which was convenient for you. Best wishes Juliana D'Souza Operations Manager
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Review titled After surgery l
Rated 4 stars out of 5
by Anonymous - Posted on 26 September 2023
I had Colorectal Surgery @ St George's Hospital in May 2023. The doctors have been monitoring my post operation surgery and well being of my health conditions. I do appreciate all appointments. Thank You.
Visited February 2023
Upper Tooting Road Medical Centre has not yet replied.
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Review titled It can't be worse
Rated 1 star out of 5
by Anonymous - Posted on 07 September 2022
Hello, I probably haven't found any feedback in my life. However, this is the first time I encounter such NHS workers as Upper Tooting Road Medical Centre. When it comes to my health, I cannot remain silent. I called on Monday and asked for a visit, she asked me when I want and if the same day is suitable, I said that Tuesday is the best for me, she said that's great, I just need to call on Tuesday and they will give me an hour, I did so, but today I was told that the place is no longer available . (The conversation took place at 8:04 a.m.). When I said that I needed it as soon as possible because I no longer have the medicine that I take constantly, they found a place for me only on October 3rd.when I said that I was told to call the same day, she told me that there are no more places, I asked how come there are no more places in 4 minutes, she just tells me "sorry". This means I have to go private GP. I just don't understand why we pay for mandatory health insurance if services are not provided to me when they are vitally important to me? I wasn't even asked how long I've had the medicine for, or if it's been a long time since I've had it. Zero politeness, and I'm really considering moving my whole family to another one GP. I just realized that the health of a person in GP means nothing. it's a pity that I had to choose this GP (to be more precise, I've never been to this GP, ) I wasn't even offered a doctor's consultation after re-appointment, even though they knew that I was constantly taking medication. It's a pity, but I will have to choose another GP, for whom the person's health is important...
Visited September 2022
Review titled Upper Tooting Road Medical Centre
Replied on 22 December 2022
Dear Anonymous Thank you for leaving your feedback. I think I know who you are but am unable to publicly direct my reply to you. We would like to offer appointments to everyone who call in the morning but this is usually dependent on a finite number of appointment slots we usually have, leaving us to triage requests for medication as less important than an unwell child or elderly person. It is always advisable not to leave it to the last date and running out of your medication which then becomes an emergency. Apologies for the inconvenience you experienced, I am happy to be contacted if you encounter any issues in the future. With best wishes. Juliana D'Souza Ops Manager
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Review titled Incredible Practice!
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2022
The staff are so polite and kind, always ready to go above and beyond to try and help with appointment bookings and chasing referrals for me. All of the Doctors are very thorough in their consultations with me, making sure I receive the best care. They are very respectful and professional at all times. A special shout out has to go to the Practice Manager is very attentive too, as you can see that she works very hard and is very knowledgeable on the NHS - she was happy to answer all of my questions.
Visited August 2022
Review titled Upper Tooting Road Medical Centre
Replied on 23 August 2022
Dear Jessica We are very grateful for your wonderful review. Our team work really hard and it is a pleasure to hear you have have a great experience recently. I hope you are feel better now, please remember we are always her if you need further medical assistance. With best wishes. Juliana D'Souza Practice Manager
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Review titled Absolutely appalling service
Rated 1 star out of 5
by Mrs Khmel - Posted on 04 August 2022
Prepare to be an hour and a bit on a call listening to "You are first in the queue" (looks like they all are just having lunch). And then your problem is still not sorted. in and out of the surgery and pharmacy for a week and the doctor still didn't find time to sign the prescription!!
Visited August 2022
Review titled Upper Tooting Road Medical Centre
Replied on 23 August 2022
Dear Mrs Khmel I am very sorry on this occasion there does appear to have been a delay in expediting your prescription, please accept our apologies. With best wishes. Juliana D'Souza Practice Manager