Underwood Surgery - Ratings and reviews
Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Elaine Shaw - Posted on 04 April 2024
A really helpful appointment with the lead practice nurse who combines her depth of professional knowledge and experience with a lovely sense of humour. At a time when the NHS is often criticised for poor service my care was nothing but excellent.
Visited April 2024
Underwood Surgery has not yet replied.
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Review titled A round of applause please
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
Not feeling my best I had to make a trip to the surgery on Monday for an Emergency appointment I felt awful and looked even worse ! However the receptionist that greeted me made my day just a little better ! I’ve seen her on a few occasions and she is Never without a smile she is so polite and cheerful and a real credit to your surgery ! I felt a little review was warranted as these things mean the world to us that have underlying health issues. To be greeted like you are the only patient in the surgery is heartwarming …
Visited January 2023
Underwood Surgery has not yet replied.
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Review titled Mental Health
Rated 3 stars out of 5
by Anonymous - Posted on 16 December 2022
As I write this I am still in slight disbelief over what has happened to me today. I have been struggling in silence with my mental health and had finally made the decision to start talking about it. I rang the Dr 2 weeks ago, perfectly good Dr, very helpful, prescribed some medication and advised making an appointment with the mental health professional who works there on Fridays. Rang up, no appointment for the Friday that week so had to make an appointment for the following Friday a little frustrating but fair enough. Arrived in the surgery today having booked time off work and move things around to come to this appointment. Checked in, sat down and waited. Eventually a receptionist came out and said "are you here to see *persons name*?" To which I said yes. "Oh sorry they're not here today, they're either on annual leave or off sick". Brilliant. 2 points to raise here. 1) if they were on holiday why was I allowed to make the booking? 2) if they were off sick why didn't I get a phone call? When I walked in I was literally the only person in that surgery so they would have had time to call. The receptionist told me to call again in two weeks to make an appointment. Two weeks! Where I could then have to wait another two weeks to actually get that appointment. Meaning that I am likely to be waiting 6 weeks since my initial appointment! Now I like this surgery, I haven't lived in the area long but they have always been great with my partner. However this is just not on. There is a huge mental health crisis in this country. It took me long enough to come to terms with the fact I needed help. I spent the last couple of days mentally preparing myself only for them to essentially go "oh....sorry they're not here". This has not helped my mental health at all. I just want help
Visited December 2022
Review titled Underwood Surgery
Replied on 20 December 2022
We are very sorry to hear about your experiences, but we wonder if you may have contacted the wrong surgery. We do not have mental health workers at Underwood Surgery so there would not have been a clinic here on Friday. In addition, we obtain landline and mobile numbers or email addresses for all our patients when registering which enables us to notify them if a clinic needs to be cancelled. We hope you manage to find the help and support that you need.
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Review titled Wonderful practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2022
I have recently returned to the Underwood surgery, after many years away. I found the experience vastly superior to where I have been. The receptionist's, Pharmacy, Doctor, I had contact with, were so helpful and welcoming. Also a very smart waiting room, and spotlessly clean and well looked after.
Visited November 2022
Review titled Underwood Surgery
Replied on 02 December 2022
Thank you for the positive feedback. We will pass your comments on to the staff. We have recently had an extension built and refurbished our waiting room so we are glad you like that too!
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Review titled I'm so glad I joined this GP Practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2022
I recently registered with this practice and had a first appointment. Friendly and efficient receptionists and highly professional and thorough doctor whom I have total confidence in.
Visited November 2022
Review titled Underwood Surgery
Replied on 02 December 2022
Thank you for letting us know. We're pleased your first impressions are good. We hope we will be able to maintain that standard despite these challenging times for the NHS .
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Review titled Incredibly Helpful
Rated 4 stars out of 5
by Anonymous - Posted on 16 November 2022
I ran out of medication (completely my own fault) and called the same day. There was no wait to speak to a receptionist, who was incredibly helpful, immediately getting me an appointment and a prescription to cover the interim, updating me by text when it was sent. I picked the prescription up 6 hours later at a pharmacy with no problems at all. The best GP surgery I've ever dealt with - what could have been a stressful problem was handled immediately. I really appreciate the quick service and friendliness of the staff member I spoke to, very impressed!
Visited November 2022
Review titled Underwood Surgery
Replied on 02 December 2022
Thank you for letting us know. We're glad we were able to help and we appreciate you getting back to us.
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Review titled Embarrassed
Rated 4 stars out of 5
by Anonymous - Posted on 23 September 2022
I think there needs to be some staff training on respect , not to the patients but to there own members of staff ! I was embarrassed yesterday when a lady on reception who was told to ‘shut up ‘ by another staff member whilst she was helping me ! Unacceptable in a work environment ! Poor Lady was mortified !
Visited September 2022
Review titled Underwood Surgery
Replied on 27 September 2022
Thank you for pointing this out to us. We are sorry you had to experience that, and we will address the issues you raised with the staff.
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Review titled Perfect practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2022
This has been our family practice for 25 years. Every member of staff is always welcoming and helpful. I cannot praise highly enough how professional everyone is, how kind and helpful. The reception staff always try to do all they can for you. The doctors are patient and understanding. The nurses are professional but warm and friendly. I listen to others tell of their experiences trying to get appointments and help with such difficulty at their health centres, and I’m thankful that we have Underwood Health Centre. We’ve even said that if ever we decide to move, it has to be within the areas covered by this health centre!
Visited April 2022
Review titled Underwood Surgery
Replied on 09 June 2022
Thank you for your kind message. We are always really grateful for positive feedback, so thank you for taking the time and trouble to let us know that you are happy with the service we provide.