Trent Vale Medical Practice - Ratings and reviews
Reviews
-
Review titled Thankyou
Rated 4 stars out of 5
by Maureen Stevenson - Posted on 27 April 2024
Thanks to the young Lady receptionist whom I spoke with on T/p last week. My call was disrupted by an incident at my end. She was concerned enough to call me back later in the day. Her small action made me feel valued. Kindness the wonder drug Thankyou
Visited April 2024
Trent Vale Medical Practice has not yet replied.
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
Tried multiple times to get an appointment with the doctor by calling at 8am only to be on hold until half past and then missing the 8am deadline to book an appointment. The system for booking appointments is extremely poor, and I often find the receptionists to be unhelpful and unfriendly. When I have been able to get an appointment, I have to give details to the receptionist about why I need a doctors visit, which is fine as I understand it’s to help myself receive specific care. However, I see the same nurse every time I’m there. They’re extremely helpful but I don’t understand why I have to divulge personal health information to someone who isn’t a healthcare professional especially when I see the same practitioner for different ailments? I would not recommend this GP.
Visited February 2024
Trent Vale Medical Practice has not yet replied.
-
Review titled No Online Consult Available
Rated 3 stars out of 5
by Anonymous - Posted on 02 March 2024
Online Consult for the practice is offline For patients like myself who suffer from mental health issues, this service is really important. I find it almost impossible to use the telephone or to ask someone else to phone on my behalf about potentially personal issues. The Online Consult Service enabled me to have independence and now that the Practice has chosen to remove this service, I'm feeling even more isolated than before
Visited January 2024
Trent Vale Medical Practice has not yet replied.
-
Review titled Awful system
Rated 1 star out of 5
by Matt Eardley - Posted on 13 December 2023
I do not know how helpful the GP's are as it is impossible to see them! You are unable to pre-book appointments for the future as all appointments have to be made on the day at 08.00. I advised the receptionist it is practically impossible to get through on the phone and also difficult to be on the phone in a queue as I am at work. I was advised 'you can queue outside at 08.00'. How can I queue outside if I am at work??
Visited December 2023
Trent Vale Medical Practice has not yet replied.
-
Review titled Outstanding
Rated 5 stars out of 5
by dorothy mcennerney - Posted on 09 January 2023
The doctors and receptionist do a fantastic service, it may take a while to get through but the receptionists are always extremely helpful and polite and have always been able to see or speak to a doctor.Keep up the good work in these difficult times Well Done
Visited December 2022
Review titled Trent Vale Medical Practice
Replied on 09 January 2023
Thank you for your kind words. We really appreciate patient feedback to help us continually improve the service that we offer.
-
Review titled Not very good
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
I started ringing at 0800 and eventually got through at 0827(not a problem)only to be told the only appointment was 1700 at Longton Hall. At this time I hadn't been asked what my problem was.
Visited November 2022
Review titled Trent Vale Medical Practice
Replied on 01 December 2022
I am sorry to read your review. Please contact the Practice Manager if you wish to discuss this futher
-
Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2022
I have been trying to get an appointment now for over a month I call every morning at 8am, engaged, I repeatedly try and when I finally get through at 8 30am No appointments No online booking No pre booking As someone who works full time, it's incredibly hard to arrange an appointment on the day, and can't book a day off as you don't know if you will get in!!! Doctors however can prebook you an appointment and despite telling the receptionist that the doctor wants to see me and offered me to prebook, reception will not! I have some quite worrying medical concerns and I'm not sure when I will get in to see anybody about it
Visited August 2022
Trent Vale Medical Practice has not yet replied.
-
Review titled Do not go to this doctors
Rated 1 star out of 5
by Jen - Posted on 06 September 2022
It would be nice if you can get an appointment. I called to book an appointment for the following week only to be told that I have to ring up every morning to get an appointment. I think that this is shocking, what is wrong with booking appointments in advance to see your doctor!! Have a time slot in the morning say between 10-11 and then in afternoon 2-3 for people who want to ring for a same day appointment and have appointments for the rest of the day! People have to make arrangements with work and child care and think that having to call every day to see if there is an appointment is discussing more than happy to discuss further many thanks
Visited August 2022
Trent Vale Medical Practice has not yet replied.
-
Review titled Unable to make an appointment
Rated 1 star out of 5
by Jennifer Elsmore - Posted on 25 August 2022
I've not actually been to this doctors in the 2 years I have registered. I tried to make an appointment at 8.30am only to be told that there are no appointments that day, to which I said was OK can I make an appointment for a different day. Apparently I can't book an appointment for a few days time as these are all blocked out and would have to call everyday to see if there is an appointment. This is completely unacceptable, what is wrong with booking an appointment for a few days time!! I work so would need to arrange cover which I wouldn't be able to do on the day, so I dread to think if childcare needed to be sorted. I'm shocked by this and only moved to these 2 years ago as my previous doctor ran the surgery into the ground. What is going on with the local GP practice This is 2022 and should be able to make an appointment with my doctor
Visited August 2022
Trent Vale Medical Practice has not yet replied.
-
Review titled needs a good management team
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2022
rang to make appointment with nurse, had 2 appts for same day...why couldnt this be combined. Then, 2 weeks later, was text by surgery to get me back for a further appt , when i attended the appointment details had been covered by the previous appointment. I had also been booked in for a blood pressure appt. All this could have been dine in 1 appt by 1 nurse, why all the coming and going. I work, I cant have all this time off. this is 4 appointments that could have been done in one.
Visited June 2022
Trent Vale Medical Practice has not yet replied.