Thurleigh Road Practice - Ratings and reviews
Reviews
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Review titled Unacceptable
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
The doctors - if your blood pressure can survive the stress of getting an appt - are great. But after 15 years at this practice I feel there’s no option but to leave. navigating their booking system is like being in the Matrix or being gaslighted - they seem to believe they have a system that works but it certainly doesn’t work for patients. This week I have rung three times, been on hold for ever, received texts that are pointless, been online (patient access at 7.30am. and the practice website at 8am as instructed) and reassured I can have a same day appt if I follow the instructions on these sites. But I am still no closer to getting an appt. I am tech literate, I am an intelligent person, but you are kidding yourselves if you think anyone who uses this practice thinks this ‘system’ for getting medical help works in any way. I speak to patients of other surgeries and they can ring or go online, get an appt and see a doctor - they can’t understand the mess at my practice.
Visited April 2023
Thurleigh Road Practice has not yet replied.
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Review titled Don't bother phoning usless you have an hour
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
The automated service is terrible. You wait for 30 - 50 mins before they pick up. And the recorded message send me around the bend "your call is important to us" - well if it was, please pick up. The doctors and nurses are great - once you have made the impossible appointment.
Visited April 2023
Thurleigh Road Practice has not yet replied.
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Review titled Greatly improved service
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2023
New computer system recently installed has made making an appointment amazingly easy. This morning I left a message for blood testing and by 10 am I had collected my forms and this afternoon had bloods taken at St John’s Health Centre. Impressive and hugely improved service for which I am grateful and thankful
Visited March 2023
Thurleigh Road Practice has not yet replied.
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Review titled Recent experiences of Thurleigh Rd Practice.
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
I have always found this practice helpful and efficient. Over the past six months or so I have used them a lot more than before and have been extremely pleased with the services I have received. I have been contacted and seen quickly and treatment plans have been swiftly instigated. I would recommend them. I have also been very impressed with St George's.
Visited March 2023
Thurleigh Road Practice has not yet replied.
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Review titled Greatly improved service
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2023
New computer system recently installed has made making an appointment amazingly easy. This morning I left a message for blood testing and by 10 am I had collected my forms and this afternoon had bloods taken at St John’s Health Centre. Impressive and hugely improved service for which I am grateful and thankful
Visited March 2023
Thurleigh Road Practice has not yet replied.
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Review titled Bad management
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
No follow ups, no possibility to book the same GP even tough they are supposed to be managing your condition. Tel triage appointments are a joke - they book you in for 3 pm and they call you at 10 am so you are most likely to miss their call. When they do that they leave a message to call back to rebook a telephone appointment. The GPs don't seem to be working at all - the list of GPs on their website isn't updated much. Who is the manager of the practice? Where do you complain? I've been their patient for 20 years and so are my parents and my partner. We've never been this disappointed by the poor admin and medical service at this practice.
Visited January 2023
Thurleigh Road Practice has not yet replied.
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Review titled It's the worst GP practice for me so far!
Rated 1 star out of 5
by Niginakhon Absalyamova - Posted on 20 January 2023
There was no live queue When I tried to give a call to book an appointment at 7:30 am, I waited for ages and had no answer Then I went to reception to book an appointment on Monday, and she booked only a phone call for Friday even though I was breathing heavily with difficulties and had a severe chest pain, no empathy at all and the lady at the reception let me suffer until Friday I waited patiently until Friday my phone call appointment which was booked at 3:10 pm with one practitioner lady. She sent me a voicemail at 2:41 pm saying that she tried to call me a couple of times and I need to rebook it. If the appointment has been booked at 3:10 pm I am expecting it at 3:10 pm and not 2:41 pm. And why I'm supposed to do it now? Wait for another 5 days for a phone call, when I need a face-to-face appointment to check what's going on with my chest pain. 20.01.2023 Niginakhon Absalyamova
Visited January 2023
Thurleigh Road Practice has not yet replied.
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Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
I can't describe how bad, slow and unprofessional the administration of this practice is. I have been asking their Patient Services Administrator since 30th November 2022 to complete a "healthcare practitioner’s questionnaire" form for me (standard procedure according to my private health insurance), paid for this service as requested, and still waiting for them to complete my request. Their excuses are: "we lost your original email" (sent twice), "I added a note and we will contact you shortly" (still waiting), and "we are busy; you need to wait.." (still waiting).
Visited November 2022
Thurleigh Road Practice has not yet replied.
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Review titled reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 21 September 2022
While I greatly value the medical professionals; I had very negative experience with the reception staff; very rude and impatient, talking over the patient before I finished to formulate my enquire. Very upsetting and uncomfortable.
Visited September 2022
Thurleigh Road Practice has not yet replied.