Three Villages Medical Practice
Shscc, John Corbett Drive, Amblecote, Stourbridge, DY8 4HZContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Three Villages Medical Practice.
Reviews
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Review titled Very quick response
Rated 5 stars out of 5
by Mark Hill - Posted on 15 May 2024
Blood pressure 198/113 after endoscopy. Staff at hospital told me to get it sorted ASAP. Went to GP, saw a nurse within 20 minutes. Had ECG After consultation with Doctor. Saw Senior Nurse after 1 hour. Put me on Blood Pressure tablets strait away. Fantastic service and thanks to Three Villages.
Visited May 2024
Review titled Three Villages Medical Practice
Replied on 16 May 2024
Dear Mark Hill, Thank you very much for taking your time to leave feedback on the practice, we are glad to hear it has been a positive experience! Your feedback will be shared with the Practice Staff. Three Villages Medical Practice
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Review titled Great service
Rated 5 stars out of 5
by John Fleming - Posted on 21 May 2024
Completed on line form at 8am , had phone call at 08 40 , given appointment for 3 15 the same day, cannot fault the system
Visited May 2024
Review titled Three Villages Medical Practice
Replied on 22 May 2024
Dear John Fleming, Thank you very much for taking your time to leave feedback on the practice, we are glad to hear it has been a positive experience! Your feedback will be shared with the Practice Staff. Three Villages Medical Practice
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Review titled Poor service
Rated 1 star out of 5
by Kevin Stephen Hall - Posted on 16 May 2024
My wife tried to book an appointment this morning. No chance. Very ,very poor system. I tried to send a different review but was not allowed
Visited May 2024
Review titled Three Villages Medical Practice
Replied on 17 May 2024
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. Should you wish to contact the Practice to discuss further, please visit our website. Three Villages Medical Practice
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Review titled Lack of care and service
Rated 2 stars out of 5
by Lee - Posted on 29 April 2024
Poor experience today I have had a call to look into my medication, I had noticed that I have suspected side effects and was told I need to be seen F2F but I would have to call in the morning between 08:00 > 08:30 to book a appointment for this why can this not be done by the practice? Booking appointments is a terrible experience either the site has too many request or you are stuck on hold only to find out there are no appointments..
Visited April 2024
Review titled Three Villages Medical Practice
Replied on 30 April 2024
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. Should you wish to submit a formal complaint, please visit our website to find our complaints policy. Three Villages Medical Practice
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Review titled Appointment system
Rated 2 stars out of 5
by Anonymous - Posted on 10 April 2024
Sadly the practice has suspended what was a great booking system for getting an appointment whereby you filled a form in online and they got back to you, in my experience the same day. Now they are going back to having to phone in first thing in the morning and by the time you get through all the appointments are gone. When I asked the receptionist why they had changed from the very good online system to the outdated phone system she said the form filling system may have suited you but didn’t suit everyone. I don’t understand why the 2 systems can’t run side by side so perhaps anyone who doesn’t like the online procedures could pick up the phone and hold for an hour and the rest of us could spend 1 minute filling in the online form 🤷🏻♀️
Visited April 2024
Review titled Three Villages Medical Practice
Replied on 30 April 2024
Thank you for your feedback. This was a temporary measure whilst we changed our systems over. We thank you for your patience and hope that you are able to arrange a suitable appointment as needed via either platform. Three Villages Medical Practice
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Review titled 55 mins on hold for a 30 second call.
Rated 1 star out of 5
by Doday - Posted on 05 January 2024
Daughter has toncillitis 2 to 3 times a year all we need is a prescription for antibiotics. After waiting 55 mins i was abruptly told to go to russels haul as there is a 2 week waiting list . They couldve put a voice mail message on the answer phone instead of wasting an hour of my time . Why do pay tax ?
Visited January 2024
Review titled Three Villages Medical Practice
Replied on 30 April 2024
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. We have changed our system so that a message is put on the phone lines once all on the day appointments have been taken. Three Villages Medical Practice
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Review titled Appointment
Rated 2 stars out of 5
by PAUL - Posted on 02 February 2024
filled out an online form on the 23rd Jan to request to have a steroid injection in my left knee (already had 4 done before) they sent me an email to say I had a message, sent me to their website and the message said I have a face to face appointment on 5th Feb at 11:45. Had no reminder texts (which they are normally good at sending) so checked the email again today and could no longer read the message I called the reception to check my appointment and after waiting a long time on hold when there were only 3 before me and they said I don't have an appointment booked for Monday and I need to fill in another form at 8:00 Monday! Do you think this is acceptable?
Visited January 2024
Review titled Three Villages Medical Practice
Replied on 30 April 2024
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. Should you wish to submit a formal complaint, please visit our website for our complaints procedure. Three Villages Medical Practice
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Review titled Incompetent
Rated 1 star out of 5
by Heather - Posted on 05 January 2024
I have been repeatedly let down by this surgery and am now looking to move to a new one. One of the more frustrating moments was when a hospital consultant wrote to the gp asking them to prescribe a specific medication- when I rang to chase this up, 2 weeks later the gp had not even bothered to read the letter. Then they refused my medication three times - I am still waiting for important medication three weeks later. Tried ringing for an emergency appointment bang on 8am today, on hold for 40 minutes, no appointments left. You can’t make an enquiry outside surgery hours. You can’t book any kind of routine appointment at all it would seem.
Visited December 2023
Review titled Three Villages Medical Practice
Replied on 30 April 2024
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. We have changed our processes to ensure letters are seen and actioned by the GPs within 2 working days of receipt of the letter. Three Villages Medical Practice
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Review titled Flu Injection
Rated 4 stars out of 5
by Karen Miles - Posted on 07 October 2023
The service at Surgery today was excellent . I received my Injection in a timely, professional,friendly manner. Many thanks to all involved in the smooth running of the clinic.
Visited October 2023
Review titled Three Villages Medical Practice
Replied on 30 April 2024
Thank you very much for taking your time to leave feedback on the practice, we are glad to hear it has been a positive experience! Your feedback will be shared with the Practice Staff. Three Villages Medical Practice
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Review titled Poor communication.
Rated 2 stars out of 5
by Anonymous - Posted on 27 September 2023
My family and I find that the communication with staff is below standard. Upon getting through a very long telephone recording and waiting in a queue which seems to take forever, it is then pot luck as to which staff member you are speaking to. We realise that at times staff members are exceptionally busy, as is everyone else, and sometimes callers may not be pleasant. However, it is up to the staff to remain positive and professional at all times; we are not expecting staff to carry on a call which is abusive, and no one should behave like this, but for the genuinely frustrated caller, a calm, professional attitude can make all the difference. For someone who is having difficulty in expressing the reason they are contacting the surgery by telephone, then staff who sound hurried and not caring can put them off. We are all intelligent enough to realise that there are other people waiting in the telephone queue, but please understand that for some, a little bit of professional patience is all people need. You may be the only person that caller has any conversation with all week, and also, you may not know what other factors the caller is experiencing, so some kind, helpful voice at the end of the phone would be appreciated. Some people do not have access to the internet and so can only use the telephone service. Please let this be a positive service and not put people off reaching out for help.
Visited September 2023
Review titled Three Villages Medical Practice
Replied on 29 September 2023
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. Three Villages Medical Practice