Three Swans Surgery (Three Chequers Medical Practice) - Ratings and reviews
Reviews
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Review titled Inaccessible
Rated 1 star out of 5
by fred - Posted on 08 March 2024
My son has serious mental health problems & due to issues with his old practice in getting face to face appointments he transferred to 3 swans last year. Since joining he has not seen a doctor nor had a medication review. Worse you can not get a routine doctors appointment anymore (apparently this requires ,quote "a mind set change") & even when phoning just after 8am you are told "dont thnk we have any appointments today". Big mistake moving to this surgery! How are they gettinmg away with this ?
Visited March 2024
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.
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Review titled Poor appointment arrangements
Rated 2 stars out of 5
by Matthew Johnson - Posted on 21 February 2024
My 96 year old mother attended the surgery to make an appointment to see a Dr. She has had recurring malignant melanoma on her face and was worried about a new mark appearing. She wasn't allowed to make an appointment but was told to phone or book online. To illustrate just how idiotic this is.... As a child she remembers the glow in the sky when Crystal palace blazed, as a teenager she lived through the London blitz, she has seen five monarchs on the throne. She was over 70 when personal computers became a rare addition to people's homes. She is not senile or stupid but she is quite deaf and can only deal with perfunctory chats on the phone. She's blocked from seeing a Dr due to her age. As a further insult to her independence she has to ask my wife and I to make the appointment for her, which is difficult enough. There should be some flexibility it allowing old people who cannot use computers or the phone to simply make an appointment. It's not good enough!
Visited February 2024
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Sandra Johnson - Posted on 28 December 2023
A positive post about doctors appointments and the NHS as we are always quick to complain about them. Big shout out to 3 Chequers Medical practice and NHS. Booked a triage appointment on line easily at 8a.m yesterday, ( thought it would be hard as they had been closed for 4 days) lovely doc phoned me at 10 a.m, got a face to face appointment at 12.30. Referred for X-ray . Had a phone call at 3pm to say I can have X-ray app 12.30 today. This was not an urgent appointment , just something that had been bothering me and I wanted sorting but had been putting off.
Visited December 2023
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.
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Review titled Terrible access to GPs and appointments
Rated 1 star out of 5
by Stuart - Posted on 27 October 2023
Over the past couple of years I've dealt with this surgery more and more. Both my parents (late 70s) have found the appointments system impossible to navigate. There are complicated rules about when you can phone to get an appointment. The queuing system options seem designed to make you think 'perhaps I shouldn't bother them with this'. You usually need to be on hold for twenty minutes. At many points in the queue, the recording plays ambient background noise that sounds like someone's picked up the phone but they can't hear you (you end up saying 'Hello? Hello? Hello?'). When you finally get through to a receptionist it seems to be their job to obstruct your access to a GP. It's as if the surgery is operating a cynical Squid Game for pensioners where only the lucky ones will make it through the obstacles in time to get the health care they need.
Visited October 2023
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.
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Review titled genuine concerns
Rated 3 stars out of 5
by Paul Daniel - Posted on 11 October 2023
I just wanted to raise an issue from my experience today. This is not a complaint as I know fully well what this government has done to our public services (having worked in both Health and Education for 40 years.) However, it is a genuine concern. Around 11.15, I tried calling the practice to book a phone appointment with a GP. I eventually got through at 11.40. I was told by the receptionist that all bookings for the morning were full so I would need to call back at 12 for an afternoon appointment. This I did on the dot at 12 - only to be told by the automated message that I was 31 in the queue. I eventually got through to the receptionist at 12.21 - only to be told that all appointments for the afternoon had gone. On both occasions, the receptionist was helpful and apologetic. However, is this good enough? I am needing to see a GP because of pain in my right arm. I have been experiencing this for weeks and it has now become debilitating. I am really concerned that our practice has become so stretched and under resourced. I will try again tomorrow morning but am genuinely worried that I won't be seen any time soon. Yours faithfully, Paul Daniel.
Visited October 2023
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by RosemarySherwood - Posted on 27 September 2023
i phoned the practice in the morning,was phoned back very quickly & given an appointment at the hot hub, that day . I was seen by a very friendly & efficient Dr who then gave me a prescription which he sent to the pharmacy , i picked it up & within 10 minutes was on my way home. very good experience thank you to all concerned.
Visited September 2023
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.
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Review titled Could not be better.
Rated 5 stars out of 5
by William Martin - Posted on 28 July 2023
Little wait for appointment. Little wait at appointment . Dealt with efficiently and in a friendly manner. Both by Reception and nurse. Excellent.
Visited July 2023
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.
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Review titled Brilliant Doctor
Rated 5 stars out of 5
by Denny Grigg - Posted on 06 June 2023
Dr was very friendly and approachable and offered follow up help as necessary. Which was much appreciated.
Visited June 2023
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.
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Review titled Do not recommend
Rated 1 star out of 5
by Stephen Gregory - Posted on 19 April 2023
I would not recommend this practice. Patients cannot get through the receptionists. I was asked to call a specific doctor, who is dealing with my case, but whenever I tried to call, receptionists said I could not speak to the doctor who had asked me to call. Very frustrating, no wonder I have very high blood pressure!
Visited April 2023
Three Swans Surgery (Three Chequers Medical Practice) has not yet replied.