The Willow Group - Stoke Road Medical Centre - Ratings and reviews
Reviews
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Review titled Unfit for service
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
I have a kidney transplant and one of the medications I take as a side effects where it damages your skin, making you more susceptible to skin cancer. Every year I’m referred by the renal department at the hospital to the dermatologist to make sure that my skin is healthy. I recently moved to the Willowgroup who are refusing to refer me to the dermatologist. I don’t understand why this GP feels that they should keep gatekeep one specialist department from sending me to another specialist department. It’s organisations like this that are killing the NHS.
Visited March 2024
Review titled The Willow Group - Stoke Road Medical Centre
Replied on 19 March 2024
Dear Patient, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. Again we are sorry that you are unhappy with the service provided. I hope that you do make contact with our team to enable us to look into your concern further. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled On line consulting
Rated 3 stars out of 5
by Anonymous - Posted on 29 November 2023
I asked to see a doctor on the 14/08/23 on line. They took 3 or 4 days to get back to me, saying that they have referred me to musculoskeletal and I would here from them within 3 weeks. I have asked over the last 3 months on many occasions trying to find out what is happening. Only to be told they will be in touch. I find out today that musculoskeletal is the new name for physical therapy. Who by chance discharged me 6 years ago in 2016 saying there was nothing they could do for me. So no wounder they have never bothered to get back to me. I have just spent over an hour trying to sort this out on the NHS app. I couldn't get anything done just keep sending me round in circles. Went back to the surgery, only to be told that I need to use the willow group website. Who knew as I didn't. Luckily the receptionist got me into the office to sort it out and I am now waiting for a phone call but I am not holding my breath on getting that anytime soon. Very disappointed with this service.
Visited November 2023
Review titled The Willow Group - Stoke Road Medical Centre
Replied on 08 December 2023
Dear Sir/Madam, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. We are sorry that you are unhappy with the service provided and hope you feel that we do recognise how frustrating and upsetting this can be for our patients. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Useless
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2023
Did a on line consultation and was informed this would be in 8/9 weeks. Had a faced to face appointment 9 weeks later and inform by the doctor this was to long. Done a follow up about same problem and was in formed that I would get a on line consultation in 1/2 weeks
Visited September 2023
Review titled The Willow Group - Stoke Road Medical Centre
Replied on 15 December 2023
Dear Sir/Madam, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. As a practice, we too find it unacceptable that on occasion patients are having to wait to see a GP for a routine appointment. There is increasingly widespread recognition that General Practice is under huge strain. The Department of Health is now admitting that there are serious problems with GP recruitment. Independent organisations agree that GP workload is spiralling out of control. Over the last couple of years General Practice has become far more challenging, with rising workload, a population with more complex health needs and greater demand for access. The aging population has increased workload in primary care, because elderly patients often have complex health needs. But almost every patient is more complicated to manage. It cannot be extended without investment in more doctors and nurses. We do offer our SDAS for on the day issues. All I can do is apologise and reassure you that we are constantly looking at ways to improve our routine appointment system. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. We are sorry that you are unhappy with the service provided and hope you feel that we do recognise how frustrating and upsetting this can be for our patients. I hope I have gone some way to reassure you that we are aware and are constantly looking for solutions to it. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Absolute disgrace
Rated 1 star out of 5
by Lee Mc - Posted on 18 August 2023
Rushed into hospital last week due to extreme tummy cramps and unable to eat, told to follow on with gp, then get a text to say I will get appointment in next 6-7 weeks. I’m now about to hit two weeks without eating solid foods and lost 2 stone in weight, but they don’t consider it a priority When it was just gosport medical centre, they cared, willow group do not care
Visited August 2023
Review titled The Willow Group - Stoke Road Medical Centre
Replied on 21 August 2023
Dear Lee Mc, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. We are sorry that you are unhappy with the service provided. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Not great!
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
Merged from Gosport Medical Centre. Read the reviews on Willow unfortunately they were right. The doctor did not listen they doubted the severity of my symptoms. I am from a medical background so I understand when I am being dismissed.
Visited June 2023
Review titled The Willow Group - Stoke Road Medical Centre
Replied on 07 July 2023
Dear Patient, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. We are sorry that you are unhappy with the service provided. Yours sincerely, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Looking to move
Rated 1 star out of 5
by John Williams - Posted on 23 May 2023
Having been with Gosport medical center I had no problems but with the willow group I requested two prescriptions and both cancelled by the pharmacy as not received them I called the willow group to be told it takes a week to obtain the medication so i explained the wife needs medication urgently but told come into the surgery to obtain information but cant order it so I would have to email my request. I'm now looking at moving away so I can join a better surgery
Visited May 2023
Review titled The Willow Group - Stoke Road Medical Centre
Replied on 26 May 2023
Dear John Williams, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. We are sorry that you are unhappy with the service provided. Yours sincerely, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Positive experience
Rated 5 stars out of 5
by Denise Wilkins - Posted on 11 January 2023
On Monday 9th Jan I woke to find a lump in my neck. From the initial call to receptionist, to the clinician call followed by a visit to the nurse and doctor on the 10th Jan I can not praise the team highly enough for their support and swift actions. I'm now awaiting blood test results which will determine the route I'm taken down however the reassurance form all your teams was exceptional and can only thank everyone involved
Visited January 2023
Review titled The Willow Group - Stoke Road Medical Centre
Replied on 12 January 2023
Dear Ms Wilkins, Thank you so much for your wonderful feedback. This will be shared with the team. Yours faithfully, Kevarnna Langridge Patient Experience Manager
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Review titled Excellent E consult
Rated 4 stars out of 5
by Maureen Williams - Posted on 02 December 2022
On three occasions this week I have contacted the Willow Group for urgent advice and treatment. The E consult system is fairly lengthy but very straightforward. On each occasion the receptionists and nurses have been exemplary. I have been given good advice and prescriptions have been forwarded promptly to my pharmacy. On one occasion I had a longish wait for the phone to be answered but otherwise an outstanding service.
Visited December 2022
Review titled The Willow Group - Stoke Road Medical Centre
Replied on 05 December 2022
Dear Maureen Williams, Thank you so much for your wonderful feedback. Your comments will be shared with the team. Yours sincerely Kevarnna Langridge Patient Experience Manager
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Review titled Excellent service.
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2022
Completed an online consultation Thursday evening. I was phoned Friday morning and saw a really pleasant Doctor Friday afternoon. Never have a problem with the repeat prescription service and the staff are very helpful.
Visited October 2022
Review titled The Willow Group - Stoke Road Medical Centre
Replied on 11 October 2022
Dear Sir/Madam, Thank you so much for your wonderful comments. These will be shared with the team. Yours sincerely Kevarnna Langridge Governance Lead
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Review titled Huge improvement
Rated 5 stars out of 5
by Maureen Williams - Posted on 06 June 2022
Submitted an E-consult and was phoned by a doctor within an hour. The female doctor was helpful, reassuring and extremely pleasant. I couldn’t ask for a better service.
Visited May 2022
Review titled The Willow Group - Stoke Road Medical Centre
Replied on 07 June 2022
Dear Maureen Williams, Thank you so much for your wonderful comments. This will be shared with the whole team. Kind regards, Kevarnna Langridge Patient Experience Manager.