The Warren Practice - Ratings and reviews
Reviews
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Review titled Unhelpful reception staff
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
Visited the surgery to see another professional and asked at the surgery desk if an appointment could be made as I was having health issues with new medications and had been very unwell. Had been given a phone consultation in 6 weeks time I asked if I could see a doctor and was told no, to go away and ring the surgery to make an appointment Reception staff fail to recognise not all people can use electronic devices to complete a patches form The reception staff refused to make an appointment and made the experience awful No one answers the phone at the warrens I did ring, I was in the queue, I was 5th in the queue for 40 minutes I gave up in the end. This is why the A&E departments are full of patients who should be getting seen and treated by their GP surgery. 6 week wait for a medication review for a medication which is making me unwell and even the pharmacist said I need to see the GP to get the diabetic tablets reviewed But try getting the receptionists to assist, they refuse to make appointments and just kept saying ring the surgery it use patches to make an appointment
Visited March 2024
The Warren Practice has not yet replied.
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Review titled Very helpful and caring practice
Rated 5 stars out of 5
by Sian - Posted on 05 December 2023
Since covid my health has got worse and I'm back and fourth to the practice with regular appointments. Everyone is so nice starting with the receptionists they are so helpful, the doctors, nurse, phlebotomy nurse, paramedic, dietitian. Just everyone is always nice to me when I visit and it made me want to join the NHS and give back for all the help I receive, and I have done that and I'm enjoying working for the NHS as it's so rewarding. They do their best in difficult jobs especially the receptionists who are all lovely and create a nice working atmosphere which makes you feel welcome. I'm very happy with this practice and would ignore all the negatives. And just think for a moment would you be able to do their jobs? If the answer is no then appreciate what they do for us patients!
Visited November 2023
The Warren Practice has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by PAC - Posted on 17 November 2023
I did a request on patches this week were I was able to discuss my symptoms, my request was followed up the same evening and I had a GP appointment the following day. I saw a GP who listened and had an excellent bedside manner, tests were ordered and I was advised to contact the surgery if my symptoms worsened. I am not a regular visitor to the surgery but when needed I have always found the Doctors and nurses to be kind considerate and caring. I think that Patches is an excellent systems rather than waiting for a telephone appointment. I could not wish for better care or attention at the Warrens Medical Centre.
Visited November 2023
The Warren Practice has not yet replied.
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Review titled Disgraceful service
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
Absolutely everttine you call this surgery its the same,they keep you waiting for 30mins ,on many occasions ive had to give up after 35mins ! Its disgraceful service!!!! Your in a queing system and you could be number one and be waiting dor 15mins !!!! Its gets absolutely crazy
Visited July 2023
The Warren Practice has not yet replied.
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Review titled Superb care from all concerned at The Warrens.
Rated 5 stars out of 5
by Rob Jones - Posted on 24 August 2023
Many thanks to the Practice Sister and subsequent GP. I requested a PSA test as part of my 6 month review. GP contacted me within couple of days and referred me to Urology for investigation. Confirmed prostate cancer. I have now completed 20 radiotherapy sessions and am awaiting final appointment with my consultant. Thank you so much everyone, you all may have saved my life.
Visited February 2023
The Warren Practice has not yet replied.
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Review titled Travel vaccinations
Rated 2 stars out of 5
by Anonymous - Posted on 16 January 2023
I’ve just enquired about having hepatitis A and thyphoid vaccination prior to foreign travel but I’ve been told that the practice does not offer travel vaccinations and that I have to go to the Liverpool School of Tropical Medicine. This is inconvenient and there is a charge for this. I’m surprised as these vaccinations quote the bma “ These vaccinations must be given as part of nhs provision through gms services, and no fee can be charged to a registered patient”. I can’t include the weblink but article was only updated 09.11.22. I know other surgeries provide this service so I’m really disappointed that The Warrens don’t provide this service!
Visited January 2023
The Warren Practice has not yet replied.
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Review titled Frustrating
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2022
Impossible to get through on the phone at any time of the day. Unless u have a whole day to waste sitting a dialling repeatedly. Understand they will be busy first thing in the morning. But now it is the same whatever time you ring
Visited September 2022
The Warren Practice has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2022
I have been attending this practice for over 35 years now and this centre still remains the same - Appauling ... i have been calling the surgery to book an appointment for bloods for over a week, no answer as per usual, i have spent the last 11 mins on the phone on hold awaiting the call to be answered. There has been numerous times i have stayed on hold whilst i have driven to the surgery to find the receptionists ignoring the phones ringing. If i could find another surgery to go to that had available space i would. avoid at your own peril .
Visited August 2022
The Warren Practice has not yet replied.