The Unicity Medical Centre
159-161 Commercial Road, Portsmouth, PO1 1EAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
Timely and efficient use of resources. I called at 09:30, phone appointment at 10:30 and face to face an hour later. Well organised when I arrived and friendly and professional assessment at the practice. Couldn’t be more impressed.
Visited October 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 23 October 2023
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
Very well organised and prepared. In and out almost in time to avoid a car parking fee at the extortionate Cascades car park!
Visited October 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 23 October 2023
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we are well organised and prepared. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
Thorough check-up, listened to what I had to say, actioned request and treated me with dignity and respect throughout. The appointment was positive, as was the attitude of the clinician.
Visited October 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 23 October 2023
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Bernard S - Posted on 21 September 2023
The friendly receptionist as soon as you walk in the door. The cleanliness of the whole place it gives a lovely atmosphere and last but not least is the care that is second to none by the doctors and nurses that I have seen.
Visited September 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 23 October 2023
Dear Bernard, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Provided by Working Feedback
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 21 September 2023
I received a phone call at 9:30am 3 weeks after an econsult - while I was at work - and couldn’t answer. I then had a text saying if I wasn’t going to answer I’d have to make another appointment for a phone consultation. I’ve struggled to find a time to even do an econsult because they’re hardly ever available.
Visited September 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 25 September 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are having difficulties with booking appointments and taking telephone consultations due to work commitments. Our e-consult service is currently available Monday- Friday from 6.30am-8.30am and our phone lines are open 8am-12pm, then 2pm- 6.30pm to rebook your appointment. We do offer Saturday clinics with GP's as well. Please call us so that we can help you to resolve this issue or if you would like to discuss this further. Your feedback will be passed onto the Management Team Many thanks, Sam, Digital and Transformation Support Officer
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 21 September 2023
The doctor himself was very helpful however he said he would come back with what I requested a few days later and I’ve heard nothing from the doctors so will need to chase it
Visited September 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 25 September 2023
Dear Patient, Thank you for your feedback. I am glad that you found our doctor to be helpful and we apologise that you have not heard back from them. Please call us to discuss this so that we can help you to chase your request. Many thanks, Sam, Digital and Transformation Support Officer
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 22 September 2023
The GP was able to confirm that the medication was working as hoped. All without me needing to attend the surgery. The appointment was convenient and took less time than it would to walk from the reception desk to the doctor's office.
Visited September 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 23 October 2023
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you a convenient service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Victoria H - Posted on 21 September 2023
All drs and reception ladies are excellent .they are always very kind and helpful .best im glad i changed to unicity drs surgery gold stars to everyone with my thanks
Visited September 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 23 October 2023
Dear Victoria, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Provided by Working Feedback
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 21 September 2023
The staff are so professional and efficient but really personable and kind as well. The only feedback I have is that the new way of having to go in for 1 thing at a time is annoying, I had to take 4 separate appointments to get everything sorted instead of having a slightly longer slot twice, like you have previously facilitated, which was so much more efficient for all and less costly. The things were all connected to 1 medical instance. I appreciate that it may seem easier to have it all divided into clinics, but in the grand scheme of things if this is too rigid it is poor time management for all and now, being on the high street means it costs more to get to you on public transport/ car parking. It would be interesting to know if it increases the chance of people being no shows, I was debating not attending my regular screening because I was reluctant to go all the way back in for something so minor and quick when i had already been in so many times recently.
Visited September 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 27 December 2023
Dear Patient, Thank you for your feedback. Please contact us directly if you would like to discuss this further. Many thanks, Uni-City Medical Centre
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Review titled My experience
Rated 5 stars out of 5
by Anwar - Posted on 22 September 2023
We were 15 mins late because we got lost on the way. The nurse still accommodated us and went out of her way to give the time we needed even though it was quite late (4.30)
Visited September 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 23 October 2023
Dear Anwar, Thank you very much for your lovely feedback. It is great to hear that we could accommodate you on this occasion. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Provided by Working Feedback