The Spitalfields Practice - Ratings and reviews
Reviews
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Review titled Worst service ever
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
Front desk staff are so rude very unprofessional.Even time you call appointment for your 5 years old baby they said you call 111 or go to emergency. This GP practice should be shutdown soon
Visited May 2023
The Spitalfields Practice has not yet replied.
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Review titled such a battle to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2023
Such a battle to get an appointment. 1) when calling to book an appointment there are never any available even if you say you can wait 3-4 weeks as it isn't urgent. > the receptionist then advised to call back at 8:45am the next day to ask for an emergency appointment, even though it is not an emergency, but this is the only way to get an appointment 2) calling at 8:45am to get an emergency appointment. * Calling at 8:44am: "sorry the surgery isn't open yet, please call back during opening hours". * Calling at 8:45am on the dot: "you're now 48 on the queue". After being 33 minutes on hold and being from 48 to 9 on the queue the call hangs up. * I called back straight away, and the Receptionist answered after being on hold this time for "only" 15 minutes. The Receptionist says, "sorry no emergency available as they've all been given, call back tomorrow morning". But I've been calling the practice for 3 days at 8:45am and every day is the same. When complaining about it the Receptionist says got to the A&E department > this is extremely unethical as my medical issues are not urgent, no wonder the A&E is always full as most surgery do not give any appointments. Other advice by the Receptionist calls 111. I do call 111 but their advice is call your doctor. This was the same scenario before the Pandemic but has gone so much worst since. The practice needs an auditor to come & review. Additionally, doctors are always either on annual leave or they’re sick. Furthermore, the whole practice isn't tidy, so many posters displayed they don't make sense anymore, they just look like advertisements instead of medical poster. There is a tablet to book your arrival (at least pre-Pandemic) and 9 times out of 10 it was not working, so you had to wait so long at the reception. Receptionists are not very friendly either (some are luckily). However, if miraculously, you do see a doctor, there are mostly very polite and nice - well that was pre-Pandemic as since I never manage to see any. The face-to-face consultation barely last 5 minutes, this includes research on google, taking the tension and writing prescription. So can't call that a consultation. The phone consultation that I finally had after calling for 3 days in a row was equally from a very nice and polite GP but that lasting barely 5 minutes, I didn't have time to list all my symptoms, so she let me talk and the whole call lasted 12 minutes, including the explanation of the medicine she was giving me as these were new to me. Do not register there. I'm trying to find a new surgery but, in my area, they aren't taking new patients.
Visited March 2023
The Spitalfields Practice has not yet replied.
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Review titled Caring Doctor and great pratice
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
This was my first time at this practice. True it took a while to be able to book a phone appointment initially, which then got cancelled last minute. But when I finally got to speak with a Doctor she was very caring and took my (minor) issue very seriously. She was able to see me face-to-face the same day and prescribed some more tests to make sure everything is OK. I honestly expected my issue to be brushed off as "stress" but it was great to see that it was taken even more seriously than I personally did! So far a great experience and really recommended. Thank you!
Visited January 2023
Review titled The Spitalfields Practice
Replied on 06 April 2023
Thank you for taking the time to give us your feedback. We are sorry to hear that it took a while to book an appointment and then it was cancelled. It is pleasing to hear that when you were seen by your GP that you were taken seriously and with the upmost care. The GPs and staff work hard to put the patients best interests first and appreciate knowing when patients feel they are doing a good job. Thank you!
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Review titled Abmost nothing to recommend it.
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2023
I have over many years lived in five different countries including developing nations and this has to be by far the worst medicaI clinic (and more generally the worst system) I have experienced. The front desk is diabolical to the extent that one wonders if the people manning it have to pass a 'little dictator' test to get a job. I have never seen a reception staff member smile or show any sense of empathy. I have seen them refer people 111. I have had two previous practices in the Uk and none have been particularly good but this one excells. Getting an appointment is almost impossible, and when you get one it is on the telephone. I had a previous practice that had a telephone service - you could book a call to a doctor if you had a question about an existing condition - questions about dosages, side effects of new medicine or changes in a condition - matters that didn't need face to face discussion but not telephone appointments. I recently waited a month for a telephone appointment. On one occasions I rang up with serious symptoms of an illness and was told to call 111. I knew that 111 would refer me to a & e so went directly there - instead of a five minute walk to the practice, it was a bus trip to a & e for an illness, though serious, could have been dealt with at the clinic. And mistakes with prescribing - I won't discuss them here - but they can be quite dire. Periods left without medication because apparently nobody reads existing medical records. The doctor I have occasionally got to see, is quite pleasant, but by the time I get to see them I have usually got a diagnosis to give them. All I need is the appropriate medication and these days I research that before I go too. I find this limited 8am to 6pm on weekdays service ridiculous. I am came from a system where the standard opening times for clinics 7am until 8pm, as well as a Saturday clinic. In addition there were walk-in 24 hour clinics that were free to all. That seems to be the norm with most comparable western countries, all of whom have national health services although Brits seem to think the Uk Nhs is only one. And there is no after hours service either. It's 111 or a & e - no wonder a & e is overused. I do not know whether this clinic is so poor because it is a reflection of the entire system, but it has major issues and is most certainly in need of an administrative shake-up and some change of attitude. And perhaps some decent staff training for the frontline staff.
Visited December 2022
The Spitalfields Practice has not yet replied.
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
The doctors are diagnosing patients without a face to face appointment. All they offer is telephone consultation. You’re told to call at 8:45am if you want an appointment but once you’ve called your left holding behind 40+ patients. Once your call is answered your told no appointments are available. This practice has gone worse since the pandemic. The practice I believe needs an auditor to come & review. Doctors are always either on annual leave or they’re sick. They’ll instead refer you to go A&E or call NHS 111.
Visited November 2022
Review titled The Spitalfields Practice
Replied on 23 June 2023
Dear Patient, Thank you for your feedback. We are sorry to hear of the difficulties you encountered trying to book an appointment. We offer appointments to patients at the reception front desk and patients can telephone the surgery at 8.45am – 6.30pm Monday to Friday, to book an appointment. When a GP appointment is offered to you, you will be asked if you would like a face to face appointment or a telephone appointment. We are advising patients to book appointments online, please ask at reception for further details on how to register or you can download the NHS app. Did you know you can also consult our GPs online and you will get a response back from the GP by the end of the next working day? Visit https://thespitalfieldspractice.nhs.uk. If you would like to discuss your complaint further please do not hesitate to get in contact with our Practice Manager.
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Review titled Worst GP surgery ever
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2022
Fail to send my repeat prescription to my pharmacy every month. When pertained the medication in the first place I wasn’t seen in person and I had to ask what dosage they were putting me on. Lack of information. Receptionist is rude. Had a telephone conversation with someone while talking to me at the same time. When I was advised by 111 to ask them for a telephone assessment, they couldn’t care less and just told me they had nothing available. I was scarily Ill. I have asthma and anxiety and depression. Not once was nay treatment offered to me. I feel scared to even belong to this practice for my own health. After reading previous reviews I’m concerned that this place is even still open.
Visited October 2022
Review titled The Spitalfields Practice
Replied on 23 June 2023
Dear Patient, Thank you for taking the time to post your feedback. We are very sorry to hear that your experience with us was not up to your expected standard and we would like the opportunity to investigate the matter you have raised in more detail so that we can give you a full response. Please contact the Practice Manager so that we can get a clearer understanding of what happened. We apologise for any distress that may have been caused.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2022
I request my repeat prescription from my local pharmacy. This is some 2/300 yards from my home. I am seventy years old and find it difficult to walk far. For the umpteenth time this surgery has failed to send the script to the pharmacy and I have to go and collect it from the surgery. I find the service very poor.
Visited August 2022
Review titled The Spitalfields Practice
Replied on 04 October 2022
Dear Patient, thank you for your feedback. We are sorry about your experience, please can you contact the surgery and speak to the Practice Manager with the specifics of your complaint.
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Review titled Chaotic practice
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2022
I attended for a scan not as a patient on their books and I observed the following; unfriendly receptionist, deeply untidy everywhere, signage that made no sense. The place seemed really neglected and whilst the scan practitioner was pleasant, I was distracted by the sheer mess of the place. A good manager is needed at The Spitalfields Practice.
Visited May 2022
Review titled The Spitalfields Practice
Replied on 24 June 2022
Dear Anonymous, Thank you for taking the time to provide the Practice with your feedback regarding the Premises. We are sorry that you felt the Premises is neglected and you were distracted by the mess. We have not had any complaints about this from other users of the building. However, as a result of your comment we have increased the frequency of the number of times a day a member of the team checks the waiting areas to make sure they are tidy.