The Royton & Crompton Family Practice - Ratings and reviews
Reviews
-
Review titled Triage system going to cost lives
Rated 1 star out of 5
by Brett Newton - Posted on 04 April 2024
On 25th March 2024 I phoned the surgery for an appointment approximately 1130 hours I pressed option 2 but was told I needed to go through Triage and someone would get back to me within 48 hours, I nexplained that I was very poorly and needed to be on medication ASAP and was told to try the out of hours number which I rang only to be told that all the slots for the practice had been taken! .I was then told to phone 111 which I did and eventually I managed to get to see a Doctor face to face at the icc in Oldham at 1945.The Doctor examined me and prescribed antibiotics and a course of Steroids which I took for the week ,yesterday still being full of the chest infection I phoned the appointments line at the family practice and explained that the medication had not worked and I was still suffering, the receptionist filled in the triage form for me and informed me that someone would be in touch within 48 hours, a short time later I received a text telling me to go to the diagnostic center on Salmon fields for a chest x Ray and following this to take a sample of my spit to the practice, on arrival at the practice with my spit sample I queued to see the receptionist and handed over my spit sample.I asked the receptionist if I could be given any further medication as I'd been told at the x Ray that the results would take a week or 10 days to be reported on, the receptionist said she would see what she could do. Nothing arrived so I've just phoned back to be told that I can't be given any medication until the results are back.This is a ridiculous situation as my chest infection could be much worse by the time the results come back. When I phone for an appointment on option 2 I expect to at least get a phone call from the doctor or nurse ,not to be told that I have to go through triage and wait a further 48 hours to get any help .It's obvious that this unneeded Triage system has been introduced to delay people getting an appointment and will cost lives as building in a delay to the system will make people suffer longer before they get the help that they need. Brett Newton.
Visited April 2024
The Royton & Crompton Family Practice has not yet replied.
-
Review titled No Empathy, No compassion
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2024
I have always struggled with my mental health from a young age, I was diagnosed with bpd last year. I have recently had an episode of depression so I called up Royton and Crompton family practice and tried to get an appointment which I was unable to, they were only offering over the phone appointments which isn't ideal with someone who is struggling mentally. When I have spoken to the Dr's at the practice they have had a lack of empathy and failed to do things such as referrals in an untimely manner. I have been on medication for my mental health for a long time and they would always say that I need to go to the psychiatrist to have it be changed which is fully understandable but when referrals for these services aren't getting done it puts care at a standstill. The most recent phone calls I have had have been a waste of time as they all tell me the same stuff such as sleeping better, eating better and getting exercise. This is all good in saying this to patients but when you have severe mental health it is difficult to even get out of bed in the morning. They have offered me no support whatsoever such as counselling. As a nurse myself I find that the care from the Dr's at the practice is disgusting, I would never expect anyone with mental health to be treated the way I have and I am sure if the Dr's was spoken to in the way I have they would also be disgusted.They obviously need some training in communication as this isn't the first time this has happened. If this was another patient this could have lead to a different outcome to where someone could have taken there life and this is what they don't think about. I felt worthless and feel as if they haven't listened to anything I have said to them as I have been struggling to sleep and eat even one meal per day. I was told to phone crisis teams which have also been a waste of time as they too have been no help and just told me go to A&E which I feel that it wasn't necessary. As for the receptionist they have gone above and beyond for me trying to get me in as soon as possible they should really be proud of themselves they are a credit to the practice.
Visited March 2024
Review titled The Royton & Crompton Family Practice
Replied on 04 March 2024
Dear Anonymous, Thank you for taking the time to leave a review for the practice. We are very sorry to learn of the events you describe and the concerns which you have raised. We would welcome the opportunity to review your complaint, therefore; we would be grateful if you could contact the complaints team via telephone: 0161 357 2315 or via email: gmicb-old.rcfpcomplaints@nhs.net. Thank you, Vanessa, RCFP Compliments/Complaints Team
-
Review titled Excellent community practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
I’ve been with this practice nineteen months and cannot fault them, friendly, efficient staff and very good follow up appointments
Visited July 2023
Review titled The Royton & Crompton Family Practice
Replied on 12 July 2023
Dear Anonymous, thank you for taking the time to provide a positive review for the practice, we are always grateful for patient feedback. We will share your comments with the team for learning and good example of good patient care. Vanessa RCFP Complaints/Compliments Team.
-
Review titled Poor service from GP 111 and out of hours doctor
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Went to the pharmacy as 1st port of call was told I needed antibiotics. Phoned the doctors explained I need a prescription. Was told no appointments today explained I only needed a prescription but the receptionist unwilling to help. Phoned 111 and was told to go to pharmacy, explained I already been there and they told me to ring 111. Referred to out of hours GP to be told there is a 6 hr wait for a phone call. By the time the out of hours doctors called and gave me a prescription all the pharmacies were closed. What a joke of a service
Visited June 2023
Review titled The Royton & Crompton Family Practice
Replied on 20 June 2023
Dear Anonymous Thank you for taking the time to leave a review for the practice. We are sorry to learn of the events you describe and concerns raised. We would welcome the opportunity to review your complaint, therefore; would be grateful if you could contact the complaints team via telephone: 0161 357 2315 or via email: gmicb-old.rcfpcomplaints@nhs.net. Thank you Vanessa RCFP Compliments/Complaints Team
-
Review titled No empathy and disrespect to patients.
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2023
I have had many serious issues with this practice this year alone and I feel that I need to leave the practice as I have no faith at all in many Locums and GPS who speak with no respect and wanted to see a minor alone in his room with no chaperone or adult. One doctor spoke over me and actually raised his voice to a shouting tone as he didn’t agree with what I was saying. I will never be spoken to like that and have moved the whole family to another practice.
Visited May 2023
Review titled The Royton & Crompton Family Practice
Replied on 07 June 2023
Dear Anonymous Thank you for taking the time to leave a practice review, we are very sorry to learn of the concerns you have raised. We would welcome the opportunity to review your concerns in detail and would be most grateful if you could kindly contact the complaints team directly either via telephone, 0161 357 2315 or via their direct email: gmicb-old.rcfpcomplaints@nhs.net Thank you Vanessa RCFP Compliments/Complaints Team
-
Review titled Poor admin, poor advice ..bad customer relations
Rated 1 star out of 5
by JOHN WHITESIDE - Posted on 24 May 2023
I have high blood pressure and for years I have been prescribed Amlodopine . I have collected my prescription from Boots in Elk Mill .It is a repeat prescription ordered by the pharmacy . In January this year I was diagnosed by a consultant with Menieres disease and I lodged his findings with the practice he prescribed Serc 8 to be taken 3 times a day for 12 months . Initially I was able to collect this at the same time as my Amlodopine but lately it has not come through. Today I came to the practice to find out what the problem was . The practice was not busy but the people behind the prescriptions counter eventually broke off their conversation to deal with me . Unfortunately their manor towards me made me feel as if I was an inconvenience ..I asked about the Serc 8 prescription and I was told I was responsible for re ordering and that they dont do repeat prescriptions even though the pharmacy told me the Amlodopine was a repeat prescription. If a consultant prescribes a medication 3 times a day I would have thought that would be a repeat prescription ..please can you clarify what is and isnt a repeat prescription as your lady didnt seem to know
Visited May 2023
Review titled The Royton & Crompton Family Practice
Replied on 26 May 2023
Dear Mr Whiteside Thank you for taking the time to leave a practice review, we are sorry to learn of the concerns you have raised. Consequently, we would be grateful for the opportunity to resolve your query quickly, therefore; have highlighted your concerns immediately to the prescription manager for resolution. Should you have any queries in the interim, the prescription manager can be contacted via telephone on 0161 357 2315 or via email: gmicb-old.scriptrequest@nhs.net. Thank you, RCFP Compliments/Complaints Team
-
Review titled Exceptional service for bloods taken
Rated 2 stars out of 5
by Lisa Jolea Cane - Posted on 11 April 2023
poor service for booking appointments. exceptional services from individuals who take bloods for testing. very pleasant and friendly manner. lovely with my elderly mother. thank you very much appreciated.
Visited April 2023
Review titled The Royton & Crompton Family Practice
Replied on 16 May 2023
Dear Lisa, we are always grateful for patient feedback and thank you for taking the time to leave a review. If we are able to offer you any further assistance, please kindly contact the practice via the following email: gmicb-old.rcfpcomplaints@nhs.net as we welcome any opportunity to help. Thank you, RCFP Complaints/Compliments Team.
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 13 April 2023
Spoke to reception team last night, was advised to complete online consult for a non-urgent appointment. On-Line consult completed via accrux (very simple) at 9:00am, practice rang back at 11:25am, offered an appointment 5 days later (3 working days) Overall very good service - no complaints
Visited April 2023
Review titled The Royton & Crompton Family Practice
Replied on 16 May 2023
Dear Anonymous, thank you for taking the time to provide a positive review for the practice, we are always grateful for patient feedback. You comments will be shared with the team as an example of good patient care and used for ongoing learning and practice improvement. RCFP Complaints/Compliments Team.
-
Review titled Shocking
Rated 2 stars out of 5
by Lisa Cane - Posted on 04 April 2023
I would specifically like to comment on my experience trying yo book a GP appointment in April 2023 for an elderly cancer patient. The previous evening no appointments were available . I followed reception guidance and contacted the surgery at 8am to book a telephone GP consultation. 45 phone calls later from 8am till 10.30am. Constant message answering machine then cut off lines are busy. I emailed the surgery explaining my circumstances, to receive an email response stating " you can not book appointments using this service ". Surely just pick up the phone call me back and provide service. Too difficult for them. "Can not think out of the box" I just wanted to highlight the appalling service system to book GP appointments. This needs to be addressed and improvements need to be implemented. It is obsoluntly frustrating and not helpful. I appreciate the receptionist are experiencing lack of resources but are they being monitored with performance indicators . This practice needs an overhaul and filter out incompetent practice.
Visited April 2023
Review titled The Royton & Crompton Family Practice
Replied on 16 May 2023
Dear Lisa, we are always grateful for patient feedback but very sorry to learn of your concerns. Please kindly contact the practice via the following email: gmicb-old.rcfpcomplaints@nhs.net as we would welcome the opportunity to help. Thank you.
-
Review titled high standard of care provided
Rated 3 stars out of 5
by Lisa Jolea Cane - Posted on 07 April 2023
i would like to review good practice. my mother was seen on 4th april by a gp and bloods taken. it is always appropriate to comment on the good practice received. the gp demonstated excellent patient care and provided details of possible diagnosis. arranged for blood tests to be taken. my mother always suffers from having bloods taken. however, on this occasion the process was obsoluntly amazing there was no pain and swiftly over. my mother commented and I was amazed. fabulous skills demonstated the least evasive blood test procedure she has experienced. also, a big thank to you, during the time blood tests were taken, your manner was exceptional towards my mother who was greated and treated with compassion, dignity and felt valued. overall, what a kind and compassionate individual you are. be proud you are inspirational. 5 star for care services. appreciated.
Visited April 2023
Review titled The Royton & Crompton Family Practice
Replied on 16 May 2023
Dear Lisa, thank you for taking the time to share your positive experience of the practice. We are always grateful for patient feedback and your review will be shared with the team as an example of good patient care. Thank you RCFP Complaints/Compliments Team