The Robert Darbishire Practice - Ratings and reviews
Reviews
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Review titled Amazing
Rated 5 stars out of 5
by Sumit Chaturvedi - Posted on 09 April 2024
Recently had a problem with my eye. Heard back a couple of hours after filling out the appointment form. My problem was resolved quickly and smoothly. Can't complain as everything went perfectly.
Visited April 2024
Review titled The Robert Darbishire Practice
Replied on 25 April 2024
Hi Sumit, Thank you for taking the time to leave such great feedback about the service you received at the practice. We have staff who are passionate about giving our patients the best service practical with every form of contact that is made. I will pass your comments on. Many thanks Debra Patient Complaints Officer
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Review titled Excellent advice and support
Rated 5 stars out of 5
by Mel Ainscow - Posted on 10 April 2024
I had another consultation with a GP today regarding an on-going problem. As always I was delighted with the quality of the advice and support I received, and by the pleasant way in which I was addressed. Knowing the pressures faced by the service, the work of the folks in this practice is inspirational.
Visited April 2024
Review titled The Robert Darbishire Practice
Replied on 25 April 2024
Hello Mel, Thank you for taking the time to leave such a lovely feedback about the service you receive at The Robert Darbishire Practice. Always lovely to hear! I will pass on your comments to the staff. Thanks again Debra Patient Complaints (& Compliments!) Officer
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Review titled Reliable practice
Rated 5 stars out of 5
by Suheir - Posted on 07 March 2024
Minimal waiting time .. very clean and tidy clinic .. the doctor handled my case with great concern and in a professional way … I felt I am in good hands ..
Visited March 2024
Review titled The Robert Darbishire Practice
Replied on 07 March 2024
Dear Suheir, Thank you for your feedback. We appreciate your positive comments and that you can see how much effort we go to trying to make the practice a clean and safe environment for everyone. It's nice to read that you feel you are in good hands with the care you receive at the practice. We strive to offer the best possible service and care for all of our patients. I will pass on your lovely comments to all the staff. Many thanks Debra Patient Complaints Officer
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2024
Lovely staff. Friendly. Explained the procedure well and made me feel very comfortable. Thank you. Also amazed at the access. On the same day I requested.
Visited March 2024
Review titled The Robert Darbishire Practice
Replied on 25 April 2024
Thank you for leaving such a positive review about the practice. Its good to know we are meeting the standards that our patients expect.
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Review titled Really good GP might be the best in Manchester
Rated 5 stars out of 5
by Sabz - Posted on 15 March 2024
Really good GP, online service is great easy to use. Contacted through a call same day and if face to face needed you will get an appointment. Seen on time. Drs are nice and friendly, easy to speak to. Love how you can send videos or pictures of the issue and the 4 hour SLA is amazing. Other Drs need to follow this GP practice as its one of the best. Easy to get repeat prescriptions and appointments.
Visited March 2024
Review titled The Robert Darbishire Practice
Replied on 25 April 2024
Hi Sabz, Thank you for taking the time to feedback. Wow! What lovely words to read about the practice and staff. I will make sure to pass your comments on. Debra Patient Complaints (&Compliments!) Officer
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Review titled Bad service
Rated 3 stars out of 5
by Anthony Joseph Gallagher - Posted on 09 February 2024
I spoke with a GP yesterday concerning a swelling on my hand and was told to get back today if the swelling worsened and could be prescribed antibiotics. The problem worsened and I got in touch only to be told nobody could speak to me due to staff shortages. Being Friday today I now have to wait until at least Monday to get my problem addressed. Not happy.
Visited February 2024
Review titled The Robert Darbishire Practice
Replied on 20 February 2024
Dear Mr Gallagher, I appreciate you taking the time to leave the review. I can see that you were able to make an appointment on 9th February, first of all via telephone and then in person. We hope this resolved your issue on the day. We did experience a very high and unexpected absence rate of staff that day which was beyond our control. In these circumstances we will text our patients advising that if they have an urgent medical issue to either call 111 or attend an NHS walk-in centre. If you would like to speak us further about this, contact us via our website feedback form https://rdp.org.uk/form/feedback/ Kind regards Debra Patient Complaints Officer
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
Fantastic experience, filled in appointment request form the night before online. An appointment was then arranged for me for 3pm the next day. GP was very professional and dealt with my issue fantastically, referred me to the relevant department. Staff at Robert Darbishire are doing a fantastic job, well done everyone
Visited February 2024
Review titled The Robert Darbishire Practice
Replied on 29 February 2024
Dear patient, Thank you for taking the time to leave such a glowing review about the practice. It is always good to hear when someone is happy with the service we provide. I will pass on your comments. Kind regards Debra Patient Complaints Officer
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Review titled Excellent service
Rated 5 stars out of 5
by Susan Bowler - Posted on 17 February 2024
I recently had to cancel my holiday to Iceland following a fall. The admin lady who dealt with me regarding my insurance claim was really helpful and supportive as I had to complete the process on line and not really tech savvy. She arranged for a telephone appointment for the Dr to complete the form and all ran smoothly. The Dr's who treated me after my fall were excellent, I got a face to face appointment due to a swollen leg and same day referral to Manchester Royal Infirmary Care Unit as I may have had a deep vein thrombosis and had treatment that day and a scan on the following day. In all my dealings with the Robert Darbishire Practice since becoming a patient in 2016 have always been with the exemplary.
Visited January 2024
Review titled The Robert Darbishire Practice
Replied on 20 February 2024
Dear Susan, Thank you for your feedback. I am sorry to hear about your fall and having to cancel your holiday. I am pleased to hear that we could support you with your insurance claim to at least lift some of the stress. Also that you got a good level of care afterwards and were seen swiftly at the hospital. I will let the staff know about your kind comments. I know they will appreciate you taking the time to leave a review. Best Wishes Debra Patient Complaints Officer
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Review titled Extremely Helpful and Thoughtful
Rated 5 stars out of 5
by Constance (Connie) Turnbull - Posted on 07 December 2023
Before I moved to Manchester and changed my gp practice I don’t think I ever had a good experience going to the doctors. When I was concerned about something it was always such a struggle for me to get sorted as I had to ring at 8am on my day off and it was so hard to get an appointment I was always never listened to which made me feel anxious about asking for help. The Robert Derbyshire Practice has completely changed my outlook on accessing gp services, It is so much easier, filling a form in anytime of the day meaning I don’t have to wake up extra early and stay on hold for hours on my day off, I feel listened to and they don’t make me have to come in for an appointment if they don’t think it’s necessary and can diagnose my symptoms over the phone which is much easier as it’s like an online appointment which saves time for me and them. It also frees up space for people who actually do need to be seen in person for more serious matters. Yesterday I was in placement as I am a student and don’t have much free time I was able to fill the form in on my break and pick antibiotics up on my lunch which meant I didn’t have to take a day off to go to the doctors the person I spoke with on the phone was very helpful finding a pharmacy near my placement so I could start my treatment right away. This is probably the best experience I have ever had with a gp and I am extremely grateful for how thoughtful and considerate she was with me. I would highly recommend this gp surgery to any other students who are asking or looking for a new one.
Visited December 2023
Review titled The Robert Darbishire Practice
Replied on 12 December 2023
Dear Connie, thank you for taking the time to post your feedback on our practice. We are so glad you have had such a positive experience with our team here at The Robert Darbishire Practice. We are passionate about giving all of our patients the service that they expect from a GP surgery and that we try to help wherever we can with their care. It is lovely to hear such good comments. I will pass your review over to the whole team. They will be grateful for your feedback. Kind regards Debra Complaints Officer
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Review titled Responsive and considerate.
Rated 5 stars out of 5
by Charlie - Posted on 14 November 2023
I was seen quickly, my concerns were taken seriously and I felt listened to. Next steps were clearly explained. All in all, a very good experience.
Visited November 2023
Review titled The Robert Darbishire Practice
Replied on 12 December 2023
Hi Charlie, thank you for taking the time post your feedback on our practice. We are so glad you found that you were listened to and that things were clearly explained to you. We are passionate about giving our patients a high level of service in a positive environment. I am pleased that his has been your experience. I have passed your review over to the whole team. I'm sure they will be grateful for your feedback. Kind regards Debra Complaints Officer