The Ridgeway Surgery - Ratings and reviews
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Stanley cordell - Posted on 04 May 2023
Just spoke to reception they were extremely helpful and accurate. I appreciate there very hard work as I notice they are under pressure there but they always try their best and are very successful
Visited May 2023
Review titled The Ridgeway Surgery
Replied on 06 March 2024
Dear Stanley Thank you for your lovely feedback. Please be reassured that your kind words were shared with all our team. Kind Regards Michaela Mydlova Practice Manager
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Review titled Good patient care
Rated 5 stars out of 5
by Annette Hill - Posted on 17 March 2023
I had an appointment with a new Doctor to the practice. She was thorough with her examination and suggested different options for me to pursue. A lovely lady and I hope I will be able to see her again as she made me feel like I didn’t have anything to worry about.
Visited March 2023
Review titled The Ridgeway Surgery
Replied on 06 March 2024
Dear Annette Thank you for your feedback. We shared your positive comments with all our team. Kind Regards Michaela Mydlova Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
I was seen quickly after a call back from reception . Had an appointment on the same morning and was treated very well by the gp who took care to explain what the issues were and made me feel very happy with the result
Visited February 2023
Review titled The Ridgeway Surgery
Replied on 27 February 2024
Dear Patient Thank you for posting your positive feedback. We are very pleased to hear that you were happy with the services received from our practice. I will share your comments with all our team. Michaela Mydlova / Practice Manager
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Review titled Very Poor Practice
Rated 1 star out of 5
by D Evans - Posted on 21 February 2023
I had a heart attack in June. Still yet to have a general health check. I’m also diabetic so I requested a general health check and a diabetic health check plus I have an another medical issue for which I requested a doctors appointment. When I arrived for my appointment I did not get to see a an actual real life doctor but a woman who took my blood pressure only- this doesn’t qualify as either a general health check or a diabetic check so after being a patient for 8 months I am still yet to see a doctor. I was then told that if I wanted to see a doctor that I would have to make an appointment- I can categorically state that I never come across such an inept and poorly run practice. I am now looking at changing surgeries and would strongly urge others to do so. A really poor service and I use the word service grudgingly.
Visited February 2023
Review titled The Ridgeway Surgery
Replied on 06 March 2024
Dear Patient Thank you for your feedback. We are very sorry that you were not happy with our services. Please note that our dedicated clinical team that includes doctors, nurses and health care assistants, is collaboratively looking after health of our patients. Please do not hesitate to contact me directly via the practice telephone number, practice email or by letter if you have any future concerns. Kind Regards Michaela Mydlova Practice Manager
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Review titled Caring, professional and thorough
Rated 5 stars out of 5
by Chalene - Posted on 24 January 2023
I called for an appointment for my 2 year old son who had laboured breathing. They fitted me in straight away and our appointment was extremely thorough as they were not happy with his breathing. They sent us to the hospital and called later to check that all was ok. Overall, in spite of long waiting times to get through on the phone, I have always been happy with the service from the receptionists, nurses and doctors, particularly with regard to my children whereby they always go the extra mile.
Visited January 2023
Review titled The Ridgeway Surgery
Replied on 27 February 2024
Dear Chalene Thank you for posting your feedback. We are very pleased to hear that you were happy with our services recently. I will share your lovely comments with all our team. Michaela Mydlova / Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Tina - Posted on 11 January 2023
Called at 8.15 for an urgent appointment. Was position 13 in the cue. Choose the call back option. 50 min later the reception lady called and advised the doctor would call me at some point in the morning. I received the call at around 12.30 and was seen face to face 15 min later. I am extremely happy with the level of care and service I have received. Reception and Doctors are very friendly, professional (and funny) and are really going the extra mile.Well done Ridgeway Surgery
Visited January 2023
Review titled The Ridgeway Surgery
Replied on 06 March 2024
Dear Tina Thank you for your lovely and very kind words. We were delighted to hear that you were happy with our services. I shared your feedback with all our team. Kind Regards Michaela Mydlova Practice Manager
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Review titled Phone Answer Service
Rated 1 star out of 5
by Alan Curran - Posted on 12 January 2023
This afternoon rang to make an appointment. Was told no 5 in queue. 15 minutes later I was no 4 in queue. What is going on? Suggest Care Quality Commission do some cold calling, rather than announced visits.
Visited January 2023
Review titled The Ridgeway Surgery
Replied on 06 March 2024
Dear Alan Thank you for your feedback. We are very sorry that you were not happy with our services. Please do not hesitate to contact me directly via the practice telephone number, practice email or by letter if you have any future concerns. Kind Regards Michaela Mydlova Practice Manager
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Review titled Excellent Receptionist and Doctor Service
Rated 5 stars out of 5
by Antoinette - Posted on 10 December 2022
I booked an emergency appointment for my child in the morning. The receptionist was kind and respectful. The doctor was also kind and professional. I appreciate the services of the staff there. Great response and feedback and it was undertaken in a swift manner so thank you!
Visited December 2022
Review titled The Ridgeway Surgery
Replied on 06 March 2024
Dear Antoinette Thank you for your feedback. We really appreciate your positive comments that were shared with all our team. Kind Regards Michaela Mydlova Practice Manager
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Review titled Excellent service
Rated 3 stars out of 5
by Anonymous - Posted on 12 November 2022
I contacted the doctors and after a telephone consultation I was seen in the afternoon and the level of service I received then and in the intervening month has been excellent including a follow up call and further investigations.
Visited November 2022
Review titled The Ridgeway Surgery
Replied on 15 November 2022
Dear Patient Thank you for posting your comment on our NHS Website. We are very pleased to hear that you were happy with our services recently. Your comment will be shared with all our staff.
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Review titled Unlikely
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
always when I give the order for the baby's prescription, it is missing and says that it is waiting for the doctor to check, although I still have treatment for 3 months on the letter. after waiting in line for half an hour on the phone, he tells you that the doctor will call you and doesn't call back. you have to beg them to help you with something. I am very disappointed
Visited November 2022
Review titled The Ridgeway Surgery
Replied on 18 November 2022
Dear Patient Thank you for posting your comment on our NHS Website. We are very sorry to hear that you were not happy with our services recently. We encourage any patients who are concerned about the treatment or care they have received to submit a complaint directly to the practice manager or partners so we can address the concerns and respond accordingly. Thank you