The Ransome Practice - Ratings and reviews
Reviews
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Review titled Ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
The doctor requests a further appointment to be booked. Bookings are taken up to two weeks but there are no appointments available. Fully booked. How is someone who works supposed to sit on a phone trying to get an appointment. The NHS website states the practice is taking on new patients! Really! After 32 years it’s time to find a new clinic!
Visited February 2024
The Ransome Practice has not yet replied.
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Review titled Excellent receptionist assistance today
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
23.2.23 after 6 hours waiting in A&E with my 82 yr old Dad we arrived home early hours at 2.30am. We opened the medication box to find 2 days worth of tablets missing. At 10.30am after spending 1&1/2 hours on hold trying to contact A&E I was asked if i wanted to bring them back in to resolve the matter but i didn't fancy a wait... So I rang the Bentley surgery and explained the situation to the receptionist, she sent a text message so we could upload some information and the Doctor sent the prescription to our designated Pharmacist for us to collect. Trudy was amazingly helpful so, a massive Thank You goes to you Trudy!
Visited February 2023
The Ransome Practice has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2023
Called and called and called 6 days continously to speak to someone for appointment or telephone consultation re On going condition been in agony for 6 days appointment yes 5 days time by then infection will spread more agony but I've to ring in morning blah blah ridiculous it is absolutely a telephone consultation on the 21st wot !!! It is shocking you ring 111 they make referral to ring gp ring walk in centre nope ri g your gp casualty too busy all thos time I'm still in agony
Visited February 2023
The Ransome Practice has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Karen Davies - Posted on 29 December 2022
I called for a face to face appointment which usually I get Tel consults but really needed a face to face I suffer mental health I was informed I can have a telephone consults with a nurse practitioner and it was fir over 2 weeks mental health I'm struggling Nd over 2 weeks awful absolutely awful and u hear folks getting face to face as soon as they ring up
Visited December 2022
The Ransome Practice has not yet replied.
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Review titled Rude arrogant receptionist
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2022
Rang for emergency appointment was told it’d be 10 days away reception was so rude didn’t ask what was problem receptionist told I needed an emergency appointment and was told to go A&E (we are told not to attend A&E if it the GP can sort it) I told her this she then slammed the phone down after very rudely telling me to change my GP who I’ve had all my life but after this experience I will be once. Hope she is is rude to other patients and she gets the sack as if I spoke to someone the way she did I would definitely loose my job
Visited November 2022
Review titled The Ransome Practice
Replied on 01 December 2022
Thank you for your feedback. I am sorry to hear of your experience and that our staff did not meet the standard that we strive for. I would be happy to discuss this with you in greater detail so that I can discuss your feedback with the appropriate member of the reception team. Please feel free to contact me at the surgery by telephone via our practice email. Jane Johns Practice Manager
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Review titled 5* Practice
Rated 5 stars out of 5
by Nadine J - Posted on 01 December 2022
In times like this a GP practice can only work with what resources they have available to themselves. It isn’t easy to make something out of nothing and they can’t magic an appointment. So prior reviews, perhaps need to be more away of this. However I’ve found they are fantastically empathetic, genuine and incredibly person centred. Which you can’t ask for more than that. Everything possible is done to help, at all costs. And each situation is treated individually with care and attention. If your looking for a GP practice where you are not just a number in many. This is the one for you. With a fantastic Admin support team, and from the GP’s I’ve had involvement with. You will be well looked after. Myself and my son give great thanks. Many people are quick to critique others but with such a difficult job, in difficult times. The staff they have are top class.
Visited November 2022
The Ransome Practice has not yet replied.
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Review titled lovely nurse
Rated 4 stars out of 5
by Anonymous - Posted on 27 May 2022
I wanted to review my visit as I feel everyone is so quick to criticise but not praise. I came for a smear - never a pleasant thought. The nurse who I am not allowed to name on the feedback site was kind, caring, made me feel like she had all the time in the world. She ensured the dignity screen was in the right place, I had a seat to put my clothes and bag on, she even placed my feet in a position so I would feel less uncomfortable, then tissues for afterwards and overall made it a relaxed, non-threatening situation. I know all of the above is her job but I think we forgot sometimes how nice it must be to receive some positive feedback after what we have all experienced in the last few years. You are a lovely nurse - be proud
Visited May 2022
The Ransome Practice has not yet replied.