The Penn Surgery - Ratings and reviews
Reviews
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Review titled Unhelpful, and downright rude receptionist
Rated 1 star out of 5
by Mrs Middleton - Posted on 15 March 2024
My 81 year old dad has multiple health issues and has been a patient with Penn surgery for 57 years. Today he is in pain with one of his conditions . On the advice of his consultant at Stoke Mandeville hospital ,he called the surgery to see if a dr could prescribe him some anti inflammatory medication. There were no appointments available , which we understand but said dad doesn’t need an appointment . If a Dr could just call between patients or after surgery to confirm he can write a prescription that would be great. She haughtily replied “that is an appointment” he will have to call back Monday. I explained he is in pain and just needs a script, can’t wait until Monday. She said to call 111 and put the phone down on me!! My own surgery is local and a Dr will always call if there are no appointments available , or we can see the paramedic . I have to say not all the receptionists are as haughty as this one. I know if she would just get off her high horse and asked a Drs advice my dad could have got the script he needed.
Visited March 2024
Review titled The Penn Surgery
Replied on 02 April 2024
Thank you for you taking the time to write about your recent experience at Penn Surgery. We sincerely apologise that you did not receive the service you expected and deserve, and we will be looking into your concerns further. Please contact our Practice Manager directly at simpson.practicemanager@nhs.net - we take all complaints seriously and want to work with you to learn from your experience and restore your trust in the practice. Thank you
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Review titled Rude & unhelpful
Rated 1 star out of 5
by Helen - Posted on 04 May 2023
Advised by our GP in Cheltenham to contact our parents GP practice to assist in seeing our 3.5yr old son, as we were away from home. The receptionist who I explained our situation to was, unsympathetic, short & rude. “We can’t help” “turning our own patients away, so can’t see you” Didn’t offer any other options or advice to help in our unusual situation.
Visited May 2023
The Penn Surgery has not yet replied.
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Review titled Not good experience
Rated 2 stars out of 5
by Anonymous - Posted on 16 February 2023
My uncle is registered blind and was in hospital last year, has heart failure and cannot walk as his foot is decaying and told may need to be amputated. He has home care and a nurse comes about twice a week to change his bandage on his foot. Phoned surgery for covid vaccination at home and given number to ring. Phoned number told for someone to come home needs to be registered as housebound. Called surgery and receptionist spoke to doctor refused to register as housebound despite all the issues highlighted and drs from surgery have been making home visits.
Visited February 2023
The Penn Surgery has not yet replied.
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Review titled Very, very difficult to get through on phone
Rated 3 stars out of 5
by Anonymous - Posted on 20 December 2022
Have tried calling 4 times this afternoon. Each time I'm put into a queue. Each time I become the 1st in the queue, the hold music and repeated message stops, and the phone rings, and rings, and rings, and nobody picks up.
Visited December 2022
The Penn Surgery has not yet replied.
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Review titled Level of care has substantially reduced.
Rated 1 star out of 5
by Anonymous - Posted on 12 August 2022
Rude and dismissive doctor. Telephone triage I would describe as a telephone guessing game. Lovely reception staff, they at least had some compassion. I never want to speak with or see that doctor again.
Visited August 2022
The Penn Surgery has not yet replied.