The Notting Hill Medical Centre - Ratings and reviews
Reviews
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Review titled Caring and compassion
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2024
I was in a very bad mental state and I contacted my GP The frontline receptionist that took my details was absolutely lovely and want to stay on the line to talk to me until I calmed down. Then the gp was very absolutely amazing kind professional compassionate Thank you all so much
Visited January 2024
The Notting Hill Medical Centre has not yet replied.
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Review titled Lack of compassion and management
by oscarer54 - Posted on 19 May 2023
If you look at posts from years ago, it wasn’t a good surgery before covid 19- you can imagine how great it is now! There are NO appointments anymore, all visits are by lottery, call at 8:30 a hundred times and hope for the best. I could go on but there’s no point, it will never improve. It’ll be 2035 and I think they will still be blaming covid. They need a person to come in that has compassion AND can manage. From what I can see for the last 5 years there has been zero compassion and zero management skill.
Visited March 2023
Provided by Care opinion
Review titled The Notting Hill Medical Centre
Replied on 06 June 2023
Dear Patient, I am grateful to you for taking the time to review your experience of the practice and I am sorry that you were not entirely satisfied with your experience. We do have many appointments with health care professionals including doctors, nurses, clinical pharmacists and health and social care assistants and we our amongst the highest performing practices in the Borough and North West London from an appointment access perspective. However, we do operate a doctor led triage system which means that incoming requests for a doctor contact are reviewed by a doctor who then makes a recommendation on an appropriate outcome. In the GP patient survey of July 2022, 83% of patients said that it was easy to get through on the phone compared to 53% nationally. 79% said that their experience of making an appointment was good compared to 56% nationally and 97% said that the health care professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment compared to 83% nationally. Myself and the practice manager are grateful to you for your comments and we would appreciate it if you would like to put yourself forward to join our patient participation group so that you can openly offer your feedback and thereby contribute to practice development. Dr Rachael Garner, GP Principal.
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Review titled Rude and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2022
I have effectively lost my hearing. I can’t work properly as I can’t hear. The GP would not speak to me as the rude receptionist told me ‘nurses deal with that’. Off to another surgery asap.
Visited July 2022
Review titled The Notting Hill Medical Centre
Replied on 24 May 2023
Dear Patient, thank you for taking the time to submit your review and I am sorry to hear about your experience of our reception service. Please do contact our Practice Manager Merrilees Smiley if you remain registered at the practice so that we can ensure that we meet your needs. Dr Rachael Garner GP Principal.