The Northwick Surgery - Ratings and reviews
Reviews
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Review titled Just the maddest thing..
Rated 2 stars out of 5
by Anonymous - Posted on 21 January 2024
I understand having a clinical pharmacist to work out cost cutting when it comes to dispensing medications… But imagine asking a type one insulin dependent diabetic what they need Novorapid for if they’re on an insulin pump… sorry I find it horrendously shocking, what do you think the pump is delivering? Water?! It’s days later and I’m still absolutely gob smacked by that comment. And to then say to me ‘we’ve not dispensed you any insulin since August’, well that’s wrong because pretty sure I would be long dead if that was the case, thanks! I’m a nurse myself, and I know computer systems are not on point half the time, but common sense please!!? Please! Imagine if I had been a confused patient and not been able to answer back, I would have been left without life saving medication. Simply shocking!
Visited January 2024
The Northwick Surgery has not yet replied.
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Review titled Lucky to be registered with this Practice
Rated 5 stars out of 5
by Jeanette Bishop - Posted on 07 January 2023
My late husband, my daughter and I have been with this Practice for many years. The unfailing care and compassion we have been shown over the years has been faultless and we consider ourselves very lucky to be on their register.
Visited January 2023
The Northwick Surgery has not yet replied.
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Review titled Lovely staff, great experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2022
Able to get a prompt appointment, the staff were lovely and holistic and not just wanting 'tick a box'. The practice felt clean and modern. Restored my faith in GPs.
Visited November 2022
The Northwick Surgery has not yet replied.
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Review titled Need more staff and staff need more training
Rated 2 stars out of 5
by Anonymous - Posted on 13 June 2022
I spent one and a half hours on hold on the phone today over two calls to ask a simple question as I had two different appointments on the same day and wanted to co-ordinate them so that I didn't have to come to the surgery twice. Whenever I ring this surgery I am on hold for at least half an hour - sometimes up to an hour. They don't have enough staff. I work for a living and don't have time to wait on the phone for hours. Sometimes the staff are pleasant but today the person who answered the phone was very unprofessional and talked over me the whole time in a very unpleasant tone. They clearly need more training in how to talk to patients and to learn that listening instead of talking may save them and the patient some time. I had to ask the same question five times before I got an answer. I was also given incorrect information by them and their colleagues. One had booked me in for a blood test at 2pm when it was too late for it to be picked up and taken to hospital. Another had promised to ring me back with some information that I needed but didn't. I keep hearing that staff are under pressure because of the pandemic, yet most organisations have gone back to 'normal', whatever that is. I work in healthcare too, so understand the situation. Whatever their current status is, that's no excuse for talking to patients in an inappropriate manner, giving them incorrect information and not following up on callbacks. As I said, more staff and more training are needed. I would have written this to the practice manager, but their name is nowhere to be found on the surgery website. Not good.
Visited June 2022
The Northwick Surgery has not yet replied.