The North Leeds Medical Practice - Milan Street - Ratings and reviews
Reviews
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
Hi I have been at this pracotice over 20 years and have had the best care from anyone I could wish for from physical health to mental health nothing as been too much trouble for these drs nurses and staff thank you so much
Visited December 2023
Review titled The North Leeds Medical Practice - Milan Street
Replied on 08 January 2024
Dear Patient Thank you for your very kind review. Our service takes great pleasure in reading positive reviews and we take practice learning from all feedback. We find it particularly helpful when patients, relatives or friends tell us about the care received. Yours sincerely Rozma Ashraf Patient Liaison Officer North Leeds Medical Practice
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Review titled Read your emails, the staff change appointment times
Rated 1 star out of 5
by Sean Coppinger - Posted on 15 September 2023
Make sure you read all rmails sent by this practice. I verbally arranged an appointment for a diabetes check on the 8.9.23 at 16.20 with the reception staff. It had to be after 4pm as I was working that day. I am in the habit of immediately writing appointments into my pocket diary and have done so for decades. They sent me confirmation emails which I did not read. The date was in my diary. I turned up to the surgery on the hottest day of the year after a busy day to be told that I was late for my appointment. I checked my diary and nope, I was 10 minutes early. The receptionist told me to check my email, which said the appointment was at 15.50 ... 10 minutes before I finish work. Why would I have arranged that? I asked to wait to be seen and was told I would have to get another appointment. I was already feeling unwell due to the heat and was very cross at being messed around and made out to be a liar. I asked to wait and was told I would have to reschedule. I declined as I needed to get out of the heat asap. I have just received an email saying that I did not attend my appointment (not true, I was late at worst and told I could not wait). I have been threatened with removal by the practice if I am late again, so I am now too scared to make an appointment in case they change the time again. This has completely crushed my confidence in this practice.
Visited September 2023
Review titled The North Leeds Medical Practice - Milan Street
Replied on 22 September 2023
Dear Mr Coppinger We would like to thank you for bringing your concerns to us, as a practice we have reflected on your complaint, consultation, our performance and best practice triggers. We understand from your complaint that you had an appointment booked for 08 September 2023, which you attended. We can see that you were informed that you had missed this appointment as it had been booked for 3:50pm. We note from your complaint that you believe your appointment was booked for 4:20pm as you had written it in your diary. We are sorry if the service you received did not meet your expectations as this was never our intention. We can confirm that we have carried out a thorough investigation into the issues you have raised. As part of this investigation, we have listened to the telephone call you made on 18 August 2023, to book this appointment. During this telephone call, you were offered an option of two appointment times, one for 3:50 and one for 4:20. We can confirm that we could hear you accept the 3:50 slot. As part of the appointment booking process, we also sent you a confirmation SMS with the appointment details. We would like to assure you that we did not change your appointment time. We are sorry for any distress caused to you. We can understand that errors can be made by anyone, and we can assure you that we did not intend to accuse you of lying. We send Did Not Attend appointment SMS reminders to patients who have been highlighted as having missed an appointment. These messages are a part of our practice’s policy to remind patients of the importance of not missing appointments. We are sorry that this SMS has caused you distress. We hope this response addresses the concerns raised in your complaint. Yours sincerely Rozma Ashraf Patient Liaison Officer North Leeds Medical Practice
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Review titled disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2022
Rude receptionists, unhelpful not caring call for help wait in the que for 40minutes to be told at 8:50am no more doctors appointments left and to callback next morning and the same happens then one of the illiterate receptionist come in to the surgery in the morning tomorrow and will give an appointment. THIS surgery is a joke not suitable for babies or patients with health issues
Visited July 2022
Review titled The North Leeds Medical Practice - Milan Street
Replied on 06 July 2022
Thank you for your comments regarding our service. We are sorry to hear of your experience regarding our Reception Staff. North Leeds Medical Practice has been experiencing large staff sickness level which has impacted our current delivery, for this we are truly sorry. North Leeds Medical Practice is constantly working hard to improve our services and will include your comments in our next practice training session. Karen Smith Practice Manager