The New Springwells Practice - Ratings and reviews
Reviews
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Review titled No appointments available until 7 days
Rated 3 stars out of 5
by Anonymous - Posted on 16 February 2023
Early today, I rang reception to make an appointment at The New Springwells Surgery in Billingborough. I am in pain and discomfort from my jaw. It has been like this for a week and not getting better. I had put off ringing as I hoped it would improve. It is not a dental problem. My jaw will not close properly so difficult to eat as I cannot chew. The pain has now spread to my ear. I cannot have an appointment to see a doctor until 7 days. I am in shock at how I was treated by the receptionist who was abrupt, unprofessional, uncaring and not qualified She could offer no alternative. At various points of my call, she discussed my problem with another person. I am told to go to A&E, but this isn’t a emergency ! I am 77, how do I get to Grantham, Lincoln or Boston ? At the moment my car is off the road. A most unsatisfactory and very uncaring telephone conversation from the receptionist, who is making decisions that a doctor should be making. Pushing me into a hospital visit, is putting me in an already over crowded waiting room that is breaking at the seams and unable to cope. Most unsatisfactory.
Visited February 2023
The New Springwells Practice has not yet replied.
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Review titled Quick and efficient!
Rated 5 stars out of 5
by Anonymous - Posted on 07 September 2022
I contacted my GP surgery as very unwell. I was reassured a nurse would call me back. An hour later a nurse practitioner called me back and discussed my situation. Her telephone assessment was thorough and she listened to me. She arranged appropriate treatment ready within the hour. I am so greatful for their timely service and highly recommend this practice to anyone in the area. Thank you springwells for being such a fantastic hardworking practice!
Visited August 2022
Review titled The New Springwells Practice
Replied on 22 September 2022
On behalf of the Practice, I would like to thank you for your kind comments, which related to the care provided by one of our Nurse Practitioners. It is always nice to receive such positive comments about the Practice; I will ensure the team are made aware of them. Thank you for taking the time to post this very nice review. Jane, Practice Manager