The Mosslands Medical Practice
MacDonald Road, Irlam, Manchester, Lancashire, M44 5LHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic Service
Rated 5 stars out of 5
by Don - Posted on 06 June 2024
Had a problem of a quite important nature, and has been dealt with in a fantastic way so far, far beyond my expectations from the assistant Practise Manager who went above and beyond to correct the matter - still await the final response to something that can't be avoided .. but keep up the great work :) but very happy patient
Visited June 2024
Review titled The Mosslands Medical Practice
Replied on 06 June 2024
Hello Don :) Glad I have been able to help. I appreciate your patience as the resolution to the remaining issue is addressed. Thank you for your kind words and feedback.
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Review titled Very friendly and efficient
Rated 5 stars out of 5
by Peter - Posted on 31 May 2024
A small mistake with my repeat prescription had the receptionist going out of her way, on a busy day, to correct it. A day later I had confirmation by phone that everything had gone through. Excellent service..
Visited May 2024
Review titled The Mosslands Medical Practice
Replied on 31 May 2024
Thank you so much for taking the time to share your positive experience with us. I'm sorry to hear about the misunderstanding regarding your prescription. However we're pleased that the staff member was able to address your concerns efficiently and send the prescription over to the pharmacy without further delay. Your kind words mean a lot to us, and we're grateful for the opportunity to have assisted you.
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Review titled Very Disappointed receptionist
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
I came in for my emergency appointment. 12.55 The girl at the desk to told me to go and sit down the dr will be with u soon. Sat there for 20 minutes. I then went to the desk to ask how long the dr would be. To be told very abruptly that my appointment wasn't here. And then being told by the same person can u direct this woman to irlam clinic as I don't live here. I am at fault for not reading my text properly. But to be clerk in and told to wait the dr will see u soon. The 2 receptionist never apologised just carried on looking at there computer. They could of said u got wrong place at first. But no just rudeness. No wonder receptionist have a bad name. I have been in that practice for 50 years and I have never come across rudeness like it. I then went irlam clinic to apologise for not attending. The receptionist was so lovely.
Visited April 2024
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
I'm sorry to hear about your experience at the practice. It sounds like there was a misunderstanding regarding your appointment location, and I understand how frustrating and upsetting that can be, especially during an emergency appointment. I would like to address the incident with the team to work towards full patient satisfaction. As you have posted anonymously I am unable to reach out to you but If you would like to do this, please email M.MP@NHS.NET for the attention of Kimberley Corley, Assistant Practice Manager. Your feedback is valuable, and I will ensure it is shared with the appropriate staff members to prevent similar incidents in the future. If there's anything further, we can assist you with, please don't hesitate to let us know.
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Review titled The extra mile
Rated 5 stars out of 5
by Sarah Brown - Posted on 15 April 2024
1 female nurse and 1 female doctor, have gone the extra mile and invested time to listen to me and work to help me, both are consummate professionals and have a wonderful warm compassionate manner I am truly grateful to them both and highly recommend them, they have made a massive positive improvement to my health and well being which is improving my life greatly
Visited April 2024
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that both the female nurse and doctor provided such attentive and compassionate care to you. It's heartening to know that they went above and beyond to listen to your concerns and work towards improving your health and well-being. We are incredibly proud to have such dedicated professionals on our team. Your support is greatly appreciated.
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Review titled Great nurse jenny
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2024
Had a review with jenny so helpful and caring i felt listened to for the first time and understood i feel very confident now that i can cope better with my medication in future thanks jenny 👍
Visited February 2024
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
It's wonderful to hear about your positive experience with Jenny during your review. We're thrilled that she provided such helpful and caring support, and it's heartening to know that you felt listened to and understood. Feeling confident in managing your medication is crucial, and we're glad Jenny could provide the guidance and reassurance you needed. We'll be sure to pass along your kind words to her. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out.
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Review titled Poor communications
Rated 2 stars out of 5
by Anonymous - Posted on 28 May 2024
My partner rang in to book us both vaccinations for a upcoming holiday and was told to phone back a month before the holiday. My partner rang back and was told by the receptionist that the practice wasn't carrying out travel vaccinations anymore and then stuttered and said they haven't any in stock and was told that we would have to find somewhere else that does them. We then found a pharmacy in Eccles that would vaccinate us and it cost £220 for the three vaccinations each. I have never had to pay for travel vaccines and speaking to people, neither have them.
Visited February 2024
Review titled The Mosslands Medical Practice
Replied on 28 May 2024
Thank you for your feedback. Some travel vaccines like Diphtheria, Tetanus, and Polio (combined vaccine), Typhoid, Hepatitis A, Cholera are offered free of charge because they protect against diseases that are potentially serious and can be easily brought into the country, posing a public health risk. Other vaccines such as those for yellow fever, Japanese encephalitis, rabies, and tick-borne encephalitis, are not available for free on the NHS and must be paid for privately. The Practice does not stock these vaccines. These vaccines are usually needed for travel to specific regions or for activities that increase the risk of exposure to certain diseases. I would like to address the incident with the team to work towards full patient satisfaction. As you have posted anonymously I am unable to reach out to you but If you would like to do this, please email M.MP@NHS.NET for the attention of Kimberley Corley, Assistant Practice Manager. Your feedback is valuable, and I will ensure it is shared with the appropriate staff members to prevent similar incidents in the future. If there's anything further, we can assist you with, please don't hesitate to let us know.
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Review titled Wonderful service
Rated 5 stars out of 5
by Diane Smith - Posted on 10 November 2023
I attended on 9/11/23 because the Pharmacist was not happy with my breathing. I received a call some time later with an appointment for much later that day. My breathing became worse (I am asthmatic) and I returned to the Doctors and asked if I would be seen sooner at Eccles. The young lady seeing my increased distress arranged for a Doctor to see me immediately. I received treatment via a nebuliser was cared for constantly. Checked by the Doctor again. In addition I had a chest infection. Left armed with all the necessary medication and able to breathe a little more easier. I couldn’t have had better treatment. Thank you
Visited November 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
Thank you for sharing your experience with us. We're sorry to hear about your breathing difficulties but glad to hear that our team at Eccles was able to provide you with the care and attention you needed promptly. It's reassuring to know that the young lady recognized your distress and arranged for you to be seen by a doctor immediately. We're pleased that you received the necessary treatment, including the use of a nebulizer, and that you were cared for throughout your visit. Chest infections can be challenging, especially for asthmatics, but we're glad that you left feeling more comfortable and with the necessary medication. Your kind words mean a lot to us, and we're grateful for the opportunity to have assisted you.
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Review titled Amazing doctors
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
So I have really bad health anxiety that’s gone on years . Past 3 weeks I have had to visit the practise twice with the same issue a the doctor that dealt with me is by far the best doctor I have had ever. She was so patient and understanding and made sure she explained everything an why.she listened and really made me comfortable in an environment that freaks me out. She has gone the extra mile to reassure me about upcoming tests and also provided guidance on how to manage my symptoms. Really really happy.
Visited November 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
It's incredibly reassuring to hear that you had such a positive experience with our doctor, especially considering your health anxiety. We understand how challenging it can be to navigate healthcare when dealing with anxiety, and we're glad our doctor was able to provide you with the patience, understanding, and reassurance you needed. Thank you for taking the time to leave Mosslands Medical Practice a positive comment on your experience.
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Review titled Great service
Rated 5 stars out of 5
by Alan Freeman - Posted on 06 November 2023
I visited the surgery on Monday morning and explained to the receptionist my reason to see a doctor. She completed the initial questionnaire and advised me that the case would be reviewed by a doctor and they would advise me of the outcome. An hour later I was given a same day appointment to see a doctor. The whole experience was seamless and I was so thankful for the great service.
Visited November 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
Thank you for sharing your positive experience with us! We're delighted to hear that your visit to the surgery went smoothly and that you were able to get a same-day appointment to see a doctor. Providing efficient and seamless service is always our goal, and we're glad to hear that our receptionist was able to assist you with the initial questionnaire and arrange for a prompt review by a doctor.
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Review titled Great service yesterday
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2023
My husband helped me fill in the form due to eyesight problems. I got a same day appointment, very experienced doctor who did a thorough examination and fully explained current medical issues.i was very impressed
Visited November 2023
Review titled The Mosslands Medical Practice
Replied on 25 April 2024
We're pleased to hear about your positive experience at the appointment. It's great that your husband could assist you with the form, and we're glad that you were able to secure a same-day appointment. Our team strives to provide thorough and informative care, and we're delighted that the doctor took the time to conduct a comprehensive examination and explain your current medical issues. Your satisfaction and understanding are important to us, and we appreciate your feedback. If you have any further questions or concerns, please don't hesitate to let us know. We're here to support you in any way we can.