The Mill Hill Surgery - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by P DU PLESSIS - Posted on 11 January 2024
Managed to get an appointment quite quickly and the doctor that saw me was friendly, efficient and very helpful. I was very happy with my experience (my family and I have used Mill Hill for 10+ years and would be happy to recommend them).
Visited January 2024
Review titled The Mill Hill Surgery
Replied on 15 January 2024
Good afternoon P DU PLESSIS, Thank you for the taking the time and effort to leave a review for our practice, it is much appreciated. We are happy to see that our efforts to provide an exceptional service have some positive impact on patients. I will make sure our team is informed of your comments. Kind Regards, Mill Hill Surgery Management
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Review titled Gave me time
Rated 5 stars out of 5
by Gareth S - Posted on 19 October 2023
The dr listened , asked lots of questions and was sensitive to my situation. The examination was carefully explained and the referral to the hospital made.
Visited October 2023
Review titled The Mill Hill Surgery
Replied on 20 October 2023
Good afternoon Gareth S., Thank you for taking the time and effort to leave a review for our surgery, it is much appreciated. We are striving to treat all patients in the same way, no matter how difficult that might seem. I will make sure our referring GP and members of staff are all aware of this review. Thanks once again for your kind words and we hope your hospital referral ends soon and you receive a propitious outcome. Kind Regards, Mill Hill Surgery Management
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Review titled Poor response to their own error
Rated 3 stars out of 5
by Lilly P - Posted on 26 October 2023
Prescription was sent to the wrong pharmacy due to a system error by Mill Hill. My usual pharmacy tried calling the pharmacy that has my prescription but could not get through. I have also tried calling them and cannot get through. I called Mill Hill reception expecting that they would say sorry and that they would have a new prescription issued but instead no apology (until the very end of my conversation where I told them how awful the service was and that I would be writing this review) and was told I would have to physically visit the pharmacy which has my prescription and ask them to send it back in order for a new revised prescription to be sent to my family pharmacy (which we have used for over 16 years). When I asked to speak to the GP to try and resolve the problem they said earliest appointment would be 7th December 2023. Just when you think life is hard enough your GP practice fails to listen, show common sense and empathy and makes it all the more harder! So frustrating and disappointing
Visited October 2023
Review titled The Mill Hill Surgery
Replied on 02 November 2023
Good afternoon Lilly P., Thank you for taking the time to leave a review for our prescribing service. We are truly sorry to read that your prescription was sent elsewhere, and we do apologise for any inconvenience this has caused you. Please be kind enough to email us urgently at admin.millhillsurgery@nhs.net with this review so we can locate your medical record and find out what exactly happened to your prescription. Once you contact us, we will listen to the recorded conversation for our training purposes, and then we can see where our error lies and how we can prevent it from happening again. Please also note that in general, unless a patient is newly registered or temporarily had changed their pharmacy information but forgot to revert it back, it is very difficult for a receptionist here to send medication to the wrong pharmacy as they do not select the pharmacy when issuing prescriptions, they use the information for pharmacy listed in the medical record. Thank you once again for your review and I will await for your email or call regarding this matter. Kind Regards, Mill Hill Surgery Management
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Review titled Amazing staff
Rated 5 stars out of 5
by C Hamlyn - Posted on 13 October 2023
Had called 111 who Sunday who prescribed antibiotics. However I got worse and called Mill Hill surgery on Thursday and they triaged me on the phone and asked for me to come in that morning for an examination, prescribing stronger meds. Very grateful for the service, especially that I also had a phone call booked with another doctor for the same day, which went ahead as planned. Feel very grateful to Mill Hill, they are also so helpful and professional.
Visited October 2023
Review titled The Mill Hill Surgery
Replied on 16 October 2023
Good afternoon C Hamlyn, Thank you for taking the time to leave a review of your experience with Mill Hill Surgery, glad to know we were able to help you in a timely manner via our daily urgent clinic, and we wish you a speedy recovery. Kind Regards - Mill Hill Practice Management
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Review titled Bad repeat prescription service
Rated 1 star out of 5
by Maya Murray - Posted on 25 September 2023
I need my repeat prescription medication once a month. For the last few months i had a problem. I order my medications at least 5 days in advance as requested. This month it took 7 days and when I callled today and explained to the receptionist that I have run out of my medications (especially pain killlers) she told me that she will try to ask the doctor to write the prescription but she could not guarantee that it will happen. Every month there is a different problem: when ordered two items, only one was prescribed, or out of two items one is full month supply, the other half a month supply etc etc. I am thinking of leaving your practice because of it, my pharmacist who witnessed many of the wrong prescriptions suggested that I make an official complaint. I would be sorry or leave your practice because I never had a problem with doctors or nurses, they are pleasant and helpful, but I can’t say the same about receptionists. They are not very helpful at all. Kind regards Maya Murray
Visited September 2023
Review titled The Mill Hill Surgery
Replied on 09 October 2023
Dear Mrs Murray, Thank you for taking the time and effort to leave a review about our practice. It is highly appreciated when patients like you point our errors in our processes or services we offer to patients. Regarding the prescription errors, we are aware that there are currently delays in processing medication requests, and we have been trying in the last few months to train enough members of staff while we try to streamline the prescribing process and avoid time delays. We are also trying to shorten the time between receiving a hospital document with medication updates, and issuing these medication. Regarding the receptionist's response, the matter was brought up in our reception meetings and after discussing it we have agreed to change the response wording our receptionists use so to be more reassuring and accountable. We would like for you to remain our patient while we quickly try to sort our prescription problems so the ordering and collection process is as easy as possible both for patients and our members of staff alike. Lastly, you also had a discussion with one of our GPs regarding this matter, but we would also like to offer our sincere apologies for any inconvenience we have caused you in delaying the issuance of your medication. Kind Regards, Mill Hill Management
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
Friendly, polite and professional reception staff. I got same day triage when I felt unwell. I felt listened to, and was given helpful advice and treatment.
Visited August 2023
Review titled The Mill Hill Surgery
Replied on 15 August 2023
Good afternoon Anonymous, Thank you for your kind words, we are happy to know that you are able to resolve any medical issues quickly and efficiently, when you need to. I will also inform our members of staff of your review, it will be/is much appreciated. Kind Regards, Mill Hill Surgery
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Review titled Good practice
Rated 5 stars out of 5
by Ping - Posted on 28 July 2023
I am a new patient with this surgery. Comparing it with my previous GP, all the staff there is much more friendly and helpful. Thank you very much.
Visited July 2023
Review titled The Mill Hill Surgery
Replied on 15 August 2023
Good afternoon Ping, Thank you as well for your effort and for taking the time to leave a review for us. I will make sure our members of staff get informed of your kind words as I am sure your review will please and help them in continuing to offer an outstanding service. Kind Regards - Mill Hill Management
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Ellen G - Posted on 18 July 2023
I’ve been a patient of the surgery for over 35 years I realise everyone in the Practice works under great pressure, but the doctors, nurses and receptionists are always very helpful, professional and kind. My mother in her 90s has needed regular treatment from the nurses and they have been amazing as normal. The GPs are have always listened and I have never felt that I was a number but always a patient. Just wanted to say many thanks to them
Visited July 2023
Review titled The Mill Hill Surgery
Replied on 27 July 2023
Good morning Ellen, Thank you for taking the time to leave a review for our Practice, is much appreciated. I will make sure I will inform our clinical members of staff of your review as it will be a positive boost in their efforts of offering an outstanding service to all patients. Thank you again and have a wonderful day!
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Review titled One of a kind surgery
Rated 5 stars out of 5
by SHN - Posted on 14 July 2023
Have been with practice since it opened and the support and kindness shown by GPS, nurses and reception is fantastic. There guidelines to follow for appointments etc but these are needed when dealing with so many. I never feel they are rushing and really take time to help and explain. Having the option of phone or f2f appointments is useful as is the econsult service is always replied to within the set timeframe. Highly recommend .
Visited July 2023
Review titled The Mill Hill Surgery
Replied on 17 July 2023
Good morning SHN, Thank you for taking the time to leave a review for our Practice and for your kind words, it is much appreciated. Will inform our members of staff about this review as well, as it will beneficial to reflect on it, and surely will boost our efforts in continuing to provide an even better service to all patients. Kind Regards, Mill Hill Practice Management.
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Review titled Great practice
Rated 4 stars out of 5
by Maria - Posted on 05 July 2023
Good talk with doctor and fast received prescription in pharmacy:) l am satisfied l will recommend this practice NHS to the other person.
Visited July 2023
Review titled The Mill Hill Surgery
Replied on 06 July 2023
Good morning Maria, Thank you for taking the time to write this review, we are happy to see more and more patients benefiting from our changes towards a more speedy and efficient service we offer to all of our patients. Kind Regards, Mill Hill Surgery Management