The Height General Practice - Ratings and reviews
Reviews
-
Review titled Great Practice and staff
Rated 5 stars out of 5
by julie smith - Posted on 15 April 2024
I managed to get an appointment for a few days later regarding an ongoing infection i have. The member of staff who i was dealing with was wonderful, very polite and considerate and very much was trying to deal with my needs. I am in this industry so understand how difficult it is within the surgery to please everybody. I was happy with all the information and signposting i was given. I have been in this surgery for 10 years now and have never had any problems. Keep up the good work and thank you.
Visited April 2024
The Height General Practice has not yet replied.
-
Review titled Unprofessional they have a duty of care
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Aim moving to a new Doctors and waiting for the registration to complete, in the meantime I need care and due a B12 top up injection. I called on Monday told no appointments available also nothing going forward ( quite clear this because i have given the practice a poor review) the receptionist was polite and could only say call when the nurse was in Wednesday 2 hrs trying to get through as they r nocking my calls ! Doctors have a duty of care and maintain treatment even if u have made a complaint about their back office my complaint was not about the Doctors but a member of staff who tried calling me after the review continually and leaving voicemails saying its regarding your recent ECG at home device !! To distress a patient like that is completely unacceptable and in the meantime I have to wait for the injection which effects other treatment. Stay Clear of the Place
Visited February 2024
Review titled The Height General Practice
Replied on 26 February 2024
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 0161 736 5282 and ask to speak with the Practice Manager, So we can investigate this matter for you with the full details of the complaint. Thank you
-
Review titled GP hung up on me mid-sentence during telephone appointment
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2024
I booked a telephone appointment with a GP and after 5 minutes they abruptly hung up on me mid-sentence, before resolving the issue, or giving me a chance to explain. I was not being rude to the gp - but was just asking questions about my ongoing medication. I thought it may have been a technical issue, so contacted the reception (who were very helpful and professional) and left a note for the gp to call me back - as my questions had not been answered - but they never did. I appreciate that everyone has bad days and they may have been busy - but I found this very disrespectful and upsetting. This makes me feel very anxious and reluctant to reach out to the gp practice if I need help in the future.
Visited January 2024
Review titled The Height General Practice
Replied on 31 January 2024
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 0161 736 5282 and ask to speak with the Practice Manager, So we can investigate this matter for you with the full details of the complaint. Thank you
-
Review titled Not impressed
Rated 1 star out of 5
by Paul - Posted on 02 January 2024
So after testing positive for covid on the 19 September and with underlying health conditions & feeling extremely unwell I tried to get through most of the day, to request Covid meds as given previously given,due to my vulnerability, my last call was at 18.15 left holding on the phone they left me holding till the practice closed !!!! I then tried to request via Patches their preferred contact root this I got a message on Patches to say surgery now closed for staff training 20/04/2023 Great I sent the following message to the practice ( feeling very unwell) I have tried to get through on the phone most of today and tried your preferred contact root Patches date April 23 etc Aim not sure who your practice manger is ( someone needs a word ) but this message is 9 months out of date. I’ve tested for covid 2 days ago and feeling worse breathing I need the Doctor to sort covid meds as per last infection. Please advise u have received this message.. I will be changing GP in the New Year year Your Practice It is below standard and why r u sending me review messages when seen, latest today when u ring they don’t know what it’s about In the past I’ve given the practice great reviews on surveys your now a 1 Very Poor I don’t think harsh, the following Day I had two calls / messages from blank re my message to discuss my email ( too poorly to take) one 1 message please contact the surgery re your recent ECG ( had a ECG monitor on for 3 days a few days earlier) he just didn’t won’t a complaint, no contact since !! On Thursday 28th December I received a letter from my consultant via the MyMft copied to the The Height General Practice, copied and emailed to the practice to make sure a prescription was sent to the pharmacy asap No response and on checking with the Pharmacy lunchtime today 02/01/24 nothing sent via the doctors !!!! It gets Worse on calling to check on the prescription 3 in the queue call back 5 in the Queue so on for over an hour tried from from home number disconnect me and the same on my mobile when with holding my number. Gets worse I try patches again aim blocked, so go to NHS site I have an appointment on the 4 Jan with Amin No Call No Letter A Total Disgrace And in the meantime aim getting worrying results from my consultant It’s absolutely Disgraceful
Visited December 2023
The Height General Practice has not yet replied.
-
Review titled Shocking attitude from the reception staff and doctors
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
Reception staff are judgemental, unprofessional and unsupportive. They behave most of the time like patients get in their way and take patronising tone when they're unclear on patients' needs, lecturing them on what they consider appropriate terminology. Doctors give incomplete advice on how to take the medication they prescribe, make inappropriate comments or deliver message about a patient's health insensitively and give incorrect advice on care management (e.g. how test results would be communicated). They all disregard mental health needs of patients and are unapathetic.
Visited November 2023
The Height General Practice has not yet replied.