The Family Practice
Western College, Cotham Road, Bristol, Avon, BS6 6DFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Family Practice.
Reviews
-
Review titled Exemplary doctor’s practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
The system for checking in is brilliant, staff All polite and run on time or let you know When you checking if there is a delay. While you’re waiting you can take your own blood pressure and weight should you choose. In my experience, all the staff in the Practice are helpful, and receptionists on the phone listen very well. I feel privileged to be a patient at this practice
Visited May 2023
Review titled The Family Practice
Replied on 25 May 2023
Thank you very much for your lovely review. It will mean so much to the teams and especially the receptionists who have such a difficult job - many of whom are new in post. Kind Regards, Kathy Turner Business Manager
-
Review titled Western College practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
I can summarise my whole experience, from stepping in and ou, as excellent. Everyone very professional, friendly and kind. Got what I was looking for and received feedback via mobile telephone message. All fast and efficiently.
Visited April 2023
Review titled The Family Practice
Replied on 28 April 2023
Thank you very much for your feedback which I have already shared with the team. It means a great deal to us to know that we're getting things right for our patients. Kind Regards Kathy Turner Business Manager
-
Review titled Thorough
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2023
I had a list of issues to go through relating to blood test results. This was done efficiently and I was reassured.
Visited April 2023
Review titled The Family Practice
Replied on 02 May 2023
Thank you very much for your review. I have already passed your comments on to the team and I was delighted to read that you have been reassured and that you found the process efficient. Kind Regards Kathy Turner Business Manager
-
Review titled Difficulty with access but care was good
Rated 4 stars out of 5
by Anonymous - Posted on 22 March 2023
Access to appointments difficult and 3 week wait for a routine blood test leading to disrupted care pathway and unnecessary extra communications. Actual care was sound and staff professional and effective
Visited March 2023
Review titled The Family Practice
Replied on 23 March 2023
Thank you for your feedback. We have struggled recently with excess demand for blood tests, recruitment and staff sickness. We have however, put on extra phlebotomy clinics now that we we have recruited and the team is back from sick leave. I am sorry for the inconvenience caused. Kind Regards Kathy Turner Business Manager
-
Review titled Lovely practise
Rated 5 stars out of 5
by Reg Evans - Posted on 07 March 2023
I have always had a really good experience when visiting the Family Practise. Everyone the receptionists, nurses and doctors are really friendly helpfull and very considerate. My treatment from the practise nurses who have been dealing with my leg dressing this past few weeks has been exceptional. They are all fantastic, very kind and professional.
Visited March 2023
Review titled The Family Practice
Replied on 08 March 2023
Thank you very much for your feedback. I know that when I pass it on the team will be so pleased. We all work very hard to ensure that the patient is well looked after and I am delighted that our Treatment Room team have excelled on this occasion. Kind Regards, Kathy Turner Business Manager
-
Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2023
My GP called me to organise a blood test after seeing a previous high result a few years ago. I was impressed that they took time and followed this up. As I'm younger they recognised the possible risk, started medication promptly and referred me on to the hospital. The follow up and the time taken made me feel listened to and cared for. Many thanks Western Practice
Visited March 2023
Review titled The Family Practice
Replied on 11 April 2023
Thank you for taking the time to leave your feedback. It really will be appreciated by the team when I pass it on. I am pleased that you have had such a positive experience - the team are constantly assessing ways to improve care for our patients. Kind Regards, Kathy Turner Business Manager
-
Review titled Poor patient appointment system
Rated 2 stars out of 5
by Anonymous - Posted on 18 March 2023
I don't visit the GP often. When I need to book an appointment there is an answering system that asks the caller to choose from three options, the first one is the reception option. On pressing this option it takes you straight back to the options again and again on a loop. I decided to drive to the GP and then I had to wait for a call back later, that day so the drive there was almost pointless other than to book an appointment which should be possible to book via a telephone call. When I asked about the poor phone system I was told " It's not our fault, there is only one person answering the phones" a bit defensive so I assume there had been other complaints. This poor booking system has been the same for months. So I asked to see a practise manager and was asked why, I said I wanted to discuss the poor phone system. I was told, "well you'll have a long wait! Brilliant. So I told the staff member "I'll wait in the waiting area until someone is available. Not much in the way of customer satisfaction! I have been thinking of transferring to another, more compassionate and understanding GP and think my decision has now been swayed though, speaking to other, hardworking tax payers, there is little customer service left, replaced by, "Fend for yourselves". My complaint was ventually taken calmly but the staff member admitted the system doesn't work! The Locum GP was very good but all a bit demoralising at a time of ill health!
Visited March 2023
Review titled The Family Practice
Replied on 20 March 2023
I was sorry to read about your experience. If you would like to contact me at the practice, I would be keen to look into this. Kind Regards, Kathy Turner Business Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Gemma Barry - Posted on 10 March 2023
I was offered a face to face appointment within a few days of calling the practice. The gp listened really well, gave good advice, examined me and put me through for a test and scan to determine the issue. Thorough and reassuring- great practice many thanks.
Visited March 2023
Review titled The Family Practice
Replied on 13 March 2023
Thank you very much for taking the time to leave your review. I pleased to be able to pass your feedback on and the team will be happy to know that you have been well looked after. Kind REgards, Kathy Turner Business Manager
-
Review titled excellent practice
Rated 5 stars out of 5
by diana Bruce - Posted on 26 February 2023
I have been very promptly supplied with antibiotics when I requested them and have been given both face to face appointments and helpful phonecalls about my condition.
Visited February 2023
Review titled The Family Practice
Replied on 27 February 2023
Thank you for your review. I will pass your comments on to the teams and I know they will be pleased to know that You are happy with your treatment. Kind Regards, Kathy Turner Business Manager
-
Review titled Excellent practice
Rated 5 stars out of 5
by Professor David Pendleton - Posted on 31 January 2023
Western College has always provided me with great care. All the GPs and nurses have been similarly helpful, caring and attentive. Thanks for it and long may it continue.
Visited January 2023
Review titled The Family Practice
Replied on 01 February 2023
Thank you for your lovely comments. The team work really hard to provide the best service to patients that they can in some very challenging situations. I'm delighted to pass your feedback on. Kind Regards, Kathy Turner Business Manager