The Everglade Medical Practice - Ratings and reviews
Reviews
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Review titled Practice
Rated 2 stars out of 5
by Wiktoria - Posted on 20 March 2024
I have asked few times for face to face appointment as I prefer this option, because of anxiety. Is no any option as Doctor will decide to after a phone consultation. I have also difficulty to hear all consultation because of my hearing issue.I have mentioned about it but who cares?Someone booked a phone consultation for me without talking about it with me.I was at work, when GP called me and ofcourse I loose option to talk with Doctor.I need review.I am no asking for something special.
Visited March 2024
The Everglade Medical Practice has not yet replied.
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Review titled unhelpful Receptionist
Rated 1 star out of 5
by Reza Nouraei - Posted on 06 March 2024
I'm really disappointment with the service provided by The Everglade Medical Practice over the past six days. Despite numerous attempts to schedule appointments for my wife and 3-year-old daughter following their involvement in a bus accident, I have faced significant obstacles and unprofessional behaviour from the reception staff. For the past six days, I have diligently called the GP practice from 8:30 am, waiting patiently for up to two hours to speak to a receptionist. However, on several occasions, I have encountered situations where the call was abruptly ended as soon as the receptionist answered, forcing me to call back and endure another lengthy wait. Moreover, one particular receptionist consistently refused to provide me with an appointment, claiming that there were none available, despite my urgent need to speak to a doctor regarding my wife's broken hand and my daughter's emotional distress following the accident. It is deeply frustrating to experience such unprofessionalism and inconsistency in service. Despite my persistence and genuine need for medical attention, I have been met with dismissive attitudes and barriers to accessing care. The lack of empathy and understanding displayed by certain reception staff only adds to the stress and anxiety of an already challenging situation.
Visited March 2024
The Everglade Medical Practice has not yet replied.
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Review titled Unacceptable receptionist behaviour
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
Receptionist refused to book GP appointment over the phone and insisted I must use eConsult despite having told her that eConsult, which I have used many times before, was down. It is unacceptable for the receptionist to refuse booking my appointment as the practice website lists four options for booking non-urgent appointments, no. 4 being "Call the Practice, Appointments can be booked by calling the practice during working hours". Why did she refuse to book my appointment?!
Visited March 2023
Review titled The Everglade Medical Practice
Replied on 16 June 2023
Dear Patient, Thank you for your feedback. I am sorry you have had a bad experience with the booking system. We were always able to offer you an appointment, unfortunately we are not always able to offer appointments to book in with specific clinicians. We understand this is not the ideal situation but we are always looks for ways to change and improve our service. Kind regards Natalie Buckingham Practice Manager Everglade Medical Practice
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Review titled Great Practice.
Rated 5 stars out of 5
by Paul Martin Smith. - Posted on 17 October 2022
I would like to thank the lady who assisted me today and 09:30am at the reception. She was very friendly and so kind to me. Her mannerism could not be faulted in any way and most of all her caring nature never wavered at any time throughout my visit. The lady was ever so willing to assist me and this is always the case when I go to the surgery. I think now that I am in a better space in my head I can see all the beautiful things which happens in the surgery. The Doctors, nurses, support workers and admin staff have done a fantastic job in assisting me with looking after my health. Everglade Medical Practice you are the best in the world and thank you from the bottom of my heart for assisting me with good health. I would strongly recommend anyone to join our surgery.
Visited October 2022
Review titled The Everglade Medical Practice
Replied on 16 June 2023
Dear Paul, Thank you for your feedback, it has been passed on to the rest of the team. Kind regards Natalie Buckingham Everglade medical practice
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Review titled Excellent doctors
Rated 5 stars out of 5
by Rachel Holmes - Posted on 09 August 2022
I registered with Everglade in March 2021. I have been consistently impressed by the responsiveness of the doctors, who come across as genuinely caring people that are willing to listen to patients, and to explore the best options for them.
Visited August 2022
Review titled The Everglade Medical Practice
Replied on 16 June 2023
Dear Patient, Thank you for your feedback. Your lovely feedback will be passed on to the team. Regards Everglade
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Review titled Never answer the phone
Rated 2 stars out of 5
by Anonymous - Posted on 22 July 2022
Can wait over an hour and a half in the phone queue just to book an appointment. 6th person in the queue takes over an hour and 20mins to get to number 1 spot. Awful service. Bring back online booking system please
Visited July 2022
Review titled The Everglade Medical Practice
Replied on 16 June 2023
Dear Patient, Thank you for your feedback. We have now upgraded our telephone system and hope that you will find that this has improved the waiting times of calls. Regards Natalie Buckingham Practice Manager Everglade Medical Practice