The Dulwich Medical Centre - Ratings and reviews
Reviews
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Review titled Receptionist made a difference
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2023
I called into the practice to get a form for blood tests, the receptionist made such a difference to the experience I have had before. She seemed genuinely ready to help, her tone and approach demonstrated great customer service. While waiting for the form I heard her speak to other patients with an engaging, friendly demeanour that one has come not to expect from drs receptionists. I don't visit the practice regularly but I hope DMC are able to keep her as on the basis of my visit she is an asset to the practice.
Visited August 2023
The Dulwich Medical Centre has not yet replied.
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Review titled Inconsistent protocols and unhelpful
Rated 1 star out of 5
by Jane - Posted on 14 December 2022
I needed a blood test form. Sometimes DMC is willing/able to email it to me and sometimes staff say it cannot be done. I say it can be done….you have done it many times. Instead, they make me go out in the snow and ice to collect it from them. I sometimes check what century we are in. It’s poor management (the inconsistency and unwillingness to help) and a poor use of technology etc. If DMC were a restaurant I would never return.
Visited December 2022
The Dulwich Medical Centre has not yet replied.
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Review titled I wish I could give zero stars
Rated 1 star out of 5
by Robert - Posted on 25 November 2022
I called the practice. They said someone would call me back. They didn’t. I called them again. They said they would call me back. They did not. The service is truly awful. They say their email address is not monitored. How do they get away with it. They have been citing staff shortages for years….not just since covid…and they are looking for more patients. Time to find a smaller practice I think.
Visited October 2022
Review titled The Dulwich Medical Centre
Replied on 30 November 2022
Dear Robert, Thank you for your feedback. We are sorry to hear that you have not had a positive experience with us. We appreciate the time you have taken to share your feedback. As a practice we are working on improving our services to give the best care possible to our patients. We apologise if the message was not made clear and would like to reassure you and all of our patients that all Practice email inboxes are constantly supervised during office hours. We have reiterated this to all of our staff. Please send us an email at souccg.dmccpr@nhs.net if you need any further assistance in resolving your concern, and a member of the team will be in touch. Again, we apologise and value your feedback.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 29 September 2022
This practice has been deteriorating for sometime, but has got much worse since Covid. I cannot list all my complaints about this surgery as they are too numerous, however they include the facts that the admin staff seem to think that they are able to triage patients and the only appointments you can get are telephone appointments - that is if you are lucky enough to get an appointment at all. Suffice to say it is wholly unsurprising that the CQC has given it a rating of 'Inadequate' in the 'Well Lead' category. I will be moving to another surgery, one that knows how to treat patients with respect and not as an inconvenience. To the surgery: Please do not bother with one of your fatuous cookie cutter responses, it is absolutely unnecessary.
Visited September 2022
The Dulwich Medical Centre has not yet replied.