The Crescent Medical Ctr. - Ratings and reviews
Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
I phoned Reception as a young lady a patient at this practice was in need of help. She had sore hands and a possible chest infection. I do not know this lady but could see she needed help. She had no phone. The Receptionist was most unhelpful and concluded by saying that she could talk to me for 10 years but still would not be able to help. The lady did not need an Ambulance just to see a nurse at the surgery. I am a Receptionist for a charity and l would never speak to someone in need of help the way this lady did. It happened today 6March at about 2.20 pm
Visited March 2024
Review titled The Crescent Medical Ctr.
Replied on 06 March 2024
Dear Passerby Thank you for your feedback Following investigation, unfortunately due to the patient having a fall in the street we advised A & E for the safety of the patient. We are sorry you felt this was unhelpful. I will share your comments with the team. Kind regards Practice Manager
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Review titled great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
I have been with this practice for many years. Receptionists are always polite, GP always listens, never feel rushed and explains things well. Practice nurse is lovely.
Visited August 2023
Review titled The Crescent Medical Ctr.
Replied on 07 August 2023
Dear Patient Thank you for your lovely feedback It is always nice to hear that the receptionists are polite and patients feel they are listened to and not rushed. Your kind feedback will be shared with all staff members and our Patient participation group. Kind regards Mrs. Harker Practice Manager
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
I got told to ignore my missing periods unless I go a year with no periods which would be considered premature menopause, practice was extremely reluctant to do anything about the missing periods and was impatient and condescending on the phone. Did not end up having a blood test as the person doing it was extremely impatient and dismissive. Will not be coming here again. They are also extremely insensitive and impatient when it comes to mental health.
Visited March 2023
Review titled The Crescent Medical Ctr.
Replied on 23 March 2023
Dear Patient Thank you for your feedback I am sorry you have had a negative experience and would welcome the opportunity to discuss the matter further as investigations would be advised to help with diagnosis. Patients are allocated a 10 min appointment slot for blood test and therefore if longer time is required this would need to booked at the time. If you would like to discuss the matter further please feel free to contact me on 01604 713434 Kind regards Mrs. Harker Practice Manager
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Review titled Responsive and good practise
Rated 4 stars out of 5
by Dana A - Posted on 28 September 2022
I have a great experience at this practise, being with them over 7 years, always getting service at the same day. Doctors are responsive and kind, always listen you carefully and taking quick action to provide the medical help you need. Reception ladies are lovely, very polite and friendly.
Visited September 2022
Review titled The Crescent Medical Ctr.
Replied on 28 September 2022
Dear Dana Thank you for your kind response about your experience . This is lovely to hear. Your review with be shared with all practice staff and our PPG group. Kind regards Mrs Harker Practice Manager