The Borchardt Medical Centre - Ratings and reviews
Reviews
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Review titled Best practice in Manchester
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
Lovely and caring practice. Brilliant care over the years for me and my family. The whole team is really nice.
Visited November 2023
The Borchardt Medical Centre has not yet replied.
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Review titled Terrible booking system
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2023
Booked a telephone appointment after over a month of failing to get a face to face appointment. The telephone appointment was meant to be at 15:00-15:10. Doctor rang at 14:05. I missed his call, but phoned back (twice). I was told that I had an afternoon appointment. This is clearly different to what was written on paitiant access. I clearly says 15:00-15-10! I was spoken to as if I had missed his call, when in fact it was the doctor who should have phoned me at the time arranged. The booking system is clearly not fit for purpose. Impossible to get an appointment face to face and now this. I really hope they change their booking system. Patients are unable to access any sort of service. Not good enough & a sign of how things are declining.
Visited September 2023
The Borchardt Medical Centre has not yet replied.
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Review titled Unable to book a face to face appointment
Rated 1 star out of 5
by David Haywood - Posted on 31 August 2023
I have been a patient at this surgery for many years and have never known it so difficult (impossible) to get an appointment. It is not the receptionist staff, but a symptom of how standards / quality of service has declined over the past 10/13 years. It was getting difficult to book an appointment - but often you could after four or five attempts. I often had to queue in the morning outside as the telephone lines were useless. Recently they do not allow this and one has to use the inadequate telephone line which constantly engaged. Once through, there is nothing left. Find if you want tickets for a concert, but not medical need that hospital have told you cannot be dealt with unless you have seen a GP! I knew things were at a terribly unacceptable state with dentists in this country, but find myself facing a similar problem with my GP surgery. I am now trying find another GP.
Visited August 2023
The Borchardt Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2023
Granted it can be difficult to contact as it opens but I have always been seen or telephoned back on the same day and treated with courtesy.
Visited March 2023
The Borchardt Medical Centre has not yet replied.
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Review titled Terrible terrible 'booking' system
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2022
Many times I have tried to ring for an appointment at allocated time period 08.30am - 0900am only for line to be continuously engaged! What a complete waste of time and stressful too! The staff just parrot out the same spiel if you ring in the afternoon 'it's just the way the system is..' Terrible, terrible disorganisation.
Visited September 2022
The Borchardt Medical Centre has not yet replied.
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Review titled A caring and highly competent team
Rated 5 stars out of 5
by Manuchehr Sanadjian - Posted on 15 September 2022
My wife and I have been patients at this surgery for more than a decade during which we have developed a sense of confidence in the timeliness and necessity of the quality of care we have been receiving from the team at the Borchardt. Time and again we have been left with a sense of gratitude for the team’s competence and their caring attitude from which we, as their patients, have benefited
Visited August 2022
The Borchardt Medical Centre has not yet replied.
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Review titled Horrific booking system
Rated 1 star out of 5
by Anonymous - Posted on 06 May 2022
They only take bookings on the day. I started phoning at 8.29am and their message system said they were closed. At 8.30 am they become engaged. I then phone over 200 times until 9.20am when finally they answer and say they are fully booked. How is that even possible. I am currently in tears and so stressed by being unable to see a doctor I really don't know what else to do.
Visited May 2022
The Borchardt Medical Centre has not yet replied.