The Blithehale Med.Ctr. - Ratings and reviews
Reviews
-
Review titled Online and receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 02 February 2024
I have recently been feeling unwell with flu like symptoms. I really needed to speak to a gp. The online consultation form has not been working all of this week. When I called the receptionist had a terrible attitude, all she kept saying was call tomorrow, she didn't give a dame, even when I explained who I was feeling. You can ask the gp to call someone back but you choose not to!! This is now 5 days that I was not able to go online, now its the weekend. The GPS are great but please do yourself a favour and change some of the receptionist they are letting you down. I have gone into the surgery many times to be left standing while they gossip. Disgusting behaviour.
Visited January 2024
Review titled The Blithehale Med.Ctr.
Replied on 08 February 2024
Dear Patient We are sorry that you have had an unsatisfactory experience with our online system. The online consultation system is working. However, in line with many other practices, due to pressures on the system and for safety reasons we have had to introduce a cap on the number of patients we are able to consult with each day. There are generally over 100 e-consultations made available every day between Monday and Friday. We are always happy to speak to you personally if you are continuing to have problems getting an appointment please call and arrange to speak to myself or our reception manager. Kind regards Assistant Practice Manager Chris Ward
-
Review titled Terrible service
Rated 1 star out of 5
by Sufiyan Roshid - Posted on 04 September 2023
This must be the worst gp practice ever. Impossible to speak or make an appointment with the doctor. Done an online consultation with was informed that can take two days for the doctor to call you. Had a text in the evening from the practice stating the doctor will call me on 7:30 pm. No one called, and I am not holding my breath for a call tomorrow. This was my family GP practice since I was a baby. Everyone moved due to poor service. Looks like I will be doing the same!!
Visited September 2023
Review titled The Blithehale Med.Ctr.
Replied on 27 December 2023
Dear Patient, Thank you for sharing your feedback. We're sorry your experience did not match your expectations. We always try to ensure we provide all our patients with the best possible care available at the time. Kind regards Practice Manager
-
Review titled GP is 50 minutes late and rude receptionist
Rated 2 stars out of 5
by Sam - Posted on 29 August 2023
It’s hard to get an appointment. When you get an appointment then GP is late to see but over 55 minutes!!! And receptionist kept asking to be patients. !!!!
Visited August 2023
Review titled The Blithehale Med.Ctr.
Replied on 27 December 2023
Dear Sam Thank you for your feedback. We are extremely sorry that you experienced less than satisfactory service from our team. Thank you for bringing this to our attention. We will discuss this in our next team meeting. Kind regards Practice Manager Bola Jacobs
-
Review titled Worst reception team
Rated 2 stars out of 5
by Anonymous - Posted on 02 June 2023
They never pick up the phone. A lot of attitude from the front team. They’re all way too comfortable and forget to be professional. Eventually I walked in to book my appointment. The doctors are good but the reception team is easily replaceable with an online system.
Visited May 2023
Review titled The Blithehale Med.Ctr.
Replied on 27 December 2023
We are extremely sorry that you experienced less than satisfactory service from our reception team. Thank you for bringing this to our attention. We will discuss this in our next team meeting.
-
Review titled Receptionist Careless
Rated 2 stars out of 5
by Joel Francisco Toscano - Posted on 22 February 2023
I called to make an appointment with a doctor as the online website advised me speak to the surgery as they could not help. It said urgently. I spoke to the receptionist who asked more question than a doctor would and then he informed me that he would put me on the waiting list and to expect a call maybe today or tomorrow. I had to ask him how would he enter me on the waiting list when he didnt ask me my name or phone number. He says I forgot. Most of the receptions are plain insolent and this is a perfect example. He did not even apologise. Just said I will transfer the notes to your name. When I repeated he said I forgot, give me your date of birth.
Visited February 2023
Review titled The Blithehale Med.Ctr.
Replied on 27 December 2023
Dear Mr Toscano We are very sorry that you experienced less than satisfactory service from our reception team. Thank you for bringing this to our attention. We will discuss this in our next team meeting. Kind regards Practice Manager Bola Jacobs
-
Review titled Thank you
Rated 5 stars out of 5
by Linda Wilkinson - Posted on 08 December 2022
I just want to thank all of the staff at Blithehale. I have had a challenging year with my health. You have always been there. You are kind, efficient and listen. I know things are hard in the NHS, but I have never felt anything but safe and cared for. I wish you all well for the festive season and the New Year.
Visited December 2022
Review titled The Blithehale Med.Ctr.
Replied on 09 December 2022
Dear Ms Wilkinson Thank you so much for taking the time to write a comment. We are very grateful for your positive feedback. We all try our very best to offer the best service we can and it is lovely to hear that your experience with the practice has been so good. Your comments make the job worthwhile and will be shared with our team. Wishing all the best during this festive season.
-
Review titled Some constructive feedback
Rated 4 stars out of 5
by Anonymous - Posted on 24 December 2022
Very good surgery but... and this is a big 'but' - everytime I come into the surgery the receptionists are gossping away. Even if they see patients that need serving they ignore us and continue gossiping away about personal issues. I understand we're all human and we need to left off steam, but pleeease serve me and let me sit down, and then by all means go about your day and continue your gossiping. Very unprofessional and really letting the surgery down.
Visited November 2022
Review titled The Blithehale Med.Ctr.
Replied on 27 December 2023
Dear Patient Thank you for sharing your feedback. We are sorry that you experienced less than satisfactory service from our reception team. Thank you for bringing this to our attention. Your feedback was discussed in our next team meeting. Kind regards Practice Manager - Bola Jacobs
-
Review titled treated not nicely by the nurse
Rated 2 stars out of 5
by Anonymous - Posted on 31 October 2022
The staff at reception were really nice and helpful, but one of the nurses were not nice to me. When we have a conversation on the phone, the nurse hung up before I could finish speaking. Besides, the nurse didn't provide any precautions or tips needed, which i would normally get from other gps. When we met, I was told simply because i asked normal questions about medicine. I thought it is one of nurses' responsibilities to answer patients' normal questions about medicine, especially when it might seriously affect patients' health. I didn't expect i would be treated poorly, which made me feel terrible. However, the receptionists were really nice and helpful, which made me feel a little better. Thank you guys.
Visited October 2022
Review titled The Blithehale Med.Ctr.
Replied on 08 November 2022
Dear Patient Thank you for your feedback. I am sorry you have had this experience. I appreciate that you prefer to remain anonymous but if you would like to discuss the matter further please contact me via reception on 02077395497. Kind regards Bola Jacobs Practice Manager
-
Review titled Very, Very Impressed!
Rated 5 stars out of 5
by MayA - Posted on 24 September 2022
I was referred here by my local Health Centre, 'Out of Hours' appointment. I instantly felt a deep trust in the GP who saw me. I was early but was seen almost immediately and it was so good to have a doctor who was friendly, who really listened and examined my wounds in a very natural way. Although I was resisting accepting anti biotics before going, I trusted this doctor and so accepted them! Can I register with Blithehale?
Visited September 2022
Review titled The Blithehale Med.Ctr.
Replied on 04 October 2022
Dear MayA Thank you for taking the time to put a comment on NHS Choices. I have passed on your remarks to our "out of hours" team. Bola Jacobs Practice Manager
-
Review titled Great practice with helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2022
I've always found the staff at the practice to be very helpful and approachable. They have offered me a really efficient service and the practice is run very smoothly, even during very trying times. Thank you
Visited July 2022
Review titled The Blithehale Med.Ctr.
Replied on 01 September 2022
Dear Patient Thank you so much for taking the time to write a comment on NHS.uk We are very grateful for your positive feedback. We all try our very best to offer the best service we can and it is lovely to hear that your experience with the practice has been so good. Your comments make the job worthwhile and will be shared with our team. Ms Bola Jacobs Practice Manager