The Andover Health Centre Medical Pract - Ratings and reviews
Reviews
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Review titled Brilliant GPs
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
Today I contacted the surgery feeling anxious about having a fever during a very early stage of pregnancy. I took a call back from a Dr later in the morning and was invited to come down in person to have some observations taken. I couldn’t make a morning appointment due to a work commitment but the Dr was flexible and said I could attend in the afternoon. When I did, I had a really wonderful appointment with one of the GPs; she took my oxygen levels, blood pressure and temperature and talked through the symptoms I’d been experiencing. She was really warm, kind and supportive - and incredibly patient with all my worries and questions. We talked through the next steps in terms of my referral to maternity services and she gave me some really helpful advice in terms of looking after myself at this early stage. I felt incredibly reassured, safe and supported by her. Hugely grateful to have this practice and Drs like this one round the corner. Thank you - we are so lucky to have the NHS!
Visited April 2024
Review titled The Andover Health Centre Medical Pract
Replied on 04 April 2024
Dear Patient Thank you for your feedback. We always welcome feedback whether it be positive or negative. I will pass this review on to all staff. Regards Amanda Goddard Practice Manager
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Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
Had more than a few bad experiences lately. Child1 gets an appointment and end up seeing another doctor as another patient has gone into what should have been your appointment. How the doctor didn’t realise this mistake I don’t know? Child2 gets sent to pharmacy by a receptionist. Pharmacy send us back to doctor with an infection. Receptionist then try’s to book another pharmacy. Pharmacy can’t deal with the infection child2 has. End up with an appointment but only after having to call 111 in despair! Doctor then prescribed medication but doesn't even do that part properly so end up back at Doctors for a barcode! Just not what you need when a child is unwell with an infection! My medical records are incorrect, missing diagnosis, they have been informed of this and given hospital letters months ago, still not resolved. But are prescribing medication for the not recorded diagnosis!? Nice new building but just awful service not set up to help patients at all. Shocking. My family will be registering elsewhere.
Visited February 2024
Review titled The Andover Health Centre Medical Pract
Replied on 26 February 2024
Dear Patient Thank you for your feedback. We are concerned about the issues you have raised. If you could send an email to andoverhc@nhs.net with your details, we will be able to investigate and respond to you. Regards Amanda Goddard Practice Manager
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Review titled Too bad
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
I wrote yesterday (Wednesday)saying that at 8 pm my husband hadn’t received a call back from the duty doctor even though I called in person twice and spoke to the receptionist who said my husband was on the list for a call back,or the prescription that the AF clinic had asked the doctor to provide to help lower his AF. It’s now Thursday evening and the doctor still hasn’t phoned or written the prescription for his tablets . The AF clinic say not to go to the accident and emergency department because all they can do is give him the tablets that they asked the doctor to supply. I honestly don’t know what to do.
Visited January 2024
The Andover Health Centre Medical Pract has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2024
My husband suffers from AF and was seen by the AF clinic who sent a letter to our doctor on the Friday to ask for a prescription to help when he was having an attack. On the following Wednesday he was in AF of 140 beats per minute, I went in person to the doctors at 9am explaining how concerned I was and would like a prescription as soon as possible so I could get him his medication. I was told he would be on the duty doctors list and a prescription would be sent to the pharmacy. I called round again in person to the surgery on Wednesday afternoon at 3pm and was told he was still on the list and should be getting the call very soon. It’s now 8 pm and still waiting. It’s an absolute disgrace.
Visited January 2024
The Andover Health Centre Medical Pract has not yet replied.
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Review titled Wonderful Pratice
Rated 5 stars out of 5
by Richard Hilborne - Posted on 29 June 2023
I called at your surgery on the 28/06/2023 very late afternoon and i would like to thank all the lovely staff there in reception and the Dr For helping me. I was just a passing guy with a neck infection on my way home to Plymouth. The staff in reception were so so kind caring and made me feel so at ease nothing was to much trouble and I was seen by a wonderful Lady Dr, who was so caring kind to. I cannot thank you all so much for the caring kindness and care you all showed me. You are a beacon of health care in the uk. Amazing staff !! Thank you all again for your help and care Richard
Visited June 2023
The Andover Health Centre Medical Pract has not yet replied.
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2023
It is impossible to get an appointment here, you are told to book online, but there are no appointments available and the message is to call the surgery, you sit in a telephone queue for ages to be told to try to book online tomorrow when new appointments are released. Impossible! I have had so much time wasted through this. Another time wasting experience resulted after being asked to go and have my blood pressure taken, I went in and a receptionist supervised me using the machine and noted down the results, I was half expecting a call as the reading was very high, but nothing, except another text message inviting me to drop in for a blood pressure reading as I hadn’t had it taken in the last 5 years. So not sure what happened to my previous reading, but that was a complete waste of time. When you do get to see a GP, I have nothing but good experiences, from the few I have seen, it’s just getting to see one in the first place…
Visited March 2023
The Andover Health Centre Medical Pract has not yet replied.
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Review titled Lovely welcome
Rated 5 stars out of 5
by New patient - Posted on 08 November 2022
As a new patient I’m so impressed with the friendly and efficient staff at the health centre. Each time I have rung I have been impressed with the member of staff who has dealt with my question.
Visited October 2022
The Andover Health Centre Medical Pract has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
You cannot get an appointment at this surgery unless you ‘log on’ at midnight and book an emergency appointment. If you’re lucky to get a ‘hub’ appointment it could be in any survey with any Dr not even from the town. But go into your own surgery on any day at any time and it will be empty. No patients waiting, no one there. Where are the Drs? What are they doing? So what do you do? What can you do? Your problem gets worse as the weeks, months pass, so you end up having to go to A&E in hospital putting even more stress on a part of the NHS that doesn’t need it. Shame on you local Dr surgery’s. Shame on you local Drs. You’re still hiding behind COVID and you don’t have to answer to anyone so you are getting away with it. It’s an absolute disgrace. God only help the poor old people who really need help and the situation is getting worse. Shame on you all.
Visited October 2022
The Andover Health Centre Medical Pract has not yet replied.
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Review titled Helpful but under pressure for appointments
Rated 4 stars out of 5
by Anonymous - Posted on 24 July 2022
Husband's frustration at inability to get an appointment so I did an e consultation with him as he doesn't do technology. After that all went like clockwork - GP phone call next day, appointment given , examined and treatment commenced.
Visited May 2022
The Andover Health Centre Medical Pract has not yet replied.